2/10 Terrible
Sharon
Traveled with family
Mar 18, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I am disappointed with my experience at Residence Inn Downtown St. Louis and would not recommend this hotel to family or friends. We changed rooms twice because they were unclean. The first room had pubic hairs in the sheets and yellow stains on the pillow. The second room had a large urine stain on the sofa bed mattress, the air conditioner did not work, and one of the tables had a medium sized red liquid spill on it . The hotel did not look anything like what was represented in the online photos. The hotel is outdated, the pool was creepy and uninviting. I'm not sure if it was the reflection of the sun on the water, but there were a lot of particles of some kind floating in the water. The basketball court was super tiny, only enough space for one to do some free throws. The lady that answered the line at the front desk was nothing short of unpleasant, unhelpful and unprofessional. Still waiting on a refund.
Sharon
Stayed 2 nights in Mar 2025