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The Arch Convention Hotel

3.5 star property

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Photo gallery for The Arch Convention Hotel

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe
Lobby sitting area
1 bedroom, hypo-allergenic bedding, down comforters, in-room safe
Lobby
Indoor pool, open 10:00 AM to 10:00 PM, free cabanas, sun loungers

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking available
  • Gym
  • Laundry

Explore the area

Map
811 N 9th Street, St. Louis, MO, 63101
  • Dome at America’s Center
    ‪9 min walk‬
  • Busch Stadium
    ‪14 min walk‬
  • Gateway Arch
    ‪16 min walk‬
  • St. Louis, MO (STL-Lambert-St. Louis Intl.)
    ‪20 min drive‬

Room options

View all photos for Classic Room (King Hearing Mobility Access)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Classic Room (King Hearing Mobility Access)

10.0 out of 10
Exceptional
(1 review)
  • 200 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (One Queen Roll in Shower Access)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Classic Room (One Queen Roll in Shower Access)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Suite

  • 260 sq ft
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Basic Single Room (King Bed Room)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Basic Single Room (King Bed Room)

  • 200 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (One Queen Hearing Accessible)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Classic Room (One Queen Hearing Accessible)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room (Executive King Room)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Basic Room (Executive King Room)

  • 220 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Classic Room (Two Queen Hearing Mobility Access)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Classic Room (Two Queen Hearing Mobility Access)

7.4 out of 10
Good
(3 reviews)
  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room (Executive King Mobility Access)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Classic Room (Executive King Mobility Access)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (One Queen Hearing Mobility Bathtub)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Classic Room (One Queen Hearing Mobility Bathtub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Double Room (Two Queen Bed Room)

1 bedroom, hypo-allergenic bedding, down comforters, in-room safe

Basic Double Room (Two Queen Bed Room)

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Hyatt Regency St. Louis at The Arch

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.2 out of 5, Very Good, (3833)
$164 nightly
The price is $164 total
includes taxes & fees
Hyatt Regency St. Louis at The Arch

About this property

The Arch Convention Hotel

3.5-star hotel in Downtown St. Louis
An indoor pool, a 24-hour fitness center, and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a 24-hour business center, a conference center, and self parking.
The Arch Convention Hotel offers 293 accommodations with safes and complimentary newspapers. Beds feature down comforters. 50-inch flat-screen televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

This St. Louis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 17 years old are not allowed in the fitness facility.

The Arch Convention Hotel features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 10000 square feet (929 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Arch Convention Hotel is a smoke-free property.

A complimentary manager's reception is offered each day.

Languages

English, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 40 per day)
  • Street parking available
  • Uncovered self parking on site (USD 40 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (10,000 square feet of space)
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 35.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from December 14 2024 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Parking area

Alternate facilities will be available offsite during the renovation.

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 40 per day
  • Nearby parking fee: USD 40 per day (410 ft away)
  • Late check-out fee: USD 35.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Guests under 17 years old are not allowed in the fitness facility, and guests under 17 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ramada Plaza Hotel St. Louis Downtown/At Convention Center
Ramada Plaza St. Louis Downtown/At Convention Center
Holiday Inn St. Louis Downtown Conv Ctr Hotel
Holiday Inn Conv Ctr Hotel
Holiday Inn St. Louis Downtown Conv Ctr
Holiday Inn Conv Ctr

The Arch Convention Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 305 out of 1016 reviews
Rating 8 - Good. 250 out of 1016 reviews
Rating 6 - Okay. 186 out of 1016 reviews
Rating 4 - Poor. 113 out of 1016 reviews
Rating 2 - Terrible. 162 out of 1016 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Victor

Liked: Cleanliness
Lounge chair not in room. They didn't replace after request. Phone didn't work properly. Inside pool sounded like they were outside window on 5th floor. Water stopped working for about 10 minutes while in middle of brushing teeth. Our room was next to elevator lobby and it sounded like they were in the room with us.
Stayed 2 nights in Apr 2025

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid This Hotel – Needs Serious Attention

The room smelled musty and like urine. We had to sanitize everything ourselves because surfaces were sticky and clearly hadn’t been cleaned. The bathroom was falling apart — peeling paint, broken vanity, missing toilet bolt, and dangerously loose handrails. Housekeeping didn’t clean our room until three days after we first requested it (and only after asking twice). The elevators were dirty, every ice machine was out of order, and the TV was nearly unwatchable. To top it off, we saw a giant cockroach by the pool — staff admitted it wasn’t the first sighting. The only positive? The staff were kind and friendly. Unfortunately, great people can’t make up for a filthy, poorly maintained hotel. I will never stay here again.
Stayed 5 nights in Apr 2025

