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Hilton Garden Inn Stoke on Trent

3.5 star property

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Photo gallery for Hilton Garden Inn Stoke on Trent

Exterior
Exterior
Premium bedding, in-room safe, individually furnished, laptop workspace
Daily English breakfast (GBP 10 per person)
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Room service
  • Gym

Explore the area

Map
Potteries Way Hanley, Stoke-on-Trent, England, ST1 4QA
  • The Potteries Museum and Art Gallery
    ‪2 min walk‬
  • Regent Theatre
    ‪4 min walk‬
  • Victoria Hall
    ‪5 min walk‬
  • Manchester (MAN)
    ‪49 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, individually furnished, laptop workspace

Standard Room, 1 King Bed

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Twin Beds, Connecting Rooms

Family Room, 2 Twin Beds, Connecting Rooms | Premium bedding, in-room safe, individually furnished, laptop workspace

Family Room, 2 Twin Beds, Connecting Rooms

  • 517 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible | Premium bedding, in-room safe, individually furnished, laptop workspace

Room, 1 Queen Bed, Accessible

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Twin Beds

Premium bedding, in-room safe, individually furnished, laptop workspace

Twin Room, 2 Twin Beds

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed | Premium bedding, in-room safe, individually furnished, laptop workspace

Room, 1 Queen Bed with Sofa bed

  • 258 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room, 1 King Bed, Connecting Rooms

Family Room, 1 King Bed, Connecting Rooms | Premium bedding, in-room safe, individually furnished, laptop workspace

Family Room, 1 King Bed, Connecting Rooms

  • 517 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

DoubleTree by Hilton Stoke on Trent

  • Pool
  • Free WiFi
  • Restaurant
  • Breakfast available
4.3 out of 5, Excellent, (1001)
The price is $116
per night
$139 total
includes taxes & fees
Mar 8 - Mar 9
DoubleTree by Hilton Stoke on Trent

About this property

Hilton Garden Inn Stoke on Trent

3.5-star Stoke-on-Trent hotel steps from The Potteries Museum and Art Gallery
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and self parking.
Hilton Garden Inn Stoke on Trent offers 140 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished. Beds feature premium bedding. 55-inch LCD televisions come with digital channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of 3 meeting rooms and coworking spaces.

Public areas are equipped with complimentary wireless Internet access. This Stoke-on-Trent hotel also offers a fitness center, coffee/tea in a common area, and laundry facilities. Onsite parking is available (surcharge).

Hilton Garden Inn Stoke on Trent is a smoke-free property.

English breakfasts are available for a surcharge between 6:00 AM and 10:00 AM on weekdays.
Hilton Garden Inn Stoke on Trent has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour offsite parking (GBP 9 per night)
  • Uncovered self parking on site (GBP 9 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday English breakfast available 6:00 AM to 10:00 AM for a fee: GBP 10 for adults and GBP 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free crib
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Business services

  • 3 meeting rooms
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Built in 2020
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Up to 75 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 10 for adults and GBP 10 for children
  • Uncovered self parking fee: GBP 9.00 per night
  • Nearby parking fee: GBP 9.00 per night(164 ft away; open 24 hours)
  • Pet fee: GBP 20 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Stoke On Trent
Hilton Garden Inn Stoke on Trent Hotel
Hilton Garden Inn Stoke on Trent Stoke-on-Trent
Hilton Garden Inn Stoke on Trent United Kingdom
Hilton Garden Inn Stoke on Trent Hotel Stoke-on-Trent

Hilton Garden Inn Stoke on Trent Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 295 out of 476 reviews
Rating 8 - Good. 118 out of 476 reviews
Rating 6 - Okay. 32 out of 476 reviews
Rating 4 - Poor. 14 out of 476 reviews
Rating 2 - Terrible. 17 out of 476 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

simon

Stayed 1 night in Nov 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always happy to stay here
Great stay as always at this hotel, friendly staff, great service and comfortable rooms
Stayed 1 night in Nov 2024

