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Marina Metro Hotel

2.0 star property

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Photo gallery for Marina Metro Hotel

View from property
Lounge
Exterior
View from property
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Free WiFi
  • Restaurant
  • Business services
$190
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
The Promenade, Havre Des Pas, St. Helier, Channel Islands, JE2 4UQ
  • St. Helier Central Market
    ‪13 min walk‬
  • Port of Jersey
    ‪14 min walk‬
  • Elizabeth Castle
    ‪15 min walk‬
  • Jersey (JER)
    ‪11 min drive‬

Room options

View all photos for Double Room, Ensuite (with Inland View )

Bathroom

Double Room, Ensuite (with Inland View )

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room, Ensuite ( (4) with Inland View )

Quadruple Room, Ensuite ( (4) with Inland View ) | 1 bedroom

Quadruple Room, Ensuite ( (4) with Inland View )

  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds OR 2 Twin Beds and 1 King Bed

View all photos for Single Room, Ensuite (Partial Coastal View)

Single Room, Ensuite (Partial Coastal View) | 1 bedroom

Single Room, Ensuite (Partial Coastal View)

  • 129 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Ensuite (Partial Coastal View)

Double Room, Ensuite (Partial Coastal View) | 1 bedroom

Double Room, Ensuite (Partial Coastal View)

10.0 out of 10
Exceptional
(3 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Ensuite, Sea View (with Direct Sea View )

Double Room, Ensuite, Sea View (with Direct Sea View ) | 1 bedroom

Double Room, Ensuite, Sea View (with Direct Sea View )

10.0 out of 10
Exceptional
(1 review)
  • 172 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, Ensuite (Partial Coastal View)

Twin Room, Ensuite (Partial Coastal View) | 1 bedroom

Twin Room, Ensuite (Partial Coastal View)

10.0 out of 10
Exceptional
(1 review)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room, Ensuite (with Inland View )

Twin Room, Ensuite (with Inland View ) | 1 bedroom

Twin Room, Ensuite (with Inland View )

  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, Ensuite ( (3) with Inland View )

Suite, Ensuite ( (3) with Inland View ) | 1 bedroom

Suite, Ensuite ( (3) with Inland View )

  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Twin Bed and 1 King Bed

View all photos for Twin Room, Ensuite, Sea View (with Direct Sea View )

Twin Room, Ensuite, Sea View (with Direct Sea View ) | 1 bedroom

Twin Room, Ensuite, Sea View (with Direct Sea View )

  • 172 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

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About this property

Marina Metro Hotel

St. Helier hotel close to King Street
A restaurant, a bar/lounge, and an outdoor tennis court are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a computer station and multilingual staff assistance are onsite. Housekeeping is not available.
Marina Metro Hotel offers 34 accommodations.
Recreational amenities at the hotel include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary. This St. Helier hotel also offers a terrace, multilingual staff, and an elevator.

Marina Metro Hotel is a smoke-free property.

Marina Metro Hotel has a restaurant on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Food and drink

  • Breakfast available for a fee: GBP 7 to 10 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor tennis court

Conveniences

  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Smoking not allowed

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Breakfast fee: approximately GBP 7.00 to 10.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Marina Metro
Marina St Helier
Marina Metro Hotel St Helier
Marina Metro St Helier
Marina Metro Hotel St. Helier
Marina Metro Hotel Jersey/St. Helier
Marina Metro St. Helier
Marina Metro Hotel Jersey/St. Helier
Marina Hotel St Helier
Marina Metro Hotel Hotel
Marina Metro Hotel St. Helier
Marina Metro Hotel Hotel St. Helier

Marina Metro Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 27 out of 78 reviews
Rating 8 - Good. 28 out of 78 reviews
Rating 6 - Okay. 14 out of 78 reviews
Rating 4 - Poor. 5 out of 78 reviews
Rating 2 - Terrible. 3 out of 78 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katelynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how clean and quiet it was. Jersey is a beautiful and transport accessible island. I will be returning 100%
Stayed 3 nights in May 2025

6/10 Okay

Cathryn

Liked: Staff & service
Disliked: Property conditions & facilities

Uninspiring sadly.

