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Heritage Hotel

3.0 star property

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Photo gallery for Heritage Hotel

TV
Front of property
Studio, 1 Double Bed | Private kitchenette | Microwave, coffee/tea maker, cookware/dishes/utensils
Lobby
Terrace/patio

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Parking included

Explore the area

Map
Heritage Quay, St. John's, Antigua
  • Heritage Quay
    ‪2 min walk‬
  • Jolly Harbour Marina
    ‪4 min walk‬
  • Dickenson Bay Beach
    ‪10 min drive‬
  • St. John's (ANU-V.C. Bird Intl.)
    ‪14 min drive‬

Room options

View all photos for Executive Queen Room, 2 Queen Beds

Executive Queen Room, 2 Queen Beds | Living area | TV

Executive Queen Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive King, 1 King Bed

Executive King, 1 King Bed | Living area | TV

Executive King, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Balcony

Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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Apr 29 - Apr 30
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About this property

Heritage Hotel

3-star St. John's hotel with private balconies
A restaurant, a 24-hour business center, and a conference center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a microwave in a common area, laundry facilities, and a 24-hour front desk.
Heritage Hotel offers 47 accommodations with safes and complimentary bottled water. Rooms open to balconies. Televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This St. John's hotel provides wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)) for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The hotel offers a restaurant. A computer station is located on site and wireless Internet access is complimentary. Business-related amenities at this 3-star property consist of a 24-hour business center and meeting rooms. This St. John's hotel also offers a terrace, gift shops/newsstands, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Heritage Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Flamboyant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 8 per day)
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: USD 12.50 for adults and USD 12.50 for children
  • A restaurant

Restaurants on site

  • Flamboyant

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 5.00 per person, per night. This tax does not apply to children under 6 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 12.50 for adults and USD 12.50 for children
  • Fee for in-room wireless internet: USD 8.00 per day (rates may vary)
  • Rollaway bed fee: USD 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash

Property is also known as

Heritage Hotel St. John's
Heritage St. John's
Heritage Hotel Hotel
Heritage Hotel St. John's
Heritage Hotel Hotel St. John's

Heritage Hotel Reviews

Reviews

6.8
Rating 10 - Excellent. 66 out of 342 reviews
Rating 8 - Good. 97 out of 342 reviews
Rating 6 - Okay. 106 out of 342 reviews
Rating 4 - Poor. 45 out of 342 reviews
Rating 2 - Terrible. 28 out of 342 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Engina

Stayed 2 nights in Jan 2025

2/10 Terrible

Risha

Disliked: Property conditions & facilities, room comfort
Roaches and thin scratchy sheets
From the moment we walked in the check in attendant was very unfriendly & unhelpful & said there was an additional $6 hotel charge that was not included in the already long list of additional hotel charges. When we got to the room the very first thing we saw was 2 roaches in the shower. The towels were very dingy and looked very used not to mention the long strand of hair that was stuck in the washcloth. We stayed the one night, my wife refused to stay another. There was a fowl odor. People in prison get thicker blankets. Bugs in the light fixture. Pieces of the ceiling falling out. 15inch TV in the farthest corner of the room. There was no vending machine or ice machine we were assigned to the 4th floor. Found out the next morning the one small elevator for the entire hotel is broken. Upon checkout we requested help with luggage & was told, there’s no one to help, while watching 2 other employees sitting,talking and texting in the lobby. We had to carry 4 large suitcases down 4 flights of stairs. After requesting a discount for the inconvenience, the attendant laughed and said no. Upon leaving the same 2 employees still sitting in the lobby texting. Please update the star rating on your booking site because the pictures definitely don’t match.
Stayed 1 night in Jan 2025

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 5 nights in Dec 2024

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was in transit so i only spent 1 night. I liked that there were a few restaurants close by. The food and drinks at Cutie's was great. The waffle and ice cream at Fred's was awesome
Stayed 1 night in Jan 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Terry

