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The Windsor Hotel by Hoco Hotels Collection

2.5 star property

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Photo gallery for The Windsor Hotel by Hoco Hotels Collection

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi
Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi
Building design
King Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk
$109
includes taxes & fees
Dec 26 - Dec 27

Explore the area

View in a map
23 Albert St, Stratford, ON, N5A 3K2
  • Place, Avon Theatre
    ‪2 min walk‬
  • Place, Stratford City Hall
    ‪3 min walk‬
  • Place, Avon River
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪51 min drive‬

Room options

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

8.0 out of 10
Very good
(9 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

7.8 out of 10
Good
(11 reviews)
  • 260 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(8 reviews)
  • 235 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite

King Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

King Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 410 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Family Suite, 2 Queen Beds

8.8 out of 10
Excellent
(6 reviews)
  • 480 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Apartment

Signature Apartment | Living area | 40-inch TV with digital channels, Netflix, Hulu

Signature Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking, Private Bathroom

Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(9 reviews)
  • 160 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

8.0 out of 10
Very good
(1 review)
  • 325 sq ft
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

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About this property

The Windsor Hotel by Hoco Hotels Collection

Stratford hotel steps from Stratford City Hall
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include concierge services and a 24-hour front desk.
The Windsor Hotel by Hoco Hotels Collection offers 34 air-conditioned accommodations with espresso makers and complimentary bottled water. Each accommodation is individually decorated. Televisions come with digital channels and Netflix.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Stratford hotel also offers concierge services and an elevator. Onsite parking is available (surcharge).

The Windsor Hotel by Hoco Hotels Collection is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
The Windsor Hotel by Hoco Hotels Collection has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (CAD 20 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: CAD 20 for adults and CAD 20 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Reception is closed Sundays in the winter.

Access methods

Access code, staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately CAD 20 for adults and CAD 20 for children
  • Uncovered self parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

Reviews

The Windsor Hotel by Hoco Hotels Collection Reviews

7.8

Good

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 128 out of 361 reviews
Rating 8 - Good. 114 out of 361 reviews
Rating 6 - Okay. 62 out of 361 reviews
Rating 4 - Poor. 45 out of 361 reviews
Rating 2 - Terrible. 12 out of 361 reviews

Reviews

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely. Furniture in foyer was modern. Staff were great. Beds were comfy but difficult to climb onto. The only criticism is that there was very little space to manouver around the room.
Stayed 2 nights in Aug 2025

6/10 Okay

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff helpful. Room was OK. Great location - easy access to plays, downtown shops and restaurants. Came by train, so i do not know about parking. The room is clean, amenities ok. Bed comfortable. No room safe. Floor above is very creaky, so best hope that the people above have a soft walk
Stayed 2 nights in Aug 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a good place to stay

The location was perfect. The hotel was nice, but to get to our room we had to take an elevator part way to our room and then a door and stairs to get to the room. That meant leaving our luggage dolly at the top of the stairs and carrying our luggage down the stairs and into our room. Also, our door was nearly impossible to open and close during the whole stay. We will stay there again but hopefully ask for a better room.
Stayed 2 nights in Aug 2025

6/10 Okay

Bert

Liked: Cleanliness, property conditions & facilities, room comfort
Parking was an issue. Room was clean and looks to be newly renovated. But it was on the smaller side for a suite. The downtown location was nice but haveing No Parking was a real inconvenience. The location lacked amenities...no pool,no restaurant...the stay was automated...all done via email so we had no interaction with staff. The emails were timely and clear but the lack of staff interaction made it feel cold and unwelcomeing. In the end is was a small clean room in an older downtown building but marketed like a boutique hotel. It lacked the polish, service and warmth of a true boutique hotel experience. A small clean room should be the minimum expectation for any place...it is all the other details that make the stay special and unfortunately this place missed the mark.
Stayed 2 nights in Aug 2025

8/10 Good

Ruta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was quite small and had a tiny shower. The location was GREAT ! We walked to dinner and breakfasf, as well as the Avon Theatre. The price was quite high, given the size of the room. The lobby area was not welcomimg next to a room full of haphazard chairs, altho these was a nice seating area for our friend to wait. Parking was good - for a fee (right next to the bldg), and the receptionist helped us with a luggage cart.
Stayed 1 night in Aug 2025

8/10 Good

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Service

Service was great. Very clean, comfortable, central.
Stayed 1 night in Aug 2025

4/10 Poor

Laura

Traveled with group
Great location but big disappointment in service, cleanliness and amenities. For the high cost, this was a low quality hotel.
Stayed 3 nights in Aug 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
My room was very clean and comfortable. There aren’t any food options available at the hotel at present, though I believe renovations are ongoing. Luckily there are many restaurants within blocks of this centrally located hotel.The staff was very helpful and friendly.
Stayed 5 nights in Jul 2025

6/10 Okay

Regina

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Marissa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed at the old wing and the rooms were tiny esp the bathroom. Service and staff were excellent. I would suggest that you renovate and combine two rooms together to make for a better sized-room and bathroom. I prefer to pay more for a better room esp on vacation. We checked out a day early because of the room. The hotel was fully booked so could not switch rooms.
Stayed 3 nights in Aug 2025

6/10 Okay

Ann

Stayed 4 nights in Aug 2025

4/10 Poor

Steve

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good but hotel under renovation so no dinner or breakfast options available. Some guests received a breakfast box but when we enquired the staff indicated it would not be available for us. The hotel has very limited parking & when we tried to book a spot we were told none were available. We had to park 8 minutes away. None of this was disclosed when we booked. The bathroom was extremely small & hadn’t been cleaned & the shower had rust stains & hair upon arrival. Service at the front desk was poor.
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No
Stayed 3 nights in Aug 2025

2/10 Terrible

Lila

Disliked: Property conditions & facilities
Told that pullout bed was made, came back late bed not made and had to call for bedding at 11pm! Had to ask for enough towels - 3 people booked , towels for2 No breakfast or food options available- over $500 per night!
Stayed 1 night in Aug 2025

4/10 Poor

Joseph

Traveled with partner
Disliked: Amenities, property conditions & facilities
People were very professional. Hotel not up to what was expected. No food options and very small rooms
Stayed 1 night in Aug 2025

10/10 Excellent

Lorianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and helpful staff. Jr. suite are on the smaller side but cozy and just perfect for our family. Right in the town and close to the theatre!
Stayed 2 nights in Jul 2025

10/10 Excellent

Jon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is unbeatable! Staff is extremely helpful. Rooms are very comfortable.
Stayed 1 night in Aug 2025

6/10 Okay

Carol

Liked: Cleanliness
The beds were comfortable. No food options.
Stayed 2 nights in Jul 2025

10/10 Excellent

Aida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very central. Close proximity to the theatre, restaurants and shopping. Staff were very helpful and our room was clean and comfortable night sleep.
Stayed 3 nights in Jul 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
The apartment room was large enough for our group. The location couldn't be better.
Stayed 2 nights in Aug 2025

8/10 Good

Karin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very cute and super convenient to all theatres and downtown. Very walkable location.
Stayed 2 nights in Aug 2025

10/10 Excellent

Dinah

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was nice. However, the washroom was too small and could use a refresh.
Stayed 1 night in Aug 2025

10/10 Excellent

jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Comfortable bed. Clean room with lots of outlets, coffee maker. Quiet. Easy ch CK in. Attentive staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in with extended family and friends with room to play cards - have a meal - and in general a glass on wine and talk !
Stayed 1 night in Jul 2025