4/10 Poor
Emily
Traveled with family
Aug 28, 2024
Disliked: Staff & service
Location was great. Value is solid. Service was terrible.
The parking was under construction, which is understandable, but when we checked in, we were told that we could park in the adjacent lot, but had to move our car before 8am. And not to worry because this was the only night we had to. We were staying 5 days, 4 nights and had to move our car every single day because the parking was being done all week. Would have been fine, but they did not set the right expectations.
Breakfast buffet was included, but man they are on the dot about removing the buffet. We watched a father and young daughter trying to decide what bread & bagel to have, and as they were standing there, the staff removed all the bread & bagel options before they could select something to eat.
Our key cards all were shut off (not sure why). When we went to the lobby, no one was at the front. So, I walked into the back calling out for some help. When the staff member came out, instead of starting with how she could help us, she started looking for the sign to indicate she was not going to be at the front desk.
Towel rack in our bathroom fell off the wall.
Location is convenient for downtown St. Pete's. Room value is solid. Hopefully the service improves.
Emily
Stayed 4 nights in Aug 2024