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North West Castle Hotel

3.0 star property

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Photo gallery for North West Castle Hotel

Building design
Banquet hall
Double or Twin Room (Loch View ) | Desk, iron/ironing board, free WiFi, bed sheets
Fireplace
Indoor pool

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
$88
includes taxes & fees
Dec 14 - Dec 15

Explore the area

View in a map
Port Rodie, Stranraer, Scotland, DG9 8EH
  • Place, Stranraer Museum
    ‪6 min walk‬
  • Place, Castle of St John
    ‪7 min walk‬
  • Place, Mull of Galloway Trail - North
    ‪10 min walk‬

Room options

View all photos for Classic Double Room

Classic Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

8.8 out of 10
Excellent
(36 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Classic Twin Room

9.0 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Double Room (Classic)

Desk, iron/ironing board, free WiFi, bed sheets

Family Double Room (Classic)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Family Double Room ( Loch View)

Desk, iron/ironing board, free WiFi, bed sheets

Family Double Room ( Loch View)

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Classic Double or Twin Room, Accessible

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room, Accessible

  • Sleeps 2
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room (Loch View )

Double or Twin Room (Loch View ) | Desk, iron/ironing board, free WiFi, bed sheets

Double or Twin Room (Loch View )

9.0 out of 10
Wonderful
(12 reviews)
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Quadruple Room (Classic)

Family Quadruple Room (Classic) | Desk, iron/ironing board, free WiFi, bed sheets

Family Quadruple Room (Classic)

  • Sleeps 4
  • 4 Twin Beds

View all photos for Family Triple Room (Classic)

Family Triple Room (Classic) | Desk, iron/ironing board, free WiFi, bed sheets

Family Triple Room (Classic)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Family Suite

Desk, iron/ironing board, free WiFi, bed sheets

Family Suite

  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

North West Castle Hotel

3-star Stranraer hotel with indoor pool
This smoke-free hotel features 2 restaurants, an indoor pool, and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a sauna, and a hot tub are onsite.
North West Castle Hotel offers 73 accommodations with complimentary bottled water and bathrobes. Flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Stranraer hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
In addition to an indoor pool, North West Castle Hotel provides a hot tub, a sauna, and a fitness center. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers an arcade/game room, gift shops/newsstands, and a garden. Onsite self parking is complimentary.

North West Castle Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 8 AM and 9:30 AM.
Onsite venue - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 9:30 AM for a fee: GBP 13 per person
  • 2 bars/lounges
  • 2 restaurants

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna

Family friendly

  • Arcade/game room
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 10.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 13.00 per person
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

National rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

Property is also known as

Castle North West
North West Castle
North West Castle Hotel
North West Castle Hotel Stranraer
North West Castle Stranraer
North West Hotel
West Castle
North West Castle Hotel Hotel
North West Castle Hotel Stranraer
North West Castle Hotel Hotel Stranraer

Reviews

North West Castle Hotel Reviews

8.6

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 419 out of 837 reviews
Rating 8 - Good. 276 out of 837 reviews
Rating 6 - Okay. 95 out of 837 reviews
Rating 4 - Poor. 38 out of 837 reviews
Rating 2 - Terrible. 9 out of 837 reviews

Reviews

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good all round service and help, good facilities and location of the hotel.
Stayed 2 nights in Aug 2025

6/10 Okay

Sandra

Traveled with group
Liked: Cleanliness

Feedback

Overall the stay was average. Sitting in the ross suite the chairs were very poor no cushioning. Not enough bar staff on especially as there was a wedding party Rooms need a bit of an upgrade. Never slept very well as room next door were having a party at 12 midnight.wwnt in for hours. Breakfast ,we had full breakfast it was very dry ,maybe adding beans would make it better. Poached eggs were hard asked for runny. Dinner at night was good.
Stayed 1 night in Aug 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable Stay

Very friendly. Room was clean. No bother asking for any additional towels. Hospitality tray replenished. Pool warm .changing facilities at pool area excellent. Games room good. Plenty seating areas.
Ross lounge.
Stayed 3 nights in Aug 2025

8/10 Good

Stephen

Traveled with group
Liked: Cleanliness
Nice staff, basic facilities, great food
Stayed 1 night in Aug 2025

