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The Windsor Hotel by Hoco Hotels Collection

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Windsor Hotel by Hoco Hotels Collection

Reception
King Suite | Blackout drapes, iron/ironing board, free WiFi, bed sheets
Family Suite, 2 Queen Beds | Blackout drapes, iron/ironing board, free WiFi, bed sheets
Signature Apartment | Private kitchen | Espresso maker, coffee/tea maker, electric kettle
Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast available
  • Bar
    Bar
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
23 Albert St, Stratford, ON, N5A 3K2
  • Stratford City Hall
    2 min walk
  • Avon Theatre
    2 min walk
  • Avon Theater Theatre Albert
    3 min walk
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    49 min drive

Room options

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Family Suite, 2 Queen Beds

  • 480 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Suite

King Suite | Blackout drapes, iron/ironing board, free WiFi, bed sheets

King Suite

  • 410 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Blackout drapes, iron/ironing board, free WiFi, bed sheets

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Free toiletries, hair dryer, towels

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

  • 235 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Non Smoking, Private Bathroom

Room, 1 Queen Bed, Non Smoking, Private Bathroom | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • 160 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Free toiletries, hair dryer, towels

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

  • 260 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Mini Suite

Mini Suite | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Mini Suite

  • 275 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Apartment

Signature Apartment | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Signature Apartment

  • 900 sq ft
  • Sleeps 6
  • 3 Double Beds

Similar properties

Exterior

Quality Inn & Conference Centre Festival

Pool
Pet friendly
Parking included
Free WiFi
3.5 out of 5, Good, (562)
The price is $97
per night
$114 total
includes taxes & fees
Dec 7 - Dec 8
Quality Inn & Conference Centre Festival

About this property

The Windsor Hotel by Hoco Hotels Collection

Stratford hotel steps from Stratford City Hall
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include concierge services and a 24-hour front desk.
The Windsor Hotel by Hoco Hotels Collection offers 34 air-conditioned accommodations with espresso makers and complimentary bottled water. Televisions come with digital channels and Netflix.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Stratford hotel also offers concierge services and an elevator. Onsite parking is available (surcharge).

The Windsor Hotel by Hoco Hotels Collection is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
The Windsor Hotel by Hoco Hotels Collection has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (CAD 20 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: CAD 20 for adults and CAD 20 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival
Reception is closed Sundays in the winter.

Access methods

Access code, staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 50.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately CAD 20 for adults and CAD 20 for children
  • Uncovered self parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50
  • Rollaway bed fee: CAD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

The Windsor Hotel by Hoco Hotels Collection Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 91 out of 208 reviews" "
Rating 8 - Good. 64 out of 208 reviews" "
Rating 6 - Okay. 30 out of 208 reviews" "
Rating 4 - Poor. 21 out of 208 reviews" "
Rating 2 - Terrible. 2 out of 208 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent for walking everywhere. Room was quiet and adequate size. All of the soap dispensers was poor and made it hard to get soap out. Front desk was friendly and accommodating.
Stayed 4 nights in Aug 2024

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here, but a good hotel has coffee in the morning. An Expresso machine does not fit the bill. A coffee machine in the room would be ok, but even better would be hot coffee in the lobby.
Stayed 1 night in Aug 2024

10/10 Excellent

Richard, Courtenay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 2 nights in early August. The hotel is in the process of renovations but not to worry - they do that during the winter months. You can walk to all the Stratford theatres & downtown, thus easy access to restaurants. Our room was clean, as was the hotel hallways & public areas. If their parking lot is full there is a public paid parking lot across the street Next time in Stratford, I know where to stay!
Stayed 2 nights in Jul 2024

8/10 Good

Mary Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely renovated older property in a great location!
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant accommodations.
Our room was very clean which is very important to us. The bed was very comfortable and the air conditioning worked well. We had as promised, a boxed breakfast at our door at 8:00am. The staff were very helpful, and friendly, which is also very important to us. Abhavinh was dressed professionally and was very helpful to us this morning.
Stayed 1 night in Aug 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Staff was very friendly. Room was clean. Location was excellent.
Stayed 2 nights in Aug 2024

4/10 Poor

Joan

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
I requested an accessible room and was told this could be accommodated. Through there was an elevator to the 2nd floor, the room was entirely inaccessible, ie., the bathroom could not be reached using a walker; the room was too small for a walker anyway; the shower was not accessible; and there were no safety bars in the bathroom to aid in one getting up from the toilet. In addition to these hazards, water could not be drained from the bathroom sink. We were told that a plumber would come that afternoon. They apparently did come, however, by our 2nd night the water continued to back up and the pipes started to leak quite badly. Thankfully a plumber came to our room at 8:30 pm. The problems were temporarily solved but our evening was disrupted. All this being said, the hotel staff were gracious and friendly.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tracy

Stayed 1 night in Aug 2024

8/10 Good

Irene

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were messaged prior to arriving to let us know how to make our check-in easier. When we arrive, there were birthday surprises in the room for my daughter, including chocolate cake! Staff extremely friendly and helpful and even carried our luggage to the room. Check out we were surprised to find a take out breakfast delivered to our door. The bed was very comfortable, everything was very clean, and we would highly recommend to anyone!
Stayed 1 night in Jul 2024

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we booked had three bedrooms, which were very clean and spacious. The open space living and dining room was huge and the kitchen was well equipped. The staff was very friendly and helpful. We would definitely stay there again on our next visit to Stratford. Diana M.
Stayed 1 night in Jul 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service
Stayed 2 nights in Jul 2024

8/10 Good

Egidio

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Jul 2024

4/10 Poor

Janusz

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good reception, very nice and accommodating staff. Expensive but not delivering what was advertised. Room like in the cheap motel. Not worth the money paid.
Stayed 1 night in Jul 2024

8/10 Good

Shawn, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Kyle, Windsor

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is central to so much in town. It’s been through some big renovations and it shows, the room we stayed in was spacious and comfortable. However, the only fault I encountered was the lack of ventilation makes the room muggy when showering.
Stayed 1 night in Jul 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice in all regards. Great location near theaters and restaurants.
Stayed 6 nights in Jul 2024

8/10 Good

Hedieh

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good . Thank you
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
So disappointed
The service was really nice but our room smelled so moldy and was so damp. The AC didn't help even though we ran out the whole time. Our clothes were damp as we packed up. Our bathroom looked nothing like the pictures online but was small like an airplane bathroom with a rust stained tub. There was nowhere to even set down toiletries, it was that small. Because of the dampness, the door to the washroom didn't fully shut. The walls are paper thin and you hear everyone around you. The doors all slam. We were so looking forward to this night away but I'm afraid it didn't live up to what we hoped. It was not worth the pricetag.
Stayed 1 night in Jul 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very historic, clean, well renovated property. Staff were excellent and went beyond.
Stayed 2 nights in Jul 2024

10/10 Excellent

Vijiti

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Clean and renovated rooms but still has all the historic charm. Great location close to all shops, restaurants and river.
Stayed 2 nights in Jul 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in staff were polite and helpful.
Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and room.
Stayed 1 night in Jul 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a nice weekend in Stratford. The Windsor hotel is a nice place to stay. Staff is friendly and helpful. The corner room was nice and bright. The bed was ok. Bathroom was small but functional, not a lot of storage space. The stocked mini fridge was a nice touch. Very close to restaurants and shops. Also an easy 15 minute walk to the Festival theater. Overall we were happy with our experience here.
Stayed 3 nights in Jul 2024