The room was dirty when we walked in, the bed sheet was inside out, we asked for room service next morning, the front desk said the cleaning people wouldn’t be in until 9am, 4:45pm the room was still dirty and when I went to the front desk asked again, I was told the cleaning people were left for the day. The doors between 2 rooms were terrible, we could hear everything going on next door. The person next to us had TV on ALL night until 5:30am. We called the front desk to tell them to shut off, he told us to give him 5 minutes. 20 minutes later we called again, nothing happened still. Next day we went to the front desk again to ask for cleaning the room, the same person who told us if we need room service just to let the front desk know that asked me if I told the cleaning people, is my job to inform people to clean the hotel room that we paid for now? And finally they cleaned the rooms but forgot to give any washcloth. Had to go to front desk to ask for it. We stayed for 3 nights, 2 nights no sleep at all. I ask myself why am I paying for hotel rooms if I could not sleep at all? When we checked out, they couldn’t even give me a receipt. We came to MA for national tournament every year, first time stayed in this hotel and it was the worse experience ever. I really shouldn’t pay for that!