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Tru by Hilton Sumter

2.5 star property

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Lobby
Snack bar
Lobby
Lobby
Room, 1 King Bed, Accessible, Bathtub | In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Gym
  • Pet friendly
  • Laundry
  • Housekeeping
$119
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
2607 Broad Street, Sumter, SC, 29150
  • Sumter Mall
    ‪3 min drive‬
  • Swan Lake Iris Gardens
    ‪8 min drive‬
  • Shaw Air Force Base
    ‪13 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Room, 1 King Bed, Accessible, Bathtub | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(2 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Roll-In Shower)

9.4 out of 10
Exceptional
(3 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(17 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 1 King Bed

8.8 out of 10
Excellent
(24 reviews)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Room, 2 Queen Beds

8.8 out of 10
Excellent
(27 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Hyatt Place Sumter / Downtown

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 849 reviews
Hyatt Place Sumter / Downtown

About this property

Tru by Hilton Sumter

Sumter hotel with indoor pool
Along with an indoor pool, this hotel has a fitness center and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite.
Tru by Hilton Sumter offers 92 accommodations with safes and coffee/tea makers. 55-inch LCD televisions come with premium cable channels.

This Sumter hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Tru by Hilton Sumter features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This hotel offers access to a business center. This Sumter hotel also offers coffee/tea in a common area, laundry facilities, and a front-desk safe. Complimentary self parking is available on site, along with a car charging station.

Tru by Hilton Sumter has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Sumter Hotel
Tru Hilton Sumter
Tru by Hilton Sumter Hotel
Tru by Hilton Sumter Sumter
Tru by Hilton Sumter Hotel Sumter

Tru by Hilton Sumter Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 410 out of 640 reviews
Rating 8 - Good. 135 out of 640 reviews
Rating 6 - Okay. 46 out of 640 reviews
Rating 4 - Poor. 30 out of 640 reviews
Rating 2 - Terrible. 19 out of 640 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Sethina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the overall cleanliness of the room but not the size. I liked that breakfast was included but not the pancake machine that kept malfunctioning.
Stayed 2 nights in May 2025

6/10 Okay

Faith

Stayed 1 night in May 2025

4/10 Poor

Miquell

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I get the feeling whenever I book through Expedia, the properties always give me the worse rooms ever. In this property, our window blinds weren't working. I actually had to use hangers to hold them open so could get some light in during the day. Some repairs needed thru out the bathroom walls like loose wall paper and chips here and there. The hotel doesn't gave a very comfortable like home feel. It's almost cold. Would never stay at this particular hotel brand again. But then again, it could also be this location.
Stayed 2 nights in May 2025

4/10 Poor

Trina

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Hilton should be ASHAMED!

I was disappointed & dissatisfied! I would think all levels of Hilton would be of excellence. I am not sure who is giving 4 & 5 stars. It has to be the employees/review generators. Pro: Good location, accessible rooms are a good size, & kind people that are helpful, cute breakfast bar. Cons: 1. When I first booked it, I read the reviews. Someone commented on the mattress pad with blood stains. I figured ok, no problem, that was taken care of…NOPE! We received the same mattress pad! I wanted to throw up. My husband & I went to get the front desk clerk. He was sweet. He put on gloves, & changed everything. I had my Lysol (of course). We couldn’t change rooms because the hotel was sold out with double beds & accessibility. Upon leaving I told the front desk manager and the gentleman that changed the mattress pad to throw it out. That mattress pad should not be rotating throughout the hotel! DISGUSTING! BTW, we still paid full price, never mind the grossness! Hilton should be ashamed! 2. The breakfast bar is mediocre. They had the cute pancake maker. Impressive, until the pancake is hard and taste like dough…image frozen pancake lightly cooked. We were looking for bacon.No bacon during our stay! Hilton, most people eat bacon, not assorted style sausages. The omelette had veggies, I had boiled eggs. 3. Small intimate pool…water should have been slightly heated considering it’s indoors. 4. Business station is not a room, so no privacy. 5. Wi-Fi is NOT free. Only members
Stayed 2 nights in May 2025

