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Tollgate Hotel

2.0 star property

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Photo gallery for Tollgate Hotel

Deluxe Twin Room | Iron/ironing board, free WiFi, bed sheets
Exterior
Exterior
Front of property
Soap, shampoo, toilet paper

Reviews

5.6 out of 10

Popular amenities

  • 24/7 front desk
  • Parking included
  • Free WiFi
  • Business services
$73
includes taxes & fees
Dec 7 - Dec 8

Explore the area

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Tollgate Hotel & Leisure, Ripon Road, Stoke-on-Trent, England, ST3 3BS
  • Place, Longton Park
    ‪9 min walk‬
  • Place, World of Wedgwood
    ‪4 min drive‬
  • Place, bet365 Stadium
    ‪5 min drive‬
  • Airport, Manchester (MAN)
    ‪52 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Iron/ironing board, free WiFi, bed sheets

Deluxe Double Room

  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Iron/ironing board, free WiFi, bed sheets

Deluxe Twin Room

  • Park view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Soap, shampoo, toilet paper

Family Room

  • Park view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About this property

Tollgate Hotel

Stoke-on-Trent hotel with free self parking
This hotel features a meeting room, concierge services, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Other amenities include a hair salon and a reception hall. Housekeeping is available on request.
Tollgate Hotel offers 24 accommodations with complimentary bottled water. 32-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Tollgate Hotel features concierge services and a hair salon. Wireless Internet access is complimentary. Complimentary uncovered self parking is available on site, along with a car charging station.

Tollgate Hotel has designated areas for smoking.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Business services

  • Meeting room

Outdoors

  • In a regional park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Tea bags/instant coffee

More

  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Late check-in fee: GBP 10 for check-in between 11:30 PM and 4:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Late check-in fee: GBP 10 for check-in between 11:30 PM and 4:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

We should mention

This property does not have elevators

Reviews

Tollgate Hotel Reviews

5.6

5.8/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness
Rating 10 - Excellent. 1 out of 20 reviews
Rating 8 - Good. 6 out of 20 reviews
Rating 6 - Okay. 5 out of 20 reviews
Rating 4 - Poor. 4 out of 20 reviews
Rating 2 - Terrible. 4 out of 20 reviews

Reviews

2/10 Terrible

Emma

Stayed 1 night in Aug 2025

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities
Bathroom had mould over the ceiling it was disgusting. Broken plug sockets. I paid £90 for 1 night and it truly was disgusting.
Stayed 1 night in Aug 2025

8/10 Good

Roshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Hassan

Stayed 1 night in Jul 2025

6/10 Okay

Joanne

Liked: Cleanliness, amenities
The location was c
Stayed 1 night in Jun 2025

6/10 Okay

neil

Stayed 3 nights in Jun 2025

6/10 Okay

neil

Business traveler
Stayed 3 nights in Jun 2025

4/10 Poor

Alan

Disliked: Cleanliness, property conditions & facilities, room comfort
This used to be a nice place to stay, however now its nothing but a lodging for immigrants and single mothers with kids that need housing. Kids running around until approximately 02.00 so if you want a good nights sleep then forget it. Hotel rooms need a good clean and overhaul. No lock on bathroom door so left to swing in the breeze. No window stay on the bathroom window so had to prop open with a shower gell. Toilet seat and lid very loose and sliding plus toilet roll holder fell out of the wall when unravelling toilet roll.Room itself had greasy headmarks on the opening windows, stains running down the wall that haven't been wiped away and above the headboard was a dirty wall where people have sat up on the bed with dirty or greasy hair. Door to room had wooden panels with at least 3 having cracks in them upto about 5 mil wide. There used to be a bar..... no longer there and no breakfast offered as the restaurant has been closed down. Had it not been the night before fathers day and letting my Dad down we would of quite happily drove the 120 miles back home. There were no rooms available in any other local hotels including Premier, Travelodge and Holiday inns so all in all not a good experience..... These conditions may be ok for people needing social housing funded by the tax payer but not paying guests stuck in the odd room between these people living there
Stayed 1 night in Jun 2025

6/10 Okay

Alan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property needs a serious overhaul looking very dated in decoration. Old wall paper on the walls with marking on the paper , carpets need a refresh , small tv which needs to be replaced with a new tv on the wall. Bathroom shower worked but needs a new shower as i couldnt properly turn the shower off after use. Minamul tea facilities in room. Veru poor standard of accommodation but it was quite cheap hotel . Think i will book a different hotel next time
Stayed 1 night in Jun 2025