8/10 Good
Deborah Lizeth
Traveled with family and small children
Feb 13, 2025
Liked: Cleanliness, amenities, property conditions & facilities
Hi! My family and I were there the first week of February for 6 days. Thereās so many good things about this hotel but thereās also some cons. We stayed in a villa, which was beautiful. However, we did find cockroaches, shower water never warmed up and the bed sheets had some stains on it. Thereās TONS of mosquitoes when the sun comes down so make sure all your doors are closed or you will suffer at night. All my kids came back full of mosquitoes bites. They had an espresso machine which was so good until my husband decided to run plain water on a mug and the water coming from the machine was brown, he ran it a couple times until the water was cleared. So itās pretty obvious they donāt clean their machines. Service wise was ok, I found the employees at the pizza restaurant to be the nicest among them all. The rooftop bar people were ok and the food was also good. By the beach, the restaurant is amazing, my kids were able to play with the sand and we were able to eat while they play. However, we had to go to the front almost all the time to either request their menu, drinks, napkins etc. They donāt pay attention to you when you sit down, and it almost felt as they were bothered by us. The front desk people were accommodating when we told them about the cockroaches and moved us to a different villa. Also, Hotel doesnāt accept cash. Overall we had a good experience, the sunsets are incredible and their drinks are also very good. I hope their customer service improves.
Deborah Lizeth
Stayed 5 nights in Feb 2025