I want to say good things, but I'm struggling. Friendly staff, lovely breakfast, good location. However, as i entered the room, massive sigh 😮‍💨. Uninspiring, bland, old furniture, kettle had seen better days, tv signal poor, constantly buffering. Bathroom 😕. Disappointed.
Stayed 3 nights in Apr 2025

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
character hotel, friendly staff , entertainment at weekend, great sea views
Stayed 3 nights in Apr 2025

10/10 Excellent

Ros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and polite ,location good close to town, amazing view over the bay from room
Stayed 3 nights in Mar 2025

10/10 Excellent

Derek

Views & proximity to the sea were very good. Excellent personal service with welcoming and attentive staff. Range & presentation of restaurant food was excellent. Should we visit Jersey again we would certainly choose to stay here. Although a short distance from the town centre it was very accessible on foot and by public transport.
Stayed 3 nights in Sep 2024

6/10 Okay

Brenda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The position of the hotel, overlooking the bay was splendid, with a walk along the promenade. Local transport first class, especially with the availability of a range of bus passes to purchase. The room was clean and the beds were comfortable. However there was a lack of easily accessible sockets, and the decor was dated, as well as the bathroom. There was a lift to all floors, and on the first floor there was a lounge, accessible for guests with a fabulous view, but again decor and furniture dated. Breakfasts were excellent, with super service from the friendly courteous staff. The significant negative was the noise from music in the lounge which had been let as a private function.
Stayed 7 nights in Sep 2024

6/10 Okay

kevin

Traveled with partner
Liked: Staff & service
when we arrived we were given a room on the 4th floor, it was terrible, dirty dusty, draws had hairs in, kettle you would not give to a charity shop, teaspoons dirty, the ceiling light only had one bulb out of three working, the room was horrible, we complained ,and after awhile we were moved to a better room, but told we would have to move on our last day, so we moved again, all in all rooms average but hotel needs a overhaul. that said break fast was good lots of choice, staff you could not fault, they all went above and beyond. the main bug bare was the owner Geoff, he deffinatly needs to go to charm school it seemed everthing was a chore, he had no personality, and let the team down, so dont think we will be going back.
Stayed 4 nights in Sep 2024

6/10 Okay

Lynn

Liked: Staff & service
Stayed 4 nights in Aug 2024

8/10 Good

Sharon Mona

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
On arrival we were pleasantly surprised to have been upgraded to a sea view room which was just above the outside space of the Dockyard Restaurant. Most of the time it was really peaceful listening to the waves, apart from Saturday night when the place was full of youngsters in a variety of stages of drunkeness and all practising who could shout the loudest untill after midnight. The service was spot on and the breakfast was very nice looking over the bay. The hotel is a litle tired and the bathroom was well in need of updating after a few nights in a Marriot Junior Suite probably an unfair comparison although the same price. It is well situated for walking around St Helier and you wont better it for good service but a lick of paint in the bedrooms and somewhere to put the fridge other than on the dressing table could make it even better. We had a great time and pleased we went.
Stayed 3 nights in Aug 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 7 nights in Aug 2024

8/10 Good

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Patricia, Roy and all staff were incredible. So helpful and the food was amazing.
Stayed 2 nights in Aug 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

The staff are fantastic at this hotel I know the rooms are basic but I knew that before I booked it's in a great location and I had an absolute fabulous time here
Stayed 3 nights in Aug 2024

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Position Dining bar Good bedroom Really enjoyed marina Metro More Carpet shampooing
Stayed 3 nights in Jul 2024

2/10 Terrible

Robert

Stayed 3 nights in Jul 2024

8/10 Good

Frances

Traveled with group
Liked: Cleanliness, staff & service, room comfort

Great getaway but not in the centre of town.

A 15min walk from the Main Bus station (dont walk through the tunnel but around the wharf and up two flights of stairs or take bus no. 1). Its located by the sea and 5mins from a swimming lido. Room had a coastal view. Good size, clean but a bit dated. Staff were great. Restaurant had the best mussels and we watched the sunset whilst enjoying our meal. Breakfast was good
Stayed 3 nights in Jul 2024

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Hotel was very comfortable and haven’t had aa better sleep for years. Would definitely come back again.
Stayed 4 nights in Jun 2024

10/10 Excellent

Arthur

Traveled with partner
The property was extremely clean and modern
Stayed 3 nights in Jun 2024

8/10 Good

Dave

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very good value for money and the sea views from the room and restaurant were exceptional. The room was clean and had great facilities. My only feedback would be that I don't understand the net curtains in the rooms, because it covered the view which is a major advantage of the hotel. When the water was run there was a loud noise as it re-filled. However this was only a minor quibble The hotel is nice and quiet, but very near a number of restaurants and a short walk into town. The food quality was outstanding and more like 5 star which I was shocked for a 3 star hotel.
Stayed 3 nights in May 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Slightly dated, cigarette burns in curtains/netting, no cold water in the room, options were hot or warm… no water pressure for the shower. All of the staff were wonderful, very polite, pleasant and all willing to help, only issue was there was no one on reception at checkout time
Stayed 2 nights in Sep 2023

10/10 Excellent

MISS KARON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone very friendly and helpful
Stayed 3 nights in Sep 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

Mark Phillip, Birmingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo traveller. Great breakfast option and view. One of the most affordable choices in Jersey.
Stayed 4 nights in Jun 2023

8/10 Good

Campbell

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023