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The Windsor Hotel by Hoco Hotels Collection

2.5 star property

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Photo gallery for The Windsor Hotel by Hoco Hotels Collection

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi
Reception
King Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi
Building design
Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Parking available
  • Bar
$90
includes taxes & fees
Jan 8 - Jan 9

Explore the area

View in a map
23 Albert St, Stratford, ON, N5A 3K2
  • Place, Avon Theatre
    ‪2 min walk‬
  • Place, Avon River
    ‪3 min walk‬
  • Place, Stratford City Hall
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪51 min drive‬

Room options

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

8.0 out of 10
Very good
(9 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

7.8 out of 10
Good
(11 reviews)
  • 260 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(8 reviews)
  • 235 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite

King Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

King Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 410 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Family Suite, 2 Queen Beds

8.8 out of 10
Excellent
(6 reviews)
  • 480 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Apartment

Signature Apartment | Living area | 40-inch TV with digital channels, Netflix, Hulu

Signature Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 160 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

8.0 out of 10
Very good
(1 review)
  • 325 sq ft
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

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  • Air conditioning
  • Parking available
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4.3 out of 5, Excellent, 427 reviews
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About this property

The Windsor Hotel by Hoco Hotels Collection

Stratford hotel steps from Stratford City Hall
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include concierge services and a 24-hour front desk.
The Windsor Hotel by Hoco Hotels Collection offers 34 air-conditioned accommodations with espresso makers and complimentary bottled water. Each accommodation is individually decorated. Televisions come with digital channels and Netflix.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This Stratford hotel also offers concierge services and an elevator. Onsite parking is available (surcharge).

The Windsor Hotel by Hoco Hotels Collection is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
The Windsor Hotel by Hoco Hotels Collection has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (CAD 20 per night; includes in/out privileges)
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: CAD 20 for adults and CAD 20 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Reception is closed Sundays in the winter.

Renovations and closures

The following facilities or services will be unavailable from December 11 2025 to April 30 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)
The property will be renovating from December 11 2025 to February 28 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Access code, staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately CAD 20 for adults and CAD 20 for children
  • Uncovered self parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

The Windsor Hotel by Hoco Hotels Collection Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 132 out of 375 reviews
Rating 8 - Good. 115 out of 375 reviews
Rating 6 - Okay. 68 out of 375 reviews
Rating 4 - Poor. 47 out of 375 reviews
Rating 2 - Terrible. 13 out of 375 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is lovely. Quiet. Like a British hotel. There is no breakfast provided but many restaurants nearby.
Stayed 1 night in Oct 2025

6/10 Okay

Sheryl

Traveled with group
Liked: Cleanliness, staff & service
This hotel is a fantastic for Avon theatre and shopping restaurants. Free parking at Copper Lot a 5 min walk but free which is unheard of these days! Only negative was the ice machine was broken which was not the end of the world but pretty standard at a hotel and would have been nice for the stay. The mattress had a bit of a “hill” from wear. So not super comfortable but I slept. Overall I would go back again hoping Reno’s will be completed next year and also to have those suggestions in order. It is a nice overall hotel especially for location.
Stayed 1 night in Oct 2025

2/10 Terrible

Will

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The tub in the shower kept filing up and the water pressure was full blast. I asked about getting this fixed and told It but it didn’t happen. They also had a sign saying they were remodeling still even after two years ago when this happened. I’m not staying here ever again
Stayed 2 nights in Oct 2025

4/10 Poor

Sandra

Disliked: Cleanliness, staff & service, room comfort
No breakfast, ac very old and loud, hair on the washroom , very dirty underneath the bed.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ken

Was a little disappointed when arrived the nice lady made our stay very enjoyable. She up dated us to are bigger room older Hotel Hotel very clean and service was great.
Stayed 2 nights in Sep 2025

4/10 Poor

Jean

Stayed 1 night in Sep 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice easy walkable lication
Stayed 1 night in Sep 2025

4/10 Poor

Darcy

Hotel was not high end. Very poor value for the cost. Also hotel lobby was under renovation so no additional services available. e.g., breakfast
Stayed 1 night in Sep 2025

