4/10 Poor
Nancy
Sep 30, 2025
Liked: Cleanliness
Disliked: Staff & service
Desk staff periodically leaves the reception area and locks it up, so if you've left your keys with them, you're shut out; then they're dismissive if you object. My room had a floor on two levels (down to the bathroom and to the area in front of the door), so I had to be on guard against tripping. Bedside light wouldn't stay on because the plug falls out of the socket. In-room coffee/tea supplies not replenished. There was an electric kettle on the desk, but the nearest electrical outlet was on the other side of the room. Liquid soap container empty. The 5:30 a.m. fire alarm that wasn't shut off for 20 minutes didn't help either (there was no fire). I have no objection to re-using towels, but hotels usually ask your preference rather than just declining to give you new ones. The key to my friend's room next door jammed in the lock and needed staff intervention to get open (twice). Nice bed and duvet, though.
Nancy
Stayed 4 nights in Sep 2025
























