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InterContinental Malta by IHG

5.0 star property

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Photo gallery for InterContinental Malta by IHG

Indoor pool, seasonal outdoor pool, cabanas (surcharge), pool umbrellas
Exterior
Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe
7 bars/lounges, poolside bar, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Pet friendly
  • Bar
  • Parking available
  • Pool

Explore the area

Map
St. George's Bay, St. Julian's, Malta, STJ3310
  • St George's Beach
    ‪2 min walk‬
  • Dragonara Casino
    ‪9 min walk‬
  • Sliema Ferry
    ‪8 min drive‬
  • Luqa (MLA-Malta Intl.)
    ‪23 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds, Garden View

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 2 Double Beds, Garden View

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic room City View - 2 Double beds

Premium bedding, down comforters, minibar, in-room safe

Classic room City View - 2 Double beds

  • City view
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (Panoramic)

Premium bedding, down comforters, minibar, in-room safe

Suite (Panoramic)

  • Partial sea view
  • 1076 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club Lounge Access

Premium bedding, down comforters, minibar, in-room safe

Suite, 1 King Bed, Club Lounge Access

  • City view
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Club Lounge Access, City View

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed, Club Lounge Access, City View

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club Lounge Access

Premium bedding, down comforters, minibar, in-room safe

Suite, 1 King Bed, Club Lounge Access

  • City view
  • 678 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room

Premium bedding, down comforters, minibar, in-room safe

Classic Room

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Multiple Beds, Club Lounge Access

Suite, Multiple Beds, Club Lounge Access | Premium bedding, down comforters, minibar, in-room safe

Suite, Multiple Beds, Club Lounge Access

  • City view
  • 861 sq ft
  • Sleeps 6
  • 2 King Beds

View all photos for Suite, 1 Twin Bed (Ambassador)

Premium bedding, down comforters, minibar, in-room safe

Suite, 1 Twin Bed (Ambassador)

  • 872 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Classic Room, 2 Double Beds, City View (High Floor)

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 2 Double Beds, City View (High Floor)

  • City view
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed, Garden View

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 1 King Bed, Garden View

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Club Lounge Access, Garden View

Room amenity

Classic Room, 2 Double Beds, Club Lounge Access, Garden View

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, Multiple Beds

Premium bedding, down comforters, minibar, in-room safe

Premium Room, Multiple Beds

  • 484 sq ft
  • Sleeps 5
  • 2 King Beds

View all photos for Premium Room, 1 King Bed, City View

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 1 King Bed, City View

  • City view
  • 498 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Club Lounge Access, Garden View

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 1 King Bed, Club Lounge Access, Garden View

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (High Floor)

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 1 King Bed (High Floor)

  • City view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, City View

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 2 Double Beds, City View

  • City view
  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, 1 Twin Bed

Premium bedding, down comforters, minibar, in-room safe

Presidential Suite, 1 Twin Bed

  • 1830 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Premium Room, 1 King Bed

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Premium bedding, down comforters, minibar, in-room safe

Classic Room, 1 King Bed, City View

  • City view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Duplex, 1 Twin Bed (Suite)

Premium bedding, down comforters, minibar, in-room safe

Duplex, 1 Twin Bed (Suite)

  • 2476 sq ft
  • Sleeps 6
  • 1 Twin Bed

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About this property

InterContinental Malta by IHG

5-star hotel in Paceville
Catch some rays on InterContinental Malta by IHG's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants. Change of towels is available on request.
InterContinental Malta by IHG offers 481 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the hotel. An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 17 years old are not allowed in the swimming pool or health club without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Simply walk outside to feel the sun on your face at the sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at InterContinental Malta by IHG like a seasonal outdoor pool and an indoor pool.

Dining is available at one of the hotel's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 7 bars/lounges, a beach bar, and a poolside bar. A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers a health club, a steam room, and a rooftop terrace. Guests can use the indoor pool and outdoor pool at a partner property. Onsite parking is available (surcharge), along with a car charging station.