6/10 Okay

Robert, Williamsville

Traveled with family
Liked: Staff & service
Buy the parking pass that the hotel offers. It is worth the price, and you can come and go as you like. The hotel is located in the center of town, and you can walk to all of the best restaurants and the Stratford Festival theatres from there. The hotel also has an excellent elevator (a big plus in an older building). The downsides are the shower can go from a comfortable temperature to scalding in 3 seconds (act fast - this happened more than once to me), the rooms were in need of modernization, and the laminate floors needed a good cleaning.
Stayed 2 nights in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Near Avon Theater

Friendly hotel a very short walk from Avon Theater in Stratford. A comfortable place to stay while enjoying Stratford plays.
Stayed 1 night in Sep 2025

4/10 Poor

Stuart

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Pro: The central location is excellent, easy walking distance to the Avon theater, downtown restaurants and shopping. The staff was as accommodating as it could be, given the limitations of the facility. Con: The room and en suite bathroom are small and cramped. Our room had to be accessed by half a flight of stairs. We bought air freshener to combat the musty odors in the room and bathroom. We loaned the air freshener to friends who were in the room next door who were having the same experience.Compared to the Arden Park Hotel or The Parlor, The Windsor Hotel has a long way to go before it can be equal to them. Given the state of the facility the room charges were grotesquely overpriced. Overall not a good experience.
Stayed 2 nights in Sep 2025

6/10 Okay

John-Paul

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Steve

Traveled with family
Disliked: Amenities
This hotel is in an excellent location. It is within walking distance of great dining and shopping as well as the theatres. It is clean and the decor is nice. The parking was very difficult to get into and out of. The wi-fi was sketchy at best, and non-existent the rest of the time. The bathroom had a sink with 2 separate taps that meant you had to fill the sink to wash your hands as the hot water was too hot to use without mixing with cold. There was absolutely no counterspace in the bathroom and it was very small. If you are a larger person, the toilet would be difficult to access.
Stayed 2 nights in Sep 2025

6/10 Okay

Maxwell

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

4/10 Poor

Bruce

Traveled with partner
Disliked: Amenities, property conditions & facilities
After we had booked the room, we were informed we had to book our parking separately. We immediately contacted the hotel and found no parking was available. The hotel offered that we could park at a place over a quarter mile away. The alternate parking proved to be an issue as the hotel does not have an area for unloading luggage from automobiles near the entrance and the long walk back from the alternate parking proved “unpleasant” on a hot and humid day.
Stayed 1 night in Sep 2025

8/10 Good

Myrna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Kanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room was clean. We were offered breakfast in the description of the room, but none was available. Even simple continental breakfast would be acceptable. We recommend grab bars for the showers for all guests, young or old!
Stayed 2 nights in Sep 2025

6/10 Okay

Andrew

Traveled with family
Liked: Staff & service
Location was good for dinner and theatre. Paid parking was close. Hotel is under renovation. Key code wouldn’t lock room door on the 2nd day.
Stayed 1 night in Aug 2025

8/10 Good

Carole

Stayed 1 night in Sep 2025

4/10 Poor

Loraine

Disliked: Property conditions & facilities
Great location but definitely needs updating. Rooms are very small & uncomfortable, especially the bathroom. Musty & unpleasant smell in room & hallway. However, staff were pleasant & helpful.
Stayed 2 nights in Sep 2025

6/10 Okay

Julia

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Pleasant staff. Clean room and comfy bed. Excellent location close to amenities.
Stayed 1 night in Sep 2025

6/10 Okay

Robin

Disliked: Staff & service, property conditions & facilities
Lipstick on a pig; this place has huge potential, great location, but the details are missing. They took and old hotel and slapped some
Stayed 2 nights in Sep 2025

10/10 Excellent

Rojhin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a terrific time staying here on my first trip to Stratford. The knowledgably, kind, and approachable staff were always open to help and chat about their lovely town. Really love the classic features of the building as well. Close to all the theaters by foot. Only thing was that the walls of the older units were pretty thin so if someone opened the conjoining doors between hallways it sounded like your door was being opened as well as hearing a lot of chatter. light sleepers-bring ear plugs. Thank you for the otherwise wonderful stay!
Stayed 3 nights in Sep 2025