8/10 Good

Jack, Dallas

Liked: Cleanliness, staff & service, amenities
I saw the hotel sign at the road to the complex of buildings but there is no hotel sign at the lobby entrance door … only 2 brass signs that say Rotary Club. So, I passed by the entrance twice and walked all around the buildings looking for an entrance. With service vehicles parked on the grounds, it didn’t look like a hotel but more like a service business. I had to triple check my GPS directions and walk around with my heavy bags before I finally went thru the Rotary Club entrance to ask for help. The lady inside informed me that I was, in fact, at the reception desk and that the Rotary Club only meets there. I said that the hotel should have a sign with its name near the entrance door to help guests find it and she said something like, “we’re usually pretty busy so people seem to find it just fine”. If were the owner, I’d put a nice looking sign at the entrance door. The room was spacious and looked out towards the sea and train station next to it. But, with no air conditioning, the room was stuffy and too warm … and the window had been restricted to allow it to be opened only 2 or 3 inches … and that wasn’t enough to cool the room or exchange it with outside air. I could sleep in that warm stale air so I called the front desk and asked for a fan. Luckily, they brought me a fan and I was able to get to sleep. The breakfast was very good and the staff serving it were excellent!
Stayed 1 night in Aug 2025

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed, great breakfast, great staff, great place.
Stayed 2 nights in Aug 2025

8/10 Good

Justin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

doreen

Liked: Cleanliness, staff & service
Hotel is dated bedrooms are dated however very clean, staff very polite and professional , good location
Stayed 1 night in Aug 2025

8/10 Good

STEPHEN PAUL

Liked: Cleanliness, staff & service, amenities
The hotel needs abit of upgrade
Stayed 3 nights in Aug 2025

10/10 Excellent

yan

Stayed 1 night in Aug 2025

10/10 Excellent

Marsha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a curling rink there. Staff was excellent
Stayed 1 night in Aug 2025

8/10 Good

Rachael

Liked: Cleanliness, property conditions & facilities
The hotel itself is beautiful and spotless. The bedrooms do need some updating but from other posts this is due to happen soon. However even with the need for an update to decor the bedroom itself was wonderful and perfectly suited to our stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing and welcoming

The North West Castle is a lovely, relaxing old style hotel that reminds you what hotels should be like and puts the factory hotels to shame. The building is interesting, in the style of a castle, a little quirky with tons of history. Above all it invites you to relax and enjoy your stay. The staff were great and a special thanks to Helen and Alan the bar manager
Stayed 2 nights in Aug 2025

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the small town Scottish charm. The front desk was very helpful, booking a taxi for us and giving us a tour of the curling rink, as we are Canadian curling fans! The restaurant’s food was amazing! Definitely the most character of all the places we stayed at!
Stayed 1 night in Aug 2025

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Neil

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

6/10 Okay

Jonathan-Charles

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely hotel w/ charm and amenities

We came to Stranraer for just one night, and this hotel was our pick. On arrival, it genuinely looked like a quaint little castle - even more charming than the pictures suggested. Our room exceeded expectations, complete with a lovely view over what I think was the Stranraer port or perhaps the sea. The amenities were far more than we expected: a fun game room, a pool, a gym, plenty to keep you entertained. I actually found myself regretting that we were only staying for one night. The hotel seems to be a hub for special occasions like wedding receptions; during our stay, there was a wedding anniversary being celebrated. While you could hear the festivities from certain areas, it was never loud enough to disturb us in our room. Convenience was another plus, there's a Greggs right next door for a quick coffee and sausage roll in the morning. Parking is plentiful in the hotel, too. For me, the highlight was the bar lounge area. We stayed there until midnight, enjoying great drinks and great service from the friendly bartenders. All in all, this hotel was a delightful find that I would highly recommend if you find yourself in Stranraer!
View from our room
In the bar lounge
In the bar lounge
Stayed 1 night in Aug 2025

6/10 Okay

Elke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

John

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The plumbing waste pipes in our room were choked . You let the w h basin to empty and it Came up into the bath . Leaving a disgusting mess . Was reported and looked at, but still not clear .
Stayed 4 nights in Jul 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice

Great stay here and lovely location , loved it
Stayed 1 night in Jul 2025

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, good restaurant.
Stayed 3 nights in Jul 2025