2/10 Terrible
Michael
Traveled with family
Oct 24, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Here's a structured review based on your experience:
Hotel Review: Holiday Inn Express Hotel & Suites Clearwater/US 19 N**
Rating: ★☆☆☆☆ (1/5)
I recently stayed at the Holiday Inn Express Hotel & Suites Clearwater/US 19 N for one night, and unfortunately, my experience was far from satisfactory.
**Check-In Experience:**
Upon arrival, I encountered a significant issue with check-in. The young woman at the front desk appeared upset and was not welcoming at all. Rather than feeling greeted and appreciated as a guest, I was made to feel like an inconvenience. Her demeanor was off-putting, and it reflected poorly on both the hotel and the IHG brand itself.
**Room Condition:**
Regrettably, things did not improve once I got to my room. The smell was unbearable; it was difficult to determine its source, but the bathroom reeked of what seemed like dirty mopped water, while the overall room smelled similar to a high-school boys' locker room. This lack of cleanliness was incredibly disappointing.
**Overall Impression:**
In conclusion, my experience at this IHG property was deeply unsatisfactory. The unfriendly check-in process and the unpleasant conditions of the room indicate a failure at multiple levels. Unfortunately, I will not be returning to this hotel in the future, as I believe there's much room for improvement in both service and cleanliness.
Michael
Stayed 1 night in Oct 2024