4/10 Poor
Kerwin
Business traveler
Nov 4, 2024
Disliked: Staff & service, amenities
Wifi isn't fast enough for stable streaming which was important to me.
While front desk and auxiliary staff were pleasant. The dinning staff is either a hit or miss. From sometimes pleasant and engaging to sometimes downright disrespectful. I skipped free (limited) breakfast a couple times just to avoid being grumpily treated in the morning. Still don't know what that's about.
As you can see in the other reviews there is definitely some training to be done regarding hospitality for a portion of the staff. It really takes away from the experience.
Other challenges that exist that may concern a visitor:
Flies. Can't leave your table if there is food on it. Flies land on the food being shared as well. Not sure if the problem is seasonal or islandwide... but it is problematic enough to mention. And having someone at the breakfast station at all time to ensure flies are not dancing on the sausages seems reasonable.
Breakfast staff seems understaffed which may contribute to the general no smiles, low patience, grumpy attitudes. You're not allowed to take out your own food at the buffet but there is no one there to serve you for long periods as the person is making omelettes on another station - so you're standing there waiting and can't leave any food on your table and go and come (flies).
Noisy construction works on the docks, entrance road.
Beautiful views and great potential if these issues are alleviated.
Kerwin
Stayed 7 nights in Oct 2024