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Crown Hotel Stone

3.0 star property

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Photo gallery for Crown Hotel Stone

Lounge
Grand Suite | Living area | 32-inch Smart TV with digital channels, Netflix, streaming services
Executive Twin Room, 2 Twin Beds, Annex Building | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds
Meeting facility
Exterior

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Free WiFi
  • Restaurant

Explore the area

View in a map
38 High Street, Stone, England, ST15 8AS
  • Trentham Monkey Forest
    ‪8 min drive‬
  • Trentham Gardens
    ‪8 min drive‬
  • World of Wedgwood
    ‪8 min drive‬

Room options

View all photos for Family Quadruple Room, 1 Bedroom

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Family Quadruple Room, 1 Bedroom

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite

Grand Suite | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Grand Suite

  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Double Room, 1 King Bed, Annex Building

Executive Double Room, 1 King Bed, Annex Building | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Executive Double Room, 1 King Bed, Annex Building

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Deluxe Double Room

  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room, 2 Twin Beds, Annex Building

Executive Twin Room, 2 Twin Beds, Annex Building | 1 bedroom, Frette Italian sheets, premium bedding, pillowtop beds

Executive Twin Room, 2 Twin Beds, Annex Building

  • City view
  • Sleeps 2
  • 2 Twin Beds

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Exterior

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  • Parking included
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About this property

Crown Hotel Stone

3-star Stone hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, coffee/tea in a common area, and a 24-hour front desk. Housekeeping is available on request.
Crown Hotel Stone offers 32 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 32-inch Smart televisions come with digital channels and Netflix.

Bathrooms include showers and complimentary toiletries. This Stone hotel provides complimentary wireless Internet access. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This Stone hotel also offers coffee/tea in a common area and a fireplace in the lobby. Parking is available onsite for a surcharge.

Crown Hotel Stone is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
Hollands Restaurant - This fine-dining restaurant serves lunch and dinner.
Crown Cafe - This café serves breakfast only. Guests can enjoy drinks at the bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (GBP 6 per day)

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: GBP 6.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Crown Cafe
  • Hollands Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Frette Italian sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of GBP 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately GBP 6.95 per person
  • Secured self parking fee: GBP 6 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

This property does not have elevators

Property is also known as

Crown Stone
Crown Hotel Stone Hotel
Crown Hotel Stone Stone
Crown Hotel Stone Hotel Stone
Crown Hotel Stone Staffordshire

Crown Hotel Stone Reviews

Reviews

6.8
Rating 10 - Excellent. 18 out of 70 reviews
Rating 8 - Good. 14 out of 70 reviews
Rating 6 - Okay. 20 out of 70 reviews
Rating 4 - Poor. 9 out of 70 reviews
Rating 2 - Terrible. 9 out of 70 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The room number was missing on the door so we spent ages looking for where we needed to be. The shower took forever to get warm the shower tap was broken and kept falling off. There was no plug hole and the inside of the hole was filthy. The toilet roll holder was hanging off the wall and the roll fell off every time you needed it. The bed was uncomfortable and every time you moved it was unnecessarily loud. People smoking right outside the door so all you could smell was smoke the entrance had a cracked window and down the hall way the far end window had been smashed.
Stayed 1 night in Jun 2025

8/10 Good

jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff where great nothing to much trouble great place to stay for a budget overnight venue
Stayed 1 night in Jun 2025

10/10 Excellent

Stephen, Alpharetta

Liked: Cleanliness, staff & service, property conditions & facilities
Samantha and her staff were all very pleasant and proficient
Stayed 1 night in May 2025

8/10 Good

Shiu Lun

Stayed 1 night in Jun 2025

4/10 Poor

Roshan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Said free parking on Hotel.com but I got charged £6 plus took £20 hold fee which was not explained at all. Booked for two people only one sets of towels and no toilet paper.
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 1 night in Mar 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort

Hotel with potential

The hotel overall was ok, parts look luxurious but some is very basic. Our room was on the main road which was very noisy and being warm we wanted the window open but it wasn’t possible due to the outside noise, although we appreciate the hotel can’t do anything about the road. The restaurant was also closed for refurbishment during our stay. I would say the staff were amazing, very helpful, friendly and welcoming. Hotels.com advertise free parking at the hotel, which changed a while back, so the staff waived the cost for us. I would say the hotel is possibly going through a gradual refurbishment and has potential to be a very lovely hotel.
Stayed 2 nights in May 2025

6/10 Okay

Jamie

Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our stay.

