4/10 Poor
Kimani
Traveled with partner
Dec 19, 2024
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This resort is not accommodating whatsoever. There is a big segregation between Garden view visitors and Diamond club/ bungalow visitors. Some separations may include room service. We ordered room service from hunter steakhouse, and 10 minutes later we get a call saying, “you can’t order from here because you’re not diamond club or in a bungalow”. So we had to order from a terrible menu that room service offers. Getting reservations for restaurants is extremely difficult. We arrived on Thursday and as soon as we were able to book a dinner reservation on the app we tried, but it says hunter steakhouse was booked out all weekend. How? We just arrived. We felt that hookah was overpriced at $50, where when we went off the resort it was $20-$25. When we would go to the buffet, the staff would just stare at you without saying anything and giving a what are you doing here look. We’d have to talk first to get information as to if they’re open/ closed. The waiters for the buffet would take a long time just to ask us our drink orders. The concept for the resort is great, Good entertainment. A lounge, pool entertainment, live entertainment. The workers just need work and the room service from restaurants should be for everyone.
Kimani
Stayed 4 nights in Dec 2024