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Strasbourg Vacation Packages

Lovely stay

I stayed in the remodeled area which I would recommend asking for specifically. The room was very nice, the problem was the service and customer experience. At this price point, I would expect a working television. Once it was begrudgingly acknowledged that the t.v. was on lock, calls were made- however, the situation was not resolved over my 2 day, $1500 stay. Everything else was great but when an issue as large as this (I was planning to watch movies all weekend) goes unresolved for 2 days- it kind of gives you a bad vibe. They did give me a $50 discount upon checkout but I would have gladly paid $50 to have the issue resolved and feel respected as a guest. Enjoy the spa, I would think twice about staying there- guest services need work.

Our room, the location, the front desk were all excellent. I highly recommend this hotel!

The staff is PHENOMENAL - wow. And the hotel itself is really really lovely. I’d highly recommend and I travel constantly around the world - your staff is doing everything right!

Clean and comfortable! The staff was very helpful with recommendations for food and places to visit.