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The Grand Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Grand Hotel

View from room
Front of property
Deluxe Queen Annex | Minibar, in-room safe, desk, iron/ironing board
Lobby
Bar (on property)

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast included
    Breakfast included
  • Room service
    Room service
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
865 W El Camino Real, Sunnyvale, CA, 94087
  • Historic Murphy Avenue
    19 min walk
  • El Camino Hospital
    5 min drive
  • Mountain View Center for the Performing Arts
    5 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    20 min drive

Room options

View all photos for Villa, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Villa, 1 King Bed

  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 King Bed, Accessible

  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Queen Annex

Minibar, in-room safe, desk, iron/ironing board

Deluxe Queen Annex

  • 419 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 King Bed

  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Accessible

Minibar, in-room safe, desk, iron/ironing board

Villa, 1 King Bed, Accessible

  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Queen Beds

Minibar, in-room safe, desk, iron/ironing board

Villa, 2 Queen Beds

  • 650 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Jetted Tub

Minibar, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Jetted Tub

  • 415 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed

  • 419 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

Minibar, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible

  • 419 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Pet-Friendly

Minibar, in-room safe, desk, iron/ironing board

Villa, 1 King Bed, Pet-Friendly

  • 650 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Pet-Friendly

Minibar, in-room safe, desk, iron/ironing board

Villa, