2/10 Terrible
Nicholas, East Ryde
Traveled with partner
May 26, 2026
Liked: Cleanliness
Disliked: Staff & service
First the positives - the hotel is well located, the couple looking after us for breakfast were very nice and helpful and the breakfast though a bit limited was more than adequate.
And the negatives - We booked through Expedia (who for our other 27 bookings on this trip have been excellent) and specifically selected a 12 sqm Basic Double Room. We arrived and checked in electronically to find our room was what appeared to be an 8 sqm single room with a very small double bed squashed into a very small space. They have repeatedly advised us that this is the room we paid for and have refused to apologise though at the same time offered a 25% refund. They have also insisted that they do not have an 8 sqm room at their hotel even though it is clearly listed and described with photos on their own website.
They did message us on the second night offering to relocate us in a bigger room but this message was sent after we went to bed and did not see until the following morning when we were checking out.
They tried to justify by describing their hotel as "budget" hostel type accommodation but at about 80,000 ISK for the 2 nights, it is certainly not budget priced.
Be very careful if you decide to book this hotel, a quick check by us whilst we were there revealed we could have selected a much better standard of accommodation at a much lower price.
Nicholas
Stayed 2 nights in May 2026
