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Emerald Beach Resort

3.5 star property

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Photo gallery for Emerald Beach Resort

On the beach, beach umbrellas, snorkeling, beach bar
Exterior
2 restaurants, breakfast, lunch, dinner served; Caribbean cuisine
On the beach, beach umbrellas, snorkeling, beach bar
2 restaurants, breakfast, lunch, dinner served; Caribbean cuisine

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Pool
  • Pet friendly
  • Housekeeping
  • Bar

Explore the area

Map
8070 Lindbergh Bay, St. Thomas, St. Thomas, 802
  • Lindbergh Bay
    ‪2 min walk‬
  • Lindberg Beach
    ‪3 min walk‬
  • University of Virgin Islands
    ‪18 min walk‬
  • St. Thomas (STT-Cyril E. King)
    ‪10 min walk‬

Room options

View all photos for Beachfront Premium Double Bed Room

Beachfront Premium Double Bed Room | In-room safe, individually decorated, desk, blackout drapes

Beachfront Premium Double Bed Room

  • 325 sq ft
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Beachfront Premium King Room

Beachfront Premium King Room | In-room safe, individually decorated, desk, blackout drapes

Beachfront Premium King Room

  • 325 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

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About this property

Emerald Beach Resort

3.5-star St. Thomas hotel with 2 restaurants
At Emerald Beach Resort, spend the day on the beach where you can enjoy snorkeling. Then return for a meal at one of the hotel's 2 restaurants.
Emerald Beach Resort offers 90 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually decorated. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Emerald Beach Resort features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. This beach hotel also offers a vending machine, tour/ticket assistance, and a garden. Complimentary self parking is available on site.

Emerald Beach Resort is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Caribbean Fusion - This beachfront restaurant specializes in Caribbean cuisine. Happy hour is offered.
Emerald Beach Bar - This beachfront bar specializes in American cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Emerald Cafe - Overlooking the ocean and pool, this café specializes in American cuisine and serves breakfast, lunch, and light fare. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: USD 13 to 19 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar

Restaurants on site

  • Caribbean Fusion
  • Emerald Beach Bar
  • Emerald Cafe

Things to do

  • 24-hour gym
  • Outdoor pool
  • Snorkeling
  • Surfing/bodyboarding

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests are required to present a valid government-issued ID card at check-in.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 13 to 19 per person
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Best Western Emerald
Best Western Emerald Beach
Best Western Emerald Beach Resort
Best Western Plus Emerald Beach
Best Western Plus Emerald Beach Resort
Best Western Plus Emerald Beach St. Thomas
Emerald Beach Best Western
Emerald Beach Resort St. Thomas
Emerald Beach Resort
Emerald Beach St. Thomas
Best Western Emerald Beach Hotel Charlotte Amalie
Emerald Beach
St. Thomas Best Western
Emerald Beach Resort St. Thomas, U.S. Virgin Islands
Best Western St Thomas
Emerald Beach Resort Hotel
Emerald Beach Resort St. Thomas
Emerald Beach Resort Hotel St. Thomas

Emerald Beach Resort Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 339 out of 1007 reviews
Rating 8 - Good. 254 out of 1007 reviews
Rating 6 - Okay. 191 out of 1007 reviews
Rating 4 - Poor. 118 out of 1007 reviews
Rating 2 - Terrible. 105 out of 1007 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Nevaeh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Maria

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was not like Expedia's description. Definitely needs updating. Staff were courteous but staffing was minimal. There are no elevators, so I wouldn't advise them for the handicapped or elderly. We had 2 electrical outlets that didn't work in our room and the hot water pressure was poor. It was ok for the money but won't stay again.
Stayed 3 nights in Oct 2024

6/10 Okay

Darlene

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Property outside dirt. Pool out of order whole time. Only Quarter of beach 4 guess have umbrella and chair. Will not stay again
Stayed 4 nights in Oct 2024

10/10 Excellent

Virgie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Eric

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Green areas need attention, dinning options could be upgraded, but services from staff is great!!!
Stayed 4 nights in Oct 2024

6/10 Okay

Dror

Traveled with group, Business traveler
Stayed 4 nights in Oct 2024

10/10 Excellent

Damarys

Liked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 3 nights in Oct 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book this hotel
One day stay-The room inwas checked had water al over tbe floor, the second room water would not get hot the third room was okay. Hotel is outdated, and dirty looking. They should cloes down and remodel the whole resort. I paid 2$$ but it is worth 40 a night. Do not book.
Stayed 1 night in Oct 2024

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like that our reservation request for medical reasons was seen upon arrival and then upon check in were put in the furthest building on the second floor. The new girl on shift remedied but it was stressful to deal with. There are way too many chairs on the beach in front of the hotel. Seems the hotel sold out to the cruise shippers instead of caring about the comfort of their guests.
Stayed 3 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Views from room and restaurant are awesome
Stayed 1 night in Oct 2024

2/10 Terrible

Clifford

Disliked: Staff & service, property conditions & facilities
Beds are hard and uncomfortable but the view to the island is great.
Stayed 3 nights in Jul 2024

6/10 Okay

Kimorra

Liked: Staff & service
Stayed 1 night in Oct 2024

2/10 Terrible

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not as expected, I did enjoy the food, beach, and Sunday entertainment. The units were deployable, poor workman ship and unusual bites from sheets. The features are not up to code, and inoperable as such lights computer holes in wall exposed cords/wires and plumbing., Mostly I exhibited make shift item to set the standard as for presentation nonetheless, not suitable for their guest therefore provide the proper measures to be utilized by guest for a hotel environment, to accommodate. Formed a bridge for a hazard condition to the guest and as well the staff. Emerald Beach Resort I cannot recommend this property ever. Vouchers given by manager for for inconvenience was not accepted in restaurant (Lincoln) expire in one day. Our stay was a horrible experience. MY sibling left the hotel in fear of her safety and poor conditions, I have pictures of those discussed above!
Stayed 14 nights in Sep 2024

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Terry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Their pictures are deceiving!!
Beautiful view from balcony
Coffee station 😒
Booger on bathroom wall 🤢
Stayed 1 night in Oct 2024

2/10 Terrible

Fabiola

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We didn’t have high expectations for this stay as it was just a one-night stay because we were flying out the next morning… but it was BAD. The staff was so rude. The food was so bad and so expensive. Our shower didn’t work and no one cared to help us. The other room we had, the AC didn’t work. No towels for beach provided. Ordering food was a nightmare. We had small kids with us and no staff member had any empathy or desire to help. Very disappointed and unhappy with our stay.
Stayed 1 night in Oct 2024

4/10 Poor

Carmella

Traveled with family
Disliked: Cleanliness, staff & service, amenities
There was animal feces at the pool all week. You had to practically beg for a roll of toilet paper and bath towels to shower.
Stayed 6 nights in Oct 2024

2/10 Terrible

Kalynn

Stayed 3 nights in Jul 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 2 nights in Oct 2024

10/10 Excellent

Jacqueline

Customer service was great!
Stayed 5 nights in Oct 2024

8/10 Good

Marina

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Overall a great stay with close proximity to the airport. Beach and pool is nice. Decent bed. Beautiful view to the beach. Showers pool and a little water gets in the room but it’s not too bad. Would stay again.
Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 4 nights in Oct 2024

6/10 Okay

Krystal

Stayed 3 nights in Sep 2024

10/10 Excellent

EARL, Smyrna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety of the environment.
Stayed 1 night in Oct 2024

10/10 Excellent

EARL, Smyrna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness of staff personnel
Stayed 1 night in Oct 2024