8/10 Good

Yvonne

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Pros: Check in was very easy and quick. Staff was very friendly. Room was very comfortable. Cons: Trash was overflowing on 4th floor near the elevator and a toilet brush was left on the floor and dirty towels. WiFi was in and out.
Stayed 2 nights in May 2025

10/10 Excellent

shad or Chris, orangeburg

Stayed 1 night in May 2025

10/10 Excellent

Ahmondre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Xxx
Stayed 1 night in May 2025

10/10 Excellent

Egon

Stayed 1 night in Apr 2025

8/10 Good

Simone

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, I had a great stay. Easy check-in, room clean, nearby restaurants. Check-out staff was not friendly.
Stayed 1 night in Apr 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 10 year old really enjoyed making her own pancakes for breakfast.
Stayed 2 nights in Mar 2025

4/10 Poor

Damon

Disliked: Staff & service, property conditions & facilities
I was very disappointed with the hotel. There was no closets for our clothes for long stays. My iron was spitting out water and it was extremely hot. I asked for extra towels because our stay was 6 days. I was told I had to call every other day to get more wash cloths and towels. The room wasn’t as cleaned as I liked. There was only one person at night(who had to take care of everything by herself. ) The only best thing about this trip was the coffee; which was very good at all times. The noise throughout the night from other rooms was very loud, at night times.. Loud talking and it sounds like dragging of furniture. Also, the smell of marijuana was heavy in the hallways on the day of check out. nowhere to put your clothes no drawers for last six days we lived out our suitcases. Very small room for $169 a night. We are Hilton timeshare owners and we’ve stayed in plenty of Hilton facilities and this by far was the worst . The facility is new and we wanted to try something new. Never again.
Stayed 6 nights in Mar 2025

10/10 Excellent

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family vacation

We stayed at this hotel for our daughter’s basketball tournament. The hotel was clean and offered a good breakfast. We would definitely stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

Melissa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business and pleasure

Excellent stay!
Stayed 2 nights in Mar 2025

8/10 Good

Lapatra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The front desk worker was on the phone and lacked any customer service. She didn’t offer tell us where the elevator was, what time breakfast started and ended, or any other amenities. She continued on the phone gave me the room key and asked me if I needed anything else.
Stayed 1 night in Mar 2025

8/10 Good

Sandrell

Stayed 1 night in Mar 2025

10/10 Excellent

Deanna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved the lobby and being able to play pool. The staff were also great and very accommodating! We would definitely stay there again!!!
Stayed 1 night in Mar 2025

4/10 Poor

Thomasena

Liked: Amenities
At check-in ordered two rooms I actually have the rooms on the same floor. I have one room on the third floor and one room on the fourth floor. I thought if you have two rooms you should’ve been on the same floor
Stayed 1 night in Mar 2025

10/10 Excellent

Geoff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and modern.
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good
Stayed 1 night in Feb 2025

6/10 Okay

Kenneth

Liked: Cleanliness, property conditions & facilities
Higher rate not justified compared to similar accomodations available in same area. Room conveniences less. Heavy loud slamming doors of rooms.
Stayed 1 night in Feb 2025

10/10 Excellent

Ingrid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, awesome amenities delicious continental breakfast with multiple options. Will definitely stay again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing fancy,a very comfortable,quiet and extremely clean room. The staff was very friendly and helpful. I came from a conference at a high-end hotel where the hot water didn't work,the shower dripped all night and the heat kept kicking on,my stay in Sumter was a welcome relief.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the online check in!!
Stayed 1 night in Feb 2025

10/10 Excellent

Amanda De la

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a nice room and plenty of dining areas around. Also an awesome breakfast.
Stayed 3 nights in Feb 2025