2/10 Terrible
Pedro
Jun 22, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Worst service possible. Travelled the world staying in dozens of hotels. As a client, always expect being treated respectfully and in an empathic way. Not in this case. I booked a double room and we arrived to the hotel with another family member. The manager/concierge (person that received us) did not let this family member to enter the premises because he said they had strict policy of not letting anyone on the premises except the guests. The problem is that, when you read the description of the policy in the Expedia website and in the hotel website, it is explicitly said that guests can ask the hotel to allow visitors to enter the hotel. The person that received us insisted that this was not the case. That no one could be allowed. In our case, I just wanted this family member to wait for us while we left our luggage in our room. I did not even ask for him to be let enter into my room. Just wait in the lobby. The manager insisted that he should wait in the street. I let the reader evaluate the situation. As I said, my worst experience in a hotel in my life.
Pedro
Stayed 3 nights in Jun 2025