2/10 Terrible
Kim
Feb 18, 2025
Disliked: Cleanliness, property conditions & facilities
Overbooked and the system is outdated.
I booked & paid for 2 nights. When we got there, the room was occupied by someone else and the staff has no clue about it because the system is not updated .
We got there around 11:30 pm. Checked in and were trying to get into the room, but no luck - the keys did not work at all. My husband brought the keys to the receptionist for help and came back with the re-keys, but still not working. While waiting for my husband to run back to the receptionist for the 2nd time, I heard people talking inside the room. By then, the receptionist realized that the room was taken by someone else then staff came and asked me to go back to the reception desk so he can try to find us another room. The system is outdated, there is no way for him to find out if there is a vacant room, he have to physically check one by one. Luckily, there is one left vacant. Staff gave us the keys to that last vacant room. We got there, but guess what - the keys won’t work. My husband run back to the receptionist again for 3rd time and came back but still unable to open the door. My poor husband had to go back there for the 4 th time and came back together with the receptionist with a different key. Finally, it works and we got into the room around 1 am the next day - so frustrated & exhausted.
Our problem was not ended here. We got the same problem when we came back to the hotel the next day around 9:30pm, the key won’t work.
Kim
Stayed 2 nights in Feb 2025