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worked out great for me and my buddies. Traveled there to see the Final Four on Ice.
Stayed 3 nights in Apr 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old property, dirty, poor housekeeping, rude front desk staff.
Stayed 3 nights in Apr 2025

4/10 Poor

John

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Good accessibility to downtown BUT hotel needed things fixed (room doors that didn't close unless leaned on or slammed;holes in walls; faucet fixture loose or missing;ice machines not working) very, very, very disappointing :(
Stayed 4 nights in Apr 2025

4/10 Poor

John

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Disappointed

The hotel did not have any ice makers on any floor that worked. At checkout, I mentioned this fact, and they said they had ice at the desk. No one told us this until checkout. Lot of help that was. There was no parking which was not mentioned. I had to park in a garage 3 1/2 blocks away. This was in a dark, desolate area. Walking back to the hotel after dark by myself was not ideal. The girl that checked us in was not friendly. I could barely hear her and she was not helpful. The pool area had no towels on both days we were there. The door to our room 231 did not shut good and was hard to open and close. You had to shove it with your shoulder. I was very disappointed with this hotel for the money that was charged. I will never stay there again.
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Room comfort

Its Ok to stay here but not worth the price

For the price for the room,this place was actually disappointing. Parking is a hassle!! Front of hotel is dirty with cigarette butts and not nice looking. Surprised to find our view was the indoor pool so couldnt open the blinds which was disappointing. The room phone didnt work. The thermostat cover was broken so couldnt adjust the room temperature. There is no closet, so that was a letdown. Would be nice to have been able to swim in the pool but it was full of kids all night long. Should have an adults only hours so we can enjoy a calmer setting. The bed was comfy,the room was a good size.
Stayed 1 night in Apr 2025

4/10 Poor

Casey

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Will not be going back. Definitely not worth the money. Our room was still dirty, it was falling apart, there was mold in the bathroom, the room smelled horrible, the pool was gross, and the breakfast "buffet" is not worth $12/person.
Stayed 3 nights in Apr 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s more about the cost than anything else. This was good. Thanks
Stayed 1 night in Apr 2025

2/10 Terrible

Paulanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Renata

Business traveler
Liked: Cleanliness, room comfort
Stayed 3 nights in Apr 2025

4/10 Poor

Leslie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Yolanda

Traveled with group, Business traveler
Liked: Staff & service, property conditions & facilities
The toilet in my room ran constantly. At one point, the toilet did not flush.
Stayed 3 nights in Apr 2025

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities

Not Coming Back

I do not recommend this hotel. TV and phone did not work. Used mobile phone to call the hotel if I needed to contact front desk. Toilet barely worked. Took two days to get sheets and blanket for sofa sleeper. Had to take sheet off bed so roommate could have something. Every day, sometimes multiple times, we had to get our room keys activated again at the front desk. (I saw other guests doing the same thing.) The hotel restaurant was barely open, and it wasn’t open every day or during the day. Breakfast was not always available in the morning. If you want room cleaned you have to request it each day. The ice machine was only working on one floor. Could not always connect to the Internet. The good things … front desk staff during the day were friendly, the fridge worked, the room was spacious (king bed with sofa sleeper) and the lobby is nice.
Stayed 4 nights in Apr 2025

6/10 Okay

Angela

Stayed 1 night in Mar 2025

10/10 Excellent

EDWARD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There were no laundry facilities or complimentary breakfast.
Stayed 2 nights in Mar 2025

6/10 Okay

Brady

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2025

4/10 Poor

Nicole

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tv in room was broken after a couple of attempts to get it fixed or rooms changed we gave up. Only one elevator works, stairs were not an issue for us but if someone couldn’t take the stairs they would be waiting a lot. The staff was very nice but they may be understaffed for the rooms and maintenance. Hallways were dirty and the room wasn’t very clean.
Stayed 4 nights in Mar 2025

8/10 Good

Tamra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to stay there for NHL games. You have to pay to park.
Stayed 1 night in Feb 2025

6/10 Okay

Kelly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We won't stay here again. We stayed in a suite with two air conditioners. One of the air conditioners could not even be plugged in. Even though we reserved the room for 3 people, there was no bedding for the 2nd bed. When we called the front desk they told us we would have to come and get the bedding. There was no hair dryer in the room. However, when we called the front desk they promptly brought us one. Only 1 out of 3 elevators worked and we were told from another customer that it has been that way for along time. While the property had it's issues, most of the employees were very nice.
Stayed 3 nights in Mar 2025

8/10 Good

Joyce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

Connie

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

6/10 Okay

Thomas

Traveled with family
Liked: Cleanliness
Pool was great. Alot of homeless people around hotel.
Stayed 3 nights in Mar 2025