Disappointing Experience - Inflexible Cancellation Policy
I'm extremely disappointed with the hotel's refusal to provide a refund or accommodate changes to my booking due to unforeseen circumstances. With the ferry cancellation caused by a hurricane, my trip was canceled just 2 days before arrival. Despite my efforts to request a partial refund or transfer my dates, the hotel rigidly adhered to their policy, leaving me with a $300 loss.
Unfortunately, I can't comment on the hotel's quality since I never got to check in. However, I wish they would consider exceptions for extreme weather conditions or transportation cancellations. A more flexible approach would have made a significant difference in this situation. As it stands, I'm left feeling frustrated and unreimbursed."