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The Grand Hotel

3.5 star property

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Photo gallery for The Grand Hotel

View from room
Coffee/tea maker
Minibar, in-room safe, desk, iron/ironing board
Lobby
Minibar, in-room safe, desk, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service

Explore the area

Map
865 W El Camino Real, Sunnyvale, CA, 94087
  • El Camino Hospital
    ‪5 min drive‬
  • Shoreline Amphitheatre
    ‪9 min drive‬
  • Googleplex
    ‪9 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪12 min drive‬

Room options

View all photos for Villa, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Villa, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Queen Annex

Minibar, in-room safe, desk, iron/ironing board

Deluxe Queen Annex

  • 419 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 King Bed

  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Accessible

Minibar, in-room safe, desk, iron/ironing board

Villa, 1 King Bed, Accessible

  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Queen Beds

Minibar, in-room safe, desk, iron/ironing board

Villa, 2 Queen Beds

8.4 out of 10
Very good
(15 reviews)
  • 650 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Jetted Tub

Minibar, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 415 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(41 reviews)
  • 419 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

Minibar, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible

9.8 out of 10
Exceptional
(8 reviews)
  • 419 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Pet-Friendly

Minibar, in-room safe, desk, iron/ironing board

Villa, 1 King Bed, Pet-Friendly

  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Pet-Friendly

Minibar, in-room safe, desk, iron/ironing board

Villa, 2 Queen Beds, Pet-Friendly

10.0 out of 10
Exceptional
(3 reviews)
  • 650 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Jetted Tub

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Jetted Tub

9.0 out of 10
Wonderful
(6 reviews)
  • 415 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(25 reviews)
  • 419 sq ft
  • Sleeps 4
  • 2 Queen Beds

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  • Breakfast included
  • Pet friendly
4.5 out of 5, Wonderful, (2011)
$119 nightly
The price is $119 total
includes taxes & fees
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About this property

The Grand Hotel

3.5-star hotel in Sunnyvale West
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, coffee/tea in a common area, and a business center.
The Grand Hotel offers 104 air-conditioned accommodations with minibars and safes. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include bathrobes and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
The Grand Hotel features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This 3.5-star property offers access to a business center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Complimentary self parking is available on site.

The Grand Hotel is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:30 AM.
The Grand Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Full-service spa
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 9:00 AM to 8:00 PM
A car is not required for transportation to and from this property

Property is also known as

Grand Hotel Sunnyvale
Grand Sunnyvale
The Grand Hotel Hotel
The Grand Hotel Sunnyvale
The Grand Hotel Hotel Sunnyvale

The Grand Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 561 out of 1053 reviews
Rating 8 - Good. 238 out of 1053 reviews
Rating 6 - Okay. 114 out of 1053 reviews
Rating 4 - Poor. 75 out of 1053 reviews
Rating 2 - Terrible. 65 out of 1053 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Spencer

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very sub par hotel, wouldn’t stay here again. The breakfast was disgusting.
Stayed 4 nights in Mar 2025

10/10 Excellent

Stephanie

Business traveler
Great
Stayed 1 night in Mar 2025

10/10 Excellent

Shinika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing your a fool to pass up this deal I most definitely be coming here again the only thing I would add is that they probably need warm breakfast and that will be like 10 times better didn’t get a check out. The pool was too cold. Staff was nice. Just love the place.
Stayed 4 nights in Mar 2025

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing your a fool to pass up this deal I most definitely be coming here again the only thing I would add is that they probably need warm breakfast and that will be like 10 times better didn’t get a check out. The pool was too cold. Staff was nice. Just love the place.
Stayed 4 nights in Mar 2025

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Derek

Stayed 2 nights in Mar 2025

8/10 Good

Marian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious. Nice entrance way. Beds were very comfortable. Breakfast was pretty scarce. Heat/AC was very noisy when turned on.
Stayed 3 nights in Mar 2025

8/10 Good

Brittany

Stayed 2 nights in Nov 2024

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Feb 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Staff & service
First concern was as I pulled up the up keep of the outside of the building. It looked as though it hadn’t been power washed in years. After check in and heading to my room, there was a limit of only 4 people in the elevator at one time, due to “some” issues. After settling in, I wanted to go to the hot tub “offered”, but noticed it was empty and noticed the next morning it was not only empty but algae was growing due to lack of maintenance . The room a very spacious and bed was very comfortable. I was most shocked when I was grabbing breakfast the next morning and proceeded to grab some boiled eggs on the breakfast line and an employee took the tray of boiled eggs and took them back to the kitchen. After making my toast, I asked her if I may have a boil egg, she rudely replied ‘NO MORE”. I had told her, you just took the tray of boiled eggs back, she ignored means walked away. I was in disbelief that, that had happened. Mind you, according to the hotel staff, breakfast is from 7:30-10:30am, and it was only 7:45am. I hope this doesn’t experience this, but I will not be returning to this location again. I also, don’t recommend this place to anyone.
Stayed 2 nights in Feb 2025

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, travel for work and will be back
Stayed 2 nights in Mar 2025

10/10 Excellent

Craig

Stayed 2 nights in Feb 2025

8/10 Good

Kyna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There are only 2 body towels, whereas other hotels always have 4!
Stayed 1 night in Feb 2025

4/10 Poor

Rob

Stayed 2 nights in Feb 2025

10/10 Excellent

Joshua

Stayed 1 night in Feb 2025

4/10 Poor

Kyla

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Tabatha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge!
Stayed 1 night in Feb 2025

10/10 Excellent

Aleisha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Mayra

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 3 nights in Jan 2025

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Spacious

Very spacious, two wash hand basin in bathroom with separate shower and tub. Free/ Complimentary happy hour. Very clean and friendly staff. The name Grand Hotel supersedes the premises.
Stayed 1 night in Jan 2025

8/10 Good

Mickey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

RANDAL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Shirley

Traveled with family
Liked: Cleanliness, property conditions & facilities

Corporate and manager do not respond to complaints

We have stayed in this hotel for numerous occasions. I must say the last experience left a bitter taste in my mouth. Someone hosted a party next to us and kept us all home most of the night. I am rethinking to ever stay there again. Asked for compensation, sent numerous emails, no response.
Stayed 2 nights in Dec 2024