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5-Star Hotel? Only the Price Deserves 5 Stars Calling this hotel “5-star” is almost comical. The only thing that truly felt 5-star was the price. There was no bell service and no assistance with our luggage. Apparently, guests are expected to handle their own bags at this “luxury” property. Then came the real luxury experience: the air conditioning didn’t work during warm, humid weather. Our room became unbearably muggy, uncomfortable, and the air felt difficult to breathe. When we reported it, instead of apologizing or offering a solution, the front desk employee actually suggested that we cancel our reservation and find another hotel. Seriously? No room change. No upgrade. No discount. No attempt to make things right. Just: “Go somewhere else.” Quite an impressive definition of 5-star hospitality. The bathroom was another “luxury” surprise: rotting wood at the door frame, a cracked tile, and visible mold in the shower grout. Nothing says 5-star quite like mold and decay. The location is excellent—that was the main reason we chose this hotel. Unfortunately, a great location cannot compensate for poor service, neglected maintenance, and an unacceptable attitude toward guests. Broken air conditioning, no luggage assistance, mold, rotting wood, cracked tile, and a front desk telling us to leave. That is NOT 5-star hospitality. Save your money. The location may be 5-star, but the experience certainly isn’t.

In a perfect location our room was spacious, clean, comfortable & quiet. For a hotel on a budget it was excellent value for money. If I were to return I would definitely stay here. The entrance was very welcoming, and although our room was a little dated it was perfect and clean for our stay. There was water in the room, soap in the bathroom and a hairdryer available too. There is luggage storage and although we didn’t see any members of staff, they weren’t needed as the instructions were very clear.

I booked for 5 people 2 adults 2 15 years old and 1 11 years old. We only got one bed and a sofa. When I asked the host what about the 5th person, where would he sleep. The answer was u only booked for 5 people 2 adults and 3 children’s. Does the children’s sleep on top of adult wasn’t aware of that. Sheet for the sofa was very small didn’t cover the sofa. The apartment is not fit for 5 people. Scanning barcode to get it took a while because it won’t read the barcode. And our room was a street room noise was very bad couldn’t sleep.

A beautiful boutique hotel with a distinctive historical character. The former U.S. Embassy setting gives the property a fascinating sense of history, including its connection with JFK. The hotel itself is elegant, intimate, and exceptionally well appointed. Its location in Riga’s refined embassy quarter is excellent, surrounded by handsome architecture and quiet, leafy streets. A major highlight is the superb Michelin-recognized JOHN restaurant on the premises, making the entire experience particularly special. A sophisticated and memorable place to stay in Riga.