8/10 Good

Cynthia

Stayed 2 nights in Oct 2024

10/10 Excellent

debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean, modern and comfortable Ideal location for our theatre vist Good quality breakfast with good choice. Will def book again
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
GONE DOWNHILL
BEDS NOT GOOD STAYED BEFORE,MANAGER NOT A NICE MAN,STAFF UNHELPFULL
Stayed 4 nights in Oct 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stop in Stoke on Trent
The one thing that stands out to me is there is no obvious area to stop the car, unload baggage and check in. I found a small lot behind the building and left my car there as I walked back to the front to check in. The car park is actually across the street and once that was explained to me it wasn’t too much of a bother.
Stayed 1 night in Oct 2024

10/10 Excellent

Sabrina

Stayed 1 night in Oct 2024

10/10 Excellent

D

Stayed 2 nights in Oct 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A new property and level of service was excellent as to be expected Only criticism is in finding the hotel car park. This is a paid for car park, paid upon arrival. At a fee of £9 I would expect signage to the car park to have been better.However, the signage from highway approaches are terrible. This needs addressing.
Stayed 1 night in Oct 2024

8/10 Good

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, quiet, excellent breakfast - one of the best hotel buffet cooked offerings I've had, and I've had a lot!
Stayed 1 night in Oct 2024

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay while visiting
Quick check in, free laundry facilities and amazing breakfast. Visiting Stratfordshire University with my daughter.
Stayed 1 night in Oct 2024

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for a lower cost chain. Rooms spotlessly clean. Bar is fine but too brightly lit. Restaurant isn’t very good, and that includes breakfast.
Stayed 1 night in Aug 2024

8/10 Good

Leanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a hotel to be close to venue the next day and this was ideal and reasonable. Clean and quiet. Was a bit strange when housekeeping let themselves in at 21:30, woke my daughter up and then just turned around and left without apologising. Apart from that, it was a pleasant and convenient stay
Stayed 1 night in Sep 2024

8/10 Good

Sebastian

Stayed 4 nights in Sep 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely and the lady that checked us in was so nice. Room was a good size and bed was very comfy. Only thing that let it down was a fire alarm going off at 7:30am and no one told us what to do or what happened. I had to go down to reception to ask just to me told false alarm and that’s it. Other than that no issues!
Stayed 1 night in Sep 2024

8/10 Good

Helena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was very good and the staff helpful. Parking was quite expensive. The area the hotel is in didn’t feel quite safe in the evening and there were not many restaurants nearby.
Stayed 2 nights in Aug 2024

10/10 Excellent

Conner

Stayed 1 night in Aug 2024

10/10 Excellent

Steve

Liked: Staff & service, amenities, property conditions & facilities
Molly and the staff were extremely efficient, effective, friendly, and helpful. Would highly recommend.
Stayed 4 nights in Sep 2024

6/10 Okay

Sushil

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not what you would expect of Hilton
It is not a reflection of staff but generally service levels were below standard and seems more of how they are setup to do by Hilton. 1. Room booked as per Hilton website to accommodate a family of 4. There were no additional beds in the room on arrival because house keeping team must have missed it while preparing room and they are not around 24 hours. Wasted 1 hr and only after kind lady at reception prepared another room herself. 2. Restaurant is open till 10 pm for dinner but no room service after 9 pm or last orders by 9:15 pm. Not informed when asked about this at check-in. Again, staff served dinner for our order placed just around 9:15 pm but a reflection of how Hilton is saving costs at the cost of service.
Stayed 1 night in Sep 2024

8/10 Good

Shona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the hotel to visit our daughter who is starting University very shortly. Historically we had been to many Hilton’s as my husband used to travel for work but no longer does. The hotel was modern, light, clean and the rooms spacious. However, we brought our well behaved dog as the hotel said it was pet friendly, this is not really the case. Yes, you can have your pet in your room but you cannot bring them into the restaurant and you also cannot leave them in the room while you eat. Therefore, unless you want to eat in staggered stages, don’t bring your dog. The breakfast was a little basic, but it had all the standard food. If you disabled and cannot walk v far, there no disabled parking outside the hotel it’s across a busy crossing, across the road. I had sent a message asking where the parking was but received no reply, so rang at the drop off point. You had to walk down 4/5 steps and along to get to reception. I could manage this but not everyone would be able too. As a mention the pillows were awful, nearly flat had to use a towel underneath to give them any height. Overall for one night it was fine like an airport hotel but it didn’t really give off a vibe that would mean I would stay longer
Stayed 1 night in Sep 2024