InterContinental Malta by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Paranga - This beachfront restaurant specializes in seafood and serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Waterbiscuit - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Harruba - This buffet restaurant serves breakfast only. Open daily.
Lubelli Pizzeria - This beachfront restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Opal Lounge - This poolside restaurant serves breakfast and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Afrikaans, Arabic, Bulgarian, Dutch, English, French, German, Greek, Hebrew, Hindi, Italian, Macedonian, Maltese, Portuguese, Russian, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (EUR 20 per night)
  • Secured, covered self parking on site (EUR 20 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24 per person
  • 6 restaurants
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Harruba
  • Lubelli Pizzeria
  • Opal Lounge
  • Paranga
  • Waterbiscuit

Things to do

  • 30 gaming tables
  • 300 slot machines
  • Billiards/pool table
  • Casino (32,292 square feet of space)
  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 19 floors
  • Banquet hall
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
The listed optional facilities fee comprises access to the SKYBEACH rooftop infinity pool and includes 1 sun lounger. The fee does not apply to guests staying in Suite room types.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 0.50 per person, per night, up to 10 nights. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Covered self parking fee: EUR 20 per night
  • Nearby parking fee: EUR 20 per night (164 ft away)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: EUR 60 per person, per day and includes use of: swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number MT 1756 5625

We should mention

The seasonal pool will be open from April to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility, and guests under 17 years old are only allowed in the swimming pool and health club with adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Malta. This property is rated 5 stars.

Property is also known as

InterContinental Hotel Malta
InterContinental Malta
Malta InterContinental
InterContinental Malta Hotel St. Julian's
InterContinental Malta Hotel
InterContinental Malta St. Julian's
InterContinental Malta
InterContinental Malta by IHG Hotel
InterContinental Malta an IHG Hotel
InterContinental Malta by IHG St. Julian's
InterContinental Malta by IHG Hotel St. Julian's

InterContinental Malta by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 167 out of 324 reviews
Rating 8 - Good. 86 out of 324 reviews
Rating 6 - Okay. 43 out of 324 reviews
Rating 4 - Poor. 16 out of 324 reviews
Rating 2 - Terrible. 12 out of 324 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

SAMUEL

Stayed 5 nights in Sep 2024

10/10 Excellent

Mohamad

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true 5 stra hotel i will definitely come back if i m in malta
Stayed 3 nights in Dec 2024

8/10 Good

Melissa

Stayed 1 night in Nov 2024

10/10 Excellent

Ian Curtis, Edgware

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a good location, night clubs, bars and shopping within walk-in distance. Also great gym , swimming, sauna and steam
Stayed 5 nights in Nov 2024

8/10 Good

David Alistair Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A smart hotel in an area with a lot of building work going on. It is also very close to a nightlife area that could be noisy. However if you get a "garden view" room, this overlooks a very large central garden and noise is not a problem. Breakfast is very good (although some of the hot dishes could dobwith being warmer) with a massive selection. Best hot option is the on demand kitchen dong eggs benedict; omelettes; and poached eggs.
Stayed 7 nights in Nov 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Bed and shower far from 5 star. Staff very friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Imogen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and friendly service. Good location and plenty to do. Wonderful resort.
Stayed 1 night in Oct 2024

10/10 Excellent

Nadim

Stayed 4 nights in Sep 2024

10/10 Excellent

Bradley

Stayed 7 nights in Aug 2024

10/10 Excellent

Thomas Harrison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay, would like to come again!
Stayed 7 nights in Sep 2024

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location, amazing roof top pool
Stayed 5 nights in Sep 2024

10/10 Excellent

Tess, Quincy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and staff are awesome
Stayed 2 nights in Sep 2024

6/10 Okay

Deborah Anne

Traveled with partner
Liked: Cleanliness, staff & service
Unfortunately the building works opposite we’re relentless,from 8am until 6pm everyday accept Sunday.Head phones whilst sunbathing are a must and the rooftop pool was beyond cold,temperatures said it was 23degrees but it literally felt like it was minus 1 and there was no one going in only the very brave who quickly got out as quickly as they had entered.
Stayed 14 nights in Sep 2024

6/10 Okay

Frank, Austin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room contained high levels of mold verified by the housekeeping Manager. industrial strength cleaner was used as well which made me ill and almost triggered an epileptic seizure. Several calls were made while I waited on the balcony > 3hours. The client service manager arrived to upgrade my room, saying straight to my face "I told my crew after talking to my crew, "we gotta do something with this guy" he is really sick. As you can imagine my stay "as the guy" was less than uncomfortable. Corporate intervention and re-training is in order here.
Stayed 7 nights in Sep 2024

8/10 Good

Andrew James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only had one issue with the air conditioning in the room, which Francoise dealt with by finding us another room (thanks again) and was followed up with a courtesy call from Guest services. There is a lot of building work going on in the area so the picture of the pool on the 10th floor doesn't show the buildings now overlooking it. The area is very lively but the soundproofing on the rooms meant we weren't disturbed. The staff in the Opal lounge restaurant on floor 7 were very friendly & attentative and the food was lovely. A special thanks to head chef Claudio for his assistance with my unusual request for the local Pastizzi - Grazzi Hafna! Overall a very enjoyable stay. Only downside was parking and traffic in the local area if you are thinking of driving.
Stayed 7 nights in Aug 2024

