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Imperial Palace Hotel - All Inclusive

5.0 star property

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Photo gallery for Imperial Palace Hotel - All Inclusive

Front of property
Lobby
Poolside bar
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
View from property

Reviews

5.4 out of 10

Popular amenities

  • Bar
  • All inclusive
  • Pet friendly
  • Pool
  • Parking available
  • Housekeeping

Explore the area

Map
Sunny Beach Resort, Sunny Beach, 8240
  • Sunny Beach
    ‪2 min walk‬
  • Platinum Casino
    ‪11 min walk‬
  • Action Aquapark
    ‪3 min drive‬
  • Bourgas (BOJ)
    ‪32 min drive‬

Room options

View all photos for Double Room, Balcony, Park View

Premium bedding, memory foam beds, desk, iron/ironing board

Double Room, Balcony, Park View

  • 323 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Room, Balcony, Sea View - All Inclusive

Premium bedding, memory foam beds, desk, iron/ironing board

Superior Room, Balcony, Sea View - All Inclusive

  • 323 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Room, Park View, Balcony - All Inclusive

Premium bedding, memory foam beds, desk, iron/ironing board

Superior Room, Park View, Balcony - All Inclusive

  • 323 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Studio, Balcony, Sea View

Studio, Balcony, Sea View | Premium bedding, memory foam beds, desk, iron/ironing board

Studio, Balcony, Sea View

  • 323 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Promo Room - All Inclusive

Premium bedding, memory foam beds, desk, iron/ironing board

Superior Promo Room - All Inclusive

  • 321 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Balcony, Sea View

Premium bedding, memory foam beds, desk, iron/ironing board

Double Room, Balcony, Sea View

  • 323 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Promo Room

Premium bedding, memory foam beds, desk, iron/ironing board

Promo Room

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

About this property

Imperial Palace Hotel - All Inclusive

5-star Nessebar property steps from Sunny Beach
Catch some rays at the beach or spend the day relaxing at Imperial Palace Hotel - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 3 restaurants.
Imperial Palace Hotel - All Inclusive offers 545 air-conditioned accommodations with hair dryers and complimentary toiletries. Memory foam beds feature premium bedding. Televisions come with cable channels.

Bathrooms include bathtubs or showers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Imperial Palace Hotel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

In addition to a full-service spa, Imperial Palace Hotel - All Inclusive features an indoor pool and a sauna. Dining is available at one of the property's 3 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the property's bars, which include 4 bars/lounges and a poolside bar.

This all-inclusive property also offers a seasonal outdoor pool, a fitness center, and spa services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Imperial Palace Hotel - All Inclusive is a smoke-free property.

Hollywood - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Restaurant Gondolla - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Lobby Bar Safari - This lobby lounge overlooks the ocean and pool. Open daily.
Irish Bar - Onsite pub. Open daily.
Mezzanie Bar - Onsite cocktail bar. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues
Gourmet or à la carte dining limited to 1 meal per stay

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Languages

Bulgarian, English, German, Russian

Property amenities

Parking and transportation

  • Self parking on site (BGN 20 per day)
  • Limited onsite parking

Food and drink

  • 3 restaurants
  • 4 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hollywood
  • Irish Bar
  • Lobby Bar Safari
  • Mezzanie Bar
  • Restaurant Gondolla

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Elevator

More

  • 1 building
  • 9 floors
  • Built in 2003
  • Smoke-free property

Room amenities

Bedroom

  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BGN 10.00 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BGN 1.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: BGN 20 per day
  • Pet fee: BGN 10.00 per pet, per day
  • Service animals are exempt from fees
  • In-room safe fee: BGN 7 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

The seasonal pool will be open from May to September
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Victoria Hotel Palace
Victoria Palace Hotel Sunny Beach
Victoria Palace Sunny Beach
Hotel Victoria Palace Bulgaria
Victoria Palace Bulgaria
Victoria Palace Hotel And Spa
Victoria Palace Hotel Bulgaria
Victoria Palace Beach Hotel All Inclusive
Victoria Palace Beach All Inclusive Sunny Beach
Victoria Palace Beach All Inclusive
Victoria Palace Beach Hotel Sunny Beach
Victoria Palace Beach Hotel
Victoria Palace Beach Sunny Beach
Victoria Palace Beach
Victoria Palace Beach Hotel – All Inclusive

Imperial Palace Hotel - All Inclusive Reviews

Reviews

5.4
Rating 10 - Excellent. 10 out of 63 reviews
Rating 8 - Good. 10 out of 63 reviews
Rating 6 - Okay. 10 out of 63 reviews
Rating 4 - Poor. 12 out of 63 reviews
Rating 2 - Terrible. 21 out of 63 reviews

5.2/10

Cleanliness

5.4/10

Staff & service

6.6/10

Amenities

5.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Luis Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

Ido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all
Stayed 2 nights in Jul 2024

4/10 Poor

Michaela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated
Buffet same food every day and not sanitary
Stayed 5 nights in Aug 2023

8/10 Good

Ismael

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Shadia

Stayed 5 nights in Jul 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Appealing wasn’t the word, the service when we arrived straight away looked up and down and didn’t want to check us in until another young girl on reception decided to give us bands, the people in the restaurant stood there looking us up and down refusing to let us in even with our bands, we were refused certain drinks in the bar too. Worst service we have ever had anywhere ever. The hotel is dirty the pool looked disgusting to swim in no wonder no one was in it. We didn’t even eat the food when we eventually got in because it was pure slop and there were flies on the cheese, the view of the sea is nice that’s it that’s the only thing this place has going for it. Stay far away I’m not kidding don’t waste your money on this hell hole.
Stayed 1 night in Sep 2022

6/10 Okay

Mariusz

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2022

2/10 Terrible

Marina

Traveled with family
Disliked: Staff & service
No towels on evening arrival in room and didn’t get them until next day afternoon. Two rooms for family booked together but split into two separate buildings in hotel, they couldn’t put us together. Kept saying no parking space even though there were some which meant we had to pay for parking which was 5mins away. Had to wait for tables to come empty at every meal. All inclusive food but was always the same menu every day. Receptionist were young and didn’t have authority to make any changes or help. Only one lift on the block were were in for 9floors.
Stayed 4 nights in Aug 2022

2/10 Terrible

Krum

Stayed 4 nights in Jul 2022

2/10 Terrible

Ivan

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
After reading the reviews we was skeptical about booking this hotel, I am so glad we ignored the Karen's! I travel a lot and easily, This is the best hotel I have stayed in this year. The Hotel is right on top of the beach, it has an indoor pool and SPA (sauna, steam room, turkish baths). it has a massive outdoor patio with a bar in the middle and they sometimes have evening entertainment. There is even a bar in one of the outdoor pools. They have PS4's in the lobby, a piano, pool table, air hockey, there are awesome statues everywhere giving a real grandeur look. Room service comes everyday ,tthey replace towels, moisturizer and vegan soap. There is a shop inside the hotel (very cheap), i recommend the chocolate flavored cigars at 2 LEV each! . The promenade goes all the way to flower street packed with shops and elec scooters if you are daring. If i wanted to be hypercritical the only really downsides are that the bar shuts by 22:00 outside and the food isnt AMAZING but its still ok. Cant wait to visit again! There are friendly taxi drivers outside (who do not rip you off), we used them to visit the waterpark and old town nessebar.
Stayed 4 nights in Jun 2022

2/10 Terrible

Jack

Stayed 4 nights in Jun 2022

6/10 Okay

Tsvetelina

Stayed 2 nights in Sep 2021

2/10 Terrible

ahmed danaoui

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Teribile
Bad experience 😔😔😔never come back
Stayed 3 nights in Aug 2021

10/10 Excellent

Elena

Stayed 4 nights in Jul 2021

10/10 Excellent

ADAMOS

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT HOTEL
IT'S A WONDERFUL HOTEL IN EVERYTHING. SOME NEGATIVE ISSUES JUSTIFY IT BECAUSE THERE ARE TOO MANY CUSTOMERS IN THE HOTEL AND SOME OF THEM ARE TOO EXCESSIVE IN BEHAVIOR. PERSONAL I RECOMMEND THAT HOTEL.
Stayed 6 nights in Jul 2021

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel on Sunny Beach
Amazing Location! The Hotel was Truly GRAND! The room was very spacious, strong water pressure, and the food was fresh and super tasty! The staff worked really hard to feed everyone and to keep the all inclusive food flowing. Yes the hotel is a bit older, and has some wear and tear, that’s too be expected. Overall it’s a great Hotel, with lots of sunshine. My one suggestion is they shouldn't allow guest to reserve Pool chairs with towels. But that’s the guest, not the Hotel. Keep up the great job!
View From Sea View Room
View of pool
View of Room
Stayed 3 nights in Jul 2021

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever! not clean. maybe 2* No towels ( room or pool). Food was from very low qty. Guys, if your reading this, just avoid this hotel. i Left 2 nights early
Stayed 4 nights in Aug 2019

2/10 Terrible

Eli Ilia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money stolen by manager of Victoria palace sunny b
Don’t try
Stayed 5 nights in Jul 2019

4/10 Poor

Caitlin

Disliked: Staff & service
Complete disorganization
After arriving late to sunny beach the stay started out with them losing our booking and not having anyone on staff to access it. They have no working phones so hotels.com couldn’t call and we wound up having to book, at additional cost, the only rooms left in the hotel at a much higher rate after sitting in the lobby for over an hour last midnight trying to sort it out. They then gave us a key to a room that is already inhabited (a shock to everyone) and finally got us sorted the next day after us spending hours checking in and going back and forth. There were two lovely staff members- Gabriella, and another girl I can’t remember, who were helpful to the best of their abilities. They were otherwise so short staffed and the staff wasn’t able to do what they needed. Breakfast was just one giant queue without enough food so we just ate out. The location is good and the pools were nice, but the disorganization and lack of prepared staff was awful.
Stayed 3 nights in Jun 2019

4/10 Poor

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
An aging grande dame
Victoria Palace needs major renovation. It's an aging hotel that requires modern amenities so it is 3 star at best. Reception and staff were very helpful. Pool area is lovely, and the swim up bar is a plus. Great Location, centrally located right in the center of Sunny Beach near the nightlife and shopping. Only one thing... the food is horrible!
Stayed 1 night in Aug 2018

4/10 Poor

tony, sunderland england

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
what a let down
Looking from the outside you think wow ticks all the boxes but once inside what a let down . Rooms are very tired , beds sheets were not changed the entire week , Found a cockroach in the room on the 7th floor the lifts breaking down all of the time , the food same stuff practically every day and stone cold And I would rate the food for a 2 star standard hotel , the pool looks nice from pictures but it's absolutely Dirty ( very sad ) the bars no cocktails just the cheapest vodka which is like paint stripper , I would avoid this hotel like the plague
Stayed 7 nights in Aug 2018

2/10 Terrible

Valeri, Sofia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horable place
This stay was horable. I do not recomend to anyone to stay at that creepy place.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel
1) Rude valets that ask you to park your car and then ask you for tip 2) Old Mattresses with stains and depreciated furniture. Bed looked like from 80s. 3) A piece of chewed gum was left on the floor of the bathroom 4) No one answers when you call the reception or any other line for help. 5) Funniest thing was the folder with the hotel information was covered by handwritten pictures

6/10 Okay

Roger

Liked: Room comfort