Disliked: Cleanliness, property conditions & facilities, room comfort
Extremely noisy all night long. This hotel is in the middle of downtown and the town parties all night long, loud cars, loud music, and loud people.
Stayed 1 night in Dec 2024

10/10 Excellent

Joycelyn

Liked: Cleanliness
It was very easy to get around in this area. It was very crowded at certain times and that made it difficult to get where you wanted to go. I enjoyed my trip to Antigua.
Stayed 7 nights in Nov 2024

10/10 Excellent

SALLY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised. The bed was very comfortable and the location was great. It was perfect for what we needed! Thank you!
Stayed 1 night in Nov 2024

2/10 Terrible

Mark

Business traveler
Disliked: Staff & service, property conditions & facilities
And was stopped by another member of staff
When I arrived at Heritge Hotel early evening in the 20th Nov 2024 I was greeted by a lovely receptionist who was very chatty , polite and very welcoming to the extent that since I booked a expensive suite I was given a complimentary breakfast , I was asked to fill in form stating what I would like for my breakfast the form Was returned and received by the very nice staff in the resturant . I was served the breakfast and it was nice. However I was then asked to pay for it and I refused telling the staff to contact reception as I had been given a complimentary breakfast . I returned to my room and the phone was ringing and it was the day receptionist who was very rude and told me I would pay for the breakfast and it was not complimentary . I told her I was not paying for it and to contact the nice lady who was on reception the night before she then hung up on me. Very soon after I went to reception and a local girl with dyed ginger hair looked at me and said we contacted the receptionist that was on duty the night before and she did say I had been given a complimentary breakfast and that she had decided to uphold the fact that this had happened . I was by now getting very angry as there was no apology or politeness from Her and you could see in her face she was very angry .she said you owe 5 dollars hotel tax and three the card reader in front of me I refused to pay until she acted correctly with manners . She then went to attack me
Stayed 1 night in Nov 2024

6/10 Okay

Stephen

Traveled with group
Good location
Stayed 7 nights in Oct 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Oct 2024

8/10 Good

Maleni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 6 nights in Sep 2024

6/10 Okay

Richard

Business traveler
Was a pleasant stay. Facilities needs updating.
Stayed 1 night in Sep 2024

10/10 Excellent

Tricia, Jersey City

Stayed 4 nights in Sep 2024

10/10 Excellent

jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were large, Staff is excellent! location was fantastic near great restaurants and shopping. I loved that the staff recommended me to Wine House restaurant and I enjoyed one of the best meals ever!!! thank you staff. the only thing that would have made it better is if the hot water in the shower was a little hotter. I will be returning there on my next business trip!!!
Stayed 2 nights in Sep 2024

6/10 Okay

WESLEY, Marigot

Stayed 1 night in Sep 2024

10/10 Excellent

Armando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Pamelita, Decatur

Liked: Staff & service, amenities
They need an upgrade for the location!
Stayed 4 nights in Sep 2024

2/10 Terrible

shenelle

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what we expected the room was not clean properly
Stayed 1 night in Aug 2024

8/10 Good

Albert, Raeford

Liked: Cleanliness, staff & service
Convenience
Stayed 1 night in Aug 2024

10/10 Excellent

Dian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet, staff very friendly
Stayed 10 nights in Aug 2024

4/10 Poor

Kadian

Traveled with group
Disliked: Staff & service
The check in process was difficult because my confirmation had the wrong check in date on their system even though mine had the correct date and the 1st employee made no.efforts to assist until a 2nd employee came abs was avle to get me checked in. The facilities are outdated and the towels looked dirty.
Stayed 3 nights in Jul 2024

10/10 Excellent

robert

Stayed 1 night in Jul 2024

8/10 Good

Kluivert, Basseterre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms was spacious and comfortable. Staff were very friendly and helpful. Property was great, like entering another world from surroundings. Adjacent street was noisy with loud booming music late into the night.
Stayed 2 nights in Jul 2024

8/10 Good

Owen

Business traveler
Liked: Cleanliness, staff & service
Very conveniently located downtown
Stayed 1 night in Jun 2024