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The Swan Hotel

4.0 star property

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Grand Double Room | In-room safe, individually furnished, desk, iron/ironing board
Interior
Front of property - evening/night
Front of property - evening/night
Grand Suite, 1 Bedroom | Living area | Flat-screen TV

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Bar
  • Laundry
  • Pet friendly

Explore the area

Map
High Street 1, Lavenham, Sudbury, England, CO10 9QA
  • Little Hall Lavenham
    ‪4 min walk‬
  • Church of Saint Peter and Saint Paul
    ‪9 min walk‬
  • Kentwell Hall
    ‪13 min drive‬
  • London (STN-Stansted)
    ‪69 min drive‬

Room options

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | In-room safe, individually furnished, desk, iron/ironing board

Superior Double or Twin Room

  • 197 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | In-room safe, individually furnished, desk, iron/ironing board

Deluxe Double or Twin Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Design Double or Twin Room

Design Double or Twin Room | In-room safe, individually furnished, desk, iron/ironing board

Design Double or Twin Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Traditional Double Room

Traditional Double Room | In-room safe, individually furnished, desk, iron/ironing board

Traditional Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually furnished, desk, iron/ironing board

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Exclusive Double Room

Exclusive Double Room | In-room safe, individually furnished, desk, iron/ironing board

Exclusive Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Double or Twin Room

In-room safe, individually furnished, desk, iron/ironing board

Premium Double or Twin Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite

In-room safe, individually furnished, desk, iron/ironing board

Suite

  • Sleeps 2
  • 1 King Bed

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Interior

The Mill Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
4.0 out of 5, Very Good, (522)
The price is $125
per night
$150 total
includes taxes & fees
Apr 19 - Apr 20
The Mill Hotel

About this property

The Swan Hotel

4-star Sudbury hotel with bar/lounge
2 restaurants, a full-service spa, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, coffee/tea in a common area, and massage/treatment rooms.
The Swan Hotel offers 45 accommodations with safes and complimentary bottled water. These individually furnished accommodations include desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathrobes and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The Swan Hotel features a full-service spa and a sauna. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers spa services, a terrace, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

The Swan Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
The Gallery Restaurant - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Reservations are required.
The Brasserie - This brasserie specializes in British cuisine and serves lunch and dinner. Reservations are required. Open select days.
Airman's Bar - Onsite bar. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 19 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Airman's Bar
  • The Brasserie
  • The Gallery Restaurant

Things to do

  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 19 per person
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Swan Hotel Sudbury
Swan Hotel Sudbury
Hotel The Swan Hotel Sudbury
Sudbury The Swan Hotel Hotel
The Swan Hotel Sudbury
Swan Sudbury
Swan Hotel
Swan
Hotel The Swan Hotel
The Swan Hotel Hotel
The Swan Hotel Sudbury
The Swan Hotel Hotel Sudbury

The Swan Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 292 out of 413 reviews
Rating 8 - Good. 92 out of 413 reviews
Rating 6 - Okay. 19 out of 413 reviews
Rating 4 - Poor. 9 out of 413 reviews
Rating 2 - Terrible. 1 out of 413 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laverne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly & efficient staff old world charm easy access for my disabled husband attractive building wonderful food right in centre of village which had interesting buildings and shops ...would definitely recommend The Swan and would stay there again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Steve, Ashbourne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location brilliant staff the best place to stay
Stayed 1 night in Nov 2024

8/10 Good

Jennie

Stayed 1 night in Nov 2024

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The hotel rooms were fine - comfortable and clean. However, we didn’t like the mass of pigeon mess and dead pigeons on the roof areas which were visible from the upstairs corridor windows. I did write to the hotel about this issue before posting a review but had no response so have to conclude that they don’t care!
Stayed 1 night in Aug 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Oct 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely couple of days
The Swan Hotel is a unique venue in a historic village which is like stepping back to Tudor times. Our large room had recently been refurbished and was lovely with a large super comfy bed. Personally I’d have preferred a walk in shower to one over the bath. Nice to have a safe in the room but positioning on the wardrobe floor wasn’t very practical.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Yannick

Liked: Amenities
Poky room. No shower curtain
Stayed 2 nights in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay for a very long while
Excellent all round. Staff in particular from reception thru bar stay and restaurant an breakfast were dust class no complaints
Stayed 1 night in Aug 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer weekend visit.
Felt very welcoming and comfortable. Best breakfasts on our holiday. Staff were always friendly and helpful. Lovely historic hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Clare

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and surroundings. Great staff and food as well; we will definitely be coming again and for a longer stay:)
Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Dave

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of Suffolk
Amazing couple of days in an amazing hotel Full of character and history, rooms were clean & very comfortable, tea/coffee facilities & local fresh bottled water, Bar was perfect for beers or afternoon cocktails, which we did enjoy, Friendly bar staff, Ron & Dave were full of local info & stories of the Swan & Levanham, & mixed lovely cocktales between tales of the town. We ate @ the Gallery restaurant,, all our meals were exceptional, breakfast menu was plentiful and perfectly cooked, evening menu was some of the best food any of us had tasted, really enjoyable couple of evenings, we had frienda from Portland Oregan with us, they had a great time & enjoyed the relaxation & professionalism of the whole experience,, Thank you to all involved, Special thanks go to our server, Jemima, a lovely friendly young lady, helped us through the menu !! Cheers,, we all can thoroughly recommend The Swan to anyone travelling in our lovely country,, 😍
Stayed 2 nights in Aug 2024

8/10 Good

janet

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
BITTER SWEET!
Hotel excellent! Restaurant excellent! Staff & service outstanding! BUT the room we were expecting described as a Suffolk room according to the website! i.e a double room slightly larger than the Lavenham double room and is lighter and more airy could not have been further from the truth. The room allocated was a small dark room with two small ceiling height windows facing out onto a noisy main road. As the room was dark the electric lights needed to be kept switched on most of the time. The room was also very hot and stuffy requiring the electric fan (Provided by the hotel) to be kept in use most of the time, especially during the night! The bathroom which measured approximately 6' x6' ( No windows) housed a shower, wash basin and toilet! Located in the ceiling was an electric fan which unfortunately did not work so very unpleasant and humid when taking a shower etc. Please note: the room had excellent facilities ,toiletries dressing gowns TV Coffee/tea facilities etc. On making enquiries at the hotel reception! reference the room type? they advised that the room had been upgraded from a Lavenham to a Suffolk only 4 days before our arrival. As the room was pre-booked back in June 2024 for 2 nights the room was not as expected or good value for money.
Lavenham room on website
description of bedroom as per website described as Suffolk room
Stayed 2 nights in Aug 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay and excellent food
Lovely friendly hotel in beautiful village location. Excellent breakfast and dinner. We’ll be back soon
Stayed 2 nights in Jun 2024

10/10 Excellent

Gail, South Luffenham

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovelly historic hotel in an historic village, compfortable and welcoming with a lovelly breakfast. Many of the rooms are unique due to their age
Stayed 1 night in Aug 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars for Comfort
The Swan hotel is the perfect little get away for that homey type of feeling. Everything was of the best quality and comfort across the board was clearly on top of their list. All staff were eager to help and very welcoming. Our room was their standard but felt more like a junior suite. The food was delicious. The spa was perfect. 5 stars from me across the board.
Stayed 1 night in Jul 2024

8/10 Good

Susan

Traveled with partner
Liked: Amenities
We were a bit disappointed with the bar/outside service. We are sure the revenue of the hotel would improve if a member of a member of staff came out to the outside areas/bar to see if you would like anything else rather than you having to go inside and stand at the bar - often unmanned- for another order. See how the Greyhound organise themselves with customer service
Stayed 2 nights in Jul 2024

10/10 Excellent

Pauline

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
A beautiful historic hotel
We have stayed at the Swan before and it is beautiful . This historic hotel is very well maintained and atmospheric. The staff are lovely and very friendly and the food in the restaurant is delicious and very well presented. Our room (no. 6) was spacious and very comfortable, although the bathroom was a bit challenging . We will definitely be back to Kavengam and the Swan .
Stayed 2 nights in Jul 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Swan - One to visit
Brilliant place with many wonderful places to visit
Stayed 2 nights in Jun 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Wonderful hotel, such a beautiful old building. Food was delicious, we ate in the brasserie and had breakfast each morning in the gallery restaurant. The staff were spot on, very helpful and attentive. Lavenham itself is a very picturesque village, you feel you have been transported back to another era. Would definitely stay again.
Stayed 2 nights in May 2024

6/10 Okay

Robert

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Disappointing stay
The staff were execellent .The room very cosy for these price. The dinner in the dining room lacked atmosphere. My husband requested a rare as can be burger but was delivered dried and well over cooked . The downstairs lounge had moths flying around and we believe there must be a clothes moth infestation. The quality of the place has deteriorated since our last stay .
Stayed 1 night in May 2024