6/10 Okay

leanne

Traveled with family
Liked: Staff & service
The hotel was good it was standard hotel room imo.the area around was dirty, trashy building site. The beach was really small with loads of cigarette butts. The restaurants were all disappointing. It would have been great if we were 20yo and there to get pissed up every night.
Stayed 6 nights in Aug 2024

10/10 Excellent

CICERO, Freiburg in Breisgau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Experience at Intercontinental Malta Our family visited Malta in August 2024, and our stay at the Intercontinental Malta was exceptional. From the moment we arrived, we were impressed by the impeccable service. Special thanks to Elsa at reception and Katerina Angelkovska, the Guest Experience Manager, for their personalized and efficient attention. Our 42m² room was spacious and comfortable, with stunning views of the sea and gardens. The amenities were top-notch, including slippers, bathrobes, and an excellent bathroom. Santa, who took care of our room, made our stay even more enjoyable with her outstanding service. Bolong, who looked after our children's room, was equally attentive and ensured everything was perfect for them. The hotel facilities are luxurious: multiple pools, including a rooftop one, a full-service spa, and a private beach. Breakfast was a highlight, with excellent service and a wide variety of options. The hotel's location is perfect, with easy access to Malta's attractions and vibrant nightlife. We had a small issue with the bed configuration in our children's room, but the staff quickly resolved it, even with the hotel fully booked. We highly recommend Intercontinental Malta for a memorable stay. Our family loved every moment!
Stayed 10 nights in Aug 2024

10/10 Excellent

Kirsten

Stayed 7 nights in Aug 2024

4/10 Poor

Emmanuel

Liked: Cleanliness
Stayed 5 nights in Aug 2024

8/10 Good

Sean David

Stayed 7 nights in Aug 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, we were really looked after by staff who were always attentive. Breakfast options were plenty and really pleasant to have breakfast in the main restaurant, Room was clean, spacious and comfortable and cleaned daily, water was topped up and the welcome gifts were an added touch. Fridge was available so we could put bottled water in to keep cool for when we went to the gym. Pool was very big, quieter in the mornings and if you want a bed by the pool you need to go down before 10.30 otherwise there are plenty of beds further away. Ample gym equipment to use for guests and an indoor pool which seemed to be really popular. Also had an amazing treatment at the hotel spa. Absolutely no complaints and can’t wait to stay again.
Stayed 7 nights in Aug 2024

10/10 Excellent

Ewan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot fault the staff who were absolutely fabulous, there are a few tiny things, but the overall experience is absolutely amazing. The main pool is great with plenty of staff serving pool snacks. Upgrade to include the Opal Lounge, makes the experience so positive, breakfast every morning and then afternoon tea is worthwhile. The resort is great with plenty of food options, especially for a family, well for what we wanted.
Stayed 7 nights in Aug 2024

10/10 Excellent

Jennie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Oliver Paul William, BEXLEYHEATH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are so friendly and helpful, the downside is the pool are crowded both pools
Stayed 7 nights in Jul 2024

6/10 Okay

Michael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were great but the hotel was not kept on good enough condition. First, we had an issue that the room smelled bad. This was caused by mouldy smelling pillows. This took two visits to fix. First they put on new pillow cases, second, they replaced the pillows (the actual cause of the problem). We had issues with the in room fridge that required two visits to fix, the sink, fixed in one visit, the air conditioning that took two visits to fix and caused a few nights of poor sleep. Then the was the condition of the hotel. The carpets in the corridors looked like they were never hoovered. I walked past the same debris day after day. They had two pool tables but the cues were in a poor state. The hotel has three swimming pools which is good, bit you have to pay €60 per person to use the pool on the top floor. We asked to have some laundry done for us while we stayed and I was horrified to find out that our socks, t shirts etc cost is ~€148 to have washed. This seemed like daylight robbery, but I guess we should have enquired about the cost first. The breakfast was mostly good but my wife did find the fish a little dodgy the day we left and I found some baked goods a bit stale on occasion. The area the hotel was based was party central. As such, it was always busy. The street we took most days to go out for dinner was busy, dirty and smelly. One night we were woken by lads on the room above us singing, shouting and stomping at 1am. Looks nice, but not good enough
Stayed 12 nights in Jul 2024