The room was fine. Money has obviously been spent on updating the hotel, maybe a bit more needs to be spent to improve things. For example, the bathroom had been upgraded, new bath, hand basin, shower; but the tiling and grouting had not been finished. Also the bath was very slippery so maybe provide a bath mat. Also, we were only provided with two bath towels, no hand towels or bath mat. As we only stayed one night, it wasn’t a problem but for longer stays, the additional towels would have been needed. That said, it’s always a pleasure to stay in such an historic building.
Stayed 1 night in May 2025

6/10 Okay

Kevin

Comedy of errors, the room we were allocated had not been cleaned so were then given another room, when we tried to unlock the door with a key card it wouldn’t work, so back down to reception, the batteries needed changing. Eventually got the room sorted, so decided to make a drink and this being a deluxe room we thought maybe a biscuit ,at least expected a teaspoon, nevermind. Put the tv on and it was a waste of space kept loosing signal , so sadly I wouldn’t give this more than an average rating.
Stayed 1 night in May 2025

10/10 Excellent

Oliver

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stone town.

A sole cyclist, good check in. Secure parking for my bike. An upgrade on a room. Good facilities, lots of hot water. Clean fluffy towels, comfortable bed. Smart TV, tea coffee, bathroom soap etc. quiet night. Full breakfast, juice, coffee toast, croissant, jam butter and a fried English. Very good. Would return, the building is old, a bit run down, but lots of character.
Stayed 1 night in Apr 2025

10/10 Excellent

Lee

Liked: Amenities
Had a fantastic stay will be staying again
Stayed 1 night in Mar 2025

2/10 Terrible

Henry

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel

Very terrible customer service, room is in terrible state very cold. When i asked for extra radiator took me to get one another day and half
Stayed 4 nights in Mar 2025

6/10 Okay

A

Business traveler

Good value but tired

For the price it was ok, but very tired property and not the cleanest room ive ever stayed in.
Stayed 1 night in Mar 2025

4/10 Poor

Steven

Business traveler
Liked: Room comfort
Disliked: Staff & service

Poor check-in

Poor check-in
Stayed 1 night in Feb 2025

6/10 Okay

Livv

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Ieuan

Liked: Cleanliness, staff & service, property conditions & facilities
Good all round
Stayed 1 night in Feb 2025

10/10 Excellent

Phil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place needs work, but the wonderful staff are committed to bringing it back to its former glory. I can't speak highly enough of the staff.
Stayed 1 night in Feb 2025

6/10 Okay

Muhammad

Business traveler
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff
Stayed 1 night in Jan 2025

6/10 Okay

Kimberley

Traveled with family
Disliked: Property conditions & facilities, room comfort

Would never stay again.

Lights and hair dryer didnt work. Reported to staff, wss told they would look into it and they never did. Bed was uncomfortable, the sofa bed was comfier. The shower tray was dirty, hair in the bath. If you have a young child and use a pram avoid as there is no lift to get upstairs.
Stayed 2 nights in Oct 2024

6/10 Okay

Gillain

Traveled with family
Liked: Cleanliness
Stayed 2 nights in Oct 2024

6/10 Okay

Nick

Traveled with group
Liked: Cleanliness
Ok, here's what was a beautiful Georgian hotel with the front registered as a listed building. No one has done any maintenance work on the front. There are cracks in mortar and one cracked window. There is still what looks like bin liners holding the roof on. And that has been like that for years. Now under another management, they ate least have some beers on tap and lemons behind the bar. which they didn't have a few years ago. I actually went out and bought them some lemons one year. The website says the rooms have been refurbished. Hmmm. I had a broken light switch. A toilet that I had to take apart to fix the flush system. Shower taps I could hardly turn one off or regulate the temperature. In one corridor, a door marked "PRIVATE" had been kicked in and was hanging off its hinges. Some one could at least have shut it and hidden the line store. "Each room is meticulously designed to provide a neat and inviting ambiance." My room was clean and the bed was comfortable. There was a long and interesting menu but none of it available at lunchtime. It's in a great position, right on the High Street but it is slowly falling to bits. It needs a ton of money spending on and I doubt anyone ever will spend that money. It's one thing tidying up the rooms a bit the reputation is becoming a bit of a joke.
Stayed 1 night in Oct 2024