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Hotel Arok

3.0 star property

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Photo gallery for Hotel Arok

Premium bedding, in-room safe, desk, soundproofing
View from property
Lobby lounge
Front of property - evening/night
Sauna

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Laundry
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
7- 8 Place de la gare, Strasbourg, Bas-Rhin, 67000
  • Train Station Square
    ‪1 min walk‬
  • Strasbourg Christmas Market
    ‪14 min walk‬
  • Strasbourg Cathedral
    ‪15 min walk‬
  • Strasbourg (SXB-Strasbourg Intl.)
    ‪19 min drive‬

Room options

View all photos for Superior Twin Room

Superior Twin Room | Premium bedding, in-room safe, desk, soundproofing

Superior Twin Room

  • 172 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Luxury Twin Room

Premium bedding, in-room safe, desk, soundproofing

Luxury Twin Room

  • 226 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Luxury Double Room

Luxury Double Room | Premium bedding, in-room safe, desk, soundproofing

Luxury Double Room

  • 224 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, in-room safe, desk, soundproofing

Superior Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, desk, soundproofing

Standard Double Room

  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Arok

3-star hotel in Quartier de la Gare
Along with a fitness center, this smoke-free hotel has a bar/lounge and a sauna. WiFi in public areas is free. Other amenities include a coffee shop/cafe, dry cleaning, and a 24-hour front desk.
Hotel Arok offers 58 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include complimentary toiletries and hair dryers. This Strasbourg hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna and a fitness center.
Hotel Arok features a sauna and a fitness center. The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This Strasbourg hotel also offers a library, a terrace, and an arcade/game room.

Hotel Arok is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.

Languages

English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking available (EUR 20 per day); discounts available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 14 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Gym
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • Arcade/game room
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Bathroom emergency pull cord
  • Elevator
  • Front entrance ramp
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 80-inch flat-screen TV

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 18 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.87 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 10 for children
  • Nearby parking fee: EUR 20 per day (656 ft away)
  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
A car is not required for transportation to and from this property

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

HOTEL AROK Strasbourg
HOTEL AROK Hotel
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Hotel HOTEL AROK Strasbourg
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Hotel HOTEL AROK
AROK

Hotel Arok Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1001 reviews
Rating 8 - Good. 264 out of 1001 reviews
Rating 6 - Okay. 34 out of 1001 reviews
Rating 4 - Poor. 14 out of 1001 reviews
Rating 2 - Terrible. 10 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Julian

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible experience
First put me in a room with no shower, a bath tub with an extension shower about four foot long. I am 6 foot 6 inches and 65 years old. Went down and asked for another room. The two young ladies said I was out of luck. After getting the manger involved she changed my room. She was nice. That room the next mourning smelled like sewage backup. The poured something in the shower drain and it only half masked the smell. Could not wait to leave that hotel. I have never given a negative review but this was a total mess of a hotel.
Stayed 3 nights in Dec 2024

8/10 Good

Tony

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay and found the staff to be very friendly and helpful, even though they were very busy (over worked, in my opinion). The lift door was an issue for some, which resulted in it becoming stuck on those floors and then the poor staff had to run up the stairs to get it going again. The only issue we had was the lack of bathroom linens. It is in a great location if you are planning to get on an early train out of town.
Stayed 1 night in Dec 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, friendly staff.
Stayed 1 night in Dec 2024

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a terrific hotel, great location, great staff, great breakfast, had a wonderful stay, i'd highly recommend it.
Stayed 4 nights in Dec 2024

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Very friendly girl from the front desk.
Stayed 1 night in Nov 2024

10/10 Excellent

Gerald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Malgorzata

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a uniquely decorated and we loved it. Great location, very close to the train station, shops, restaurants. Competent and very welcoming staff. We already thinking of going back.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Michael, Suquamish

Liked: Cleanliness, staff & service, property conditions & facilities
Great design and functionality!
Stayed 1 night in Oct 2024

10/10 Excellent

hsuehtsu, Edgewater

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff. Two nights of decent rest really helped our long flight, highly recommended for business or leisure traveling in Strasbourg
Stayed 2 nights in Oct 2024

10/10 Excellent

Steven, Westminster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought that since Hotel Arok is on the Place de la Gare, across from the railway station, it might be noisy. But it wasn’t noisy at all, our room was very quiet. The staff was helpful and the location is excellent. Highly recommended.
Stayed 1 night in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xx
Stayed 1 night in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was right near the train station and tram lines. Which was perfect for traveling around. The also had a great tv selection in your language.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best for the price we paid!
We were in Europe for about a month and we stayed in 8 different hotels in different cities and I could say Arok is the best for the price we paid. The staff were friendly and always willing to help. The room was spacious and clean and has the best location. You can walk to all the tourist attractions and the beautiful central station is right in front if you need train or tram to travel.
Stayed 3 nights in Oct 2024

10/10 Excellent

Hilary

Stayed 2 nights in Sep 2024

10/10 Excellent

David, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base near the station.
This isn't a run of the mill hotel. It has character and style, and everything is done well. Breakfast was excellent and the lobby had some welcome features, such as free coffee. We really enjoyed our stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to the train and easy walk into old town. Staff was very friendly and spoke great English which we appreciated!
Stayed 2 nights in Sep 2024

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superlative stay! How they manage such a comprehensive decorating/marketing scheme as this chapter Arok is beyond me, but it works. Reminds me of a Hard Rock hotel, but it’s a one-off! Great breakfast, highly recommended. Best hotel of our two week stay in France and Italy.
Stayed 4 nights in Sep 2024

6/10 Okay

Heather

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel Arok is great location, friendly staff and amazing breakfast. However, it was quite warm out and there was no air conditioning.
Stayed 3 nights in Sep 2024

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and efficient. Always took care of our requests. And went out of their way to make sure everything was good. The hotel is clean and our room was a nice size and comfortable. (We got the mid size room) Easy walk to Petite France and not too far to walk to the Cathedral. If you don’t want to walk, you can catch a tram at the train station which is right across the street. Also convenient for day trips to Comar, etc. Lovely setting on the plaza. Variety of shops and restaurants nearby.
Stayed 5 nights in Sep 2024

10/10 Excellent

Olblica

Liked: Cleanliness
.
Stayed 4 nights in Sep 2024

8/10 Good

James, Beulah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, location, breakfast, clean, service.
Stayed 4 nights in Sep 2024