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The jacuzzi was empty , we had to wait more than 4 hrs. to warm up the water.😑

Muy poca comida, y el horario de la piscina es hasta las 9 am muy tarde

The waiter in the restaurant on the 7th floor was very friendly and nice.

Excellent stay! Highly recommend this resort—it is a botanical garden, very lush, with many flowers & birds—and indoors, amazing hotel decor—it’s gorgeous and unique with flowers and artwork everywhere. The pictures do not do it justice—you have to experience being there. It sits on the banks of Lake Atitlán with a beautiful view of the three giants—3 beautiful volcanos. All rooms face the lake & the view is mesmerizing. Great pool & zero edge jacuzzi. Great restaurant—good food & amazing staff throughout the property! We were able to book a private water taxi through the hotel and spent one day touring the small villages around the lake. Pick-up and drop off at the hotel’s private dock was so convenient. Amazing Sunday brunch! This place has it all! Can’t say enough about this gorgeous property & cannot wait to come back! Truly a gem.