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County Hotel

3.5 star property

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Photo gallery for County Hotel

Twin Room | Free WiFi, bed sheets
Front of property
Property amenity
Bar (on property)
Twin Room | Free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Laundry
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
12-14 Francis Street, Stornoway, Scotland, HS1 2XB
  • Stornoway Lewis Ferry Terminal
    ‪4 min walk‬
  • Lewis Loom Centre
    ‪4 min walk‬
  • Lews Castle
    ‪9 min walk‬
  • Stornoway (SYY)
    ‪7 min drive‬

Room options

View all photos for Single Room

Single Room | Free WiFi, bed sheets

Single Room

  • 120 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Business Single Room, 1 Large Twin Bed

Free WiFi, bed sheets

Business Single Room, 1 Large Twin Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Double Room

Double Room | Free WiFi, bed sheets

Double Room

8.6 out of 10
Excellent
(4 reviews)
  • 139 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Free WiFi, bed sheets

Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 139 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

County Hotel

3.5-star Stornoway hotel with restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour front desk.
County Hotel offers 16 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations and complimentary toiletries. This Stornoway hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. 2 meeting rooms are available. Limited complimentary onsite parking is available on a first-come, first-served basis.

County Hotel is a smoke-free property.

Full breakfasts are available for a surcharge between 8:00 AM and 9:30 AM on weekends.
Indian / European - This restaurant specializes in Indian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Weekend full breakfast available 8:00 AM to 9:30 AM for a fee: GBP 10 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Indian / European

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 10.00 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome

We should mention

This property does not have elevators

Property is also known as

County Hotel Stornoway
County Stornoway
County Hotel Hotel
County Hotel Stornoway
County Hotel Hotel Stornoway

County Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 55 out of 158 reviews
Rating 8 - Good. 58 out of 158 reviews
Rating 6 - Okay. 21 out of 158 reviews
Rating 4 - Poor. 17 out of 158 reviews
Rating 2 - Terrible. 7 out of 158 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Lynn

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in May 2025

8/10 Good

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shower was a bit small.
Stayed 4 nights in May 2025

10/10 Excellent

William James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly clean hotel with staff who are prepared to make your stay a comfortable relaxing experience. Nice stay with comfortable bed, great breakfast.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jill C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming older hotel with updated rooms and bathrooms. The staff are friendly and helpful. The food in the dining room is excellent.
Stayed 4 nights in Sep 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tapadh leibh

The staff couldnt have been more helpful and friendly. The room was clean. I look forward to staying at The County Hotel again.
Stayed 4 nights in Aug 2024

4/10 Poor

Derek

Stayed 2 nights in Jun 2024

10/10 Excellent

Carrie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient walking distance from the train. Only complaint is that the shower was so tiny!!!!
Stayed 3 nights in May 2024

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All areas of the hotel were clean, room was spotless and comfortable. Shower wasn't great by hotel standards but adequate. Staff were all excellent, very friendly and attentive. Breakfast was great and really set us up for the day and evening menu was very varied. We ate there twice, once with 5 people, once with 3 and all had something different. Everyone really enjoyed their choices which ran from European to Indian and Chinese dishes so great consistency of quality across the menu. I would recommend the County Hotel to anyone looking for a relaxed base to explore the beautiful islands of Lewis and Harris.
Stayed 6 nights in May 2024

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities

Glad to Have a Room

The location near the ferry in Stornaway was great. The hotel itself is very dated and in need of renovation. The stairwell smelled STRONGLY of cat urine. Our room didn’t have working heat, and when we asked, we were given a space heater with the warning that “it tends to melt” and to turn it off before leaving the room or when sleeping because they “didn’t want the hotel to burn down.” That said, it was the last room left in town and we were grateful to get it!
Stayed 2 nights in May 2024

10/10 Excellent

Gideon

Liked: Cleanliness, property conditions & facilities, room comfort

Great Little Hotel Dead Center Stornoway

Fantastic host and excellent food. Could not have been more comfortable and was a perfect spot for my basecamp for exploring Harris and Lewis. Loved this place.
Stayed 3 nights in May 2024

10/10 Excellent

hans

Liked: Cleanliness, staff & service
Limited parking
Stayed 4 nights in May 2024

6/10 Okay

Margaret

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff. The rooms are meant to be cleaned every second day but mine wasn't touched in the five nights I was there and I had to ask for another towel, as I'd put my damp towel on the floor as one usually does. What I didn't like was Expedia not the hotel, for Expedia charged me 2/3 of the cost when I booked but didn't pass this on to the owner of the hotel. I can't check my credit card statement until I get back home mid-May, so don't know if I've been double charged!
Stayed 5 nights in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GENERALLTYCLEAN AND COMFORTABLE. ////OUTSIDE WINDOW GLASS WAS A LITTLE DIRTY BUT DID NOT INFLUENCE OTHER FACTORS
Stayed 6 nights in Aug 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

A general air of decay about the place

Very tired/dated hotel. Room was tiny, bed uncomfortable and there was a bad smell in the corridor.
Stayed 2 nights in Sep 2023

10/10 Excellent

Micheline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved the County Hotel. The rooms were clean and very comfortable. The location is perfect for exploring Stornoway which is a small and walkable town. The staff were extremely kind, courteous and helpful - really friendly and full of excellent advice, going the extra mile. Sunday in Stornoway is very special and there is not much open but the hotel continued to provide breakfast and refreshments throughout the day and facilities for having a take away as well as advice where to find one. There were alternative venues for dinner nearby and we were pleased to see the staff get a rest on the all important Lord's Day. Parking is one issue as it is not clear if parking restrictions will be enforced on the street and there is only a small car park. While it is possible to have a car and stay at this hotel, it is probably most convenient for foot passengers.
Stayed 3 nights in Sep 2023

2/10 Terrible

Robert

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not to be recommended I’m afraid

We were very disappointed right from entering the hotel. Furniture was disgraceful all worn and basically done ready for the tip. Would certainly not recommend and the rate per night was outrageous for the state of the hotel. Staff were nice and breakfast was reasonable. Sorry probably one of the worst hotels I have stayed in for £204 per night for 2 night.
Stayed 2 nights in Sep 2023

8/10 Good

SANDY

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was quite nice to us, helping find places to visit. The location worked out well.
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

2/10 Terrible

Craig

Stayed 2 nights in Jul 2023

8/10 Good

Margaret

Stayed 2 nights in Jun 2023

4/10 Poor

Jacqueline

Traveled with family
Disliked: Property conditions & facilities
We actually didn’t end up staying after viewing the room. It was fairly run down and not as expected based on the reviews we had seen. It was clean and the management was friendly and accommodating. We insisted on paying a default penalty as we felt bad about our poor choice. Just not for us. We were able to find alternative accommodation out of the town center that suited us better. It was more expensive.

4/10 Poor

Laura

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Ian

Stayed 1 night in Dec 2022

2/10 Terrible

SHARON

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night booking made for a business trip. Prior to arrival I was contacted by hotel to ask why I hadn't shown up the previous day - I explained my booking was only for 1 night not 2 and had been paid in advance on Hotels.com. Upon arrival I was taken to a single room - my reservation confirmation clearly shows I booked a double room. At check out they also tried to charge me for a 2 night stay. In addition please see images of the hotel room which was really dated and not clean with a massive hole in the wall. Neither I or any of my colleagues will book this hotel again when in Stornoway. AVOID!!!!
Hole in the wall at County Hotel
Bathroom in County Hotel
Stayed 1 night in Oct 2022

8/10 Good

jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, good food. Friendly staff
Stayed 2 nights in Oct 2022