2/10 Terrible
Akash
Aug 31, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
My family and I have stayed at numerous Royalton resorts over the years, we have made may recommendations to friends and family. However after our 2023 Grenada we not impressed but still decided to give Antigua Royalton a try as the hotel looked amazing. The Antigua resort is very far from keeping with the “luxury restort” experience. From unfriendly check in to very rude and abrasive service at the restaurants. The only time we felt we were on a vacation was at Hunters where Dale was super friendly and went above and beyond to ensure our dinning experience was exceptional. Management needs to address the abundance of flies on tables and the open buffet at Marche. Imagine bottled water was hard to get, one more a child in our party was unwell and I was sent to the cafe then to the bar then to the lobby bar …still no water, I ended up going to the front desk to ask for water where I was told to hold on, after waiting for more than 15 mins my family left and ventured into town where we bought bottled water. The desserts at the cafe was redundant daily. When families go to an island for a vacation ( where we spend a lot of money ) the least we expect is good service and exceptional food. This is our last Royalton Resort…
Akash
Stayed 5 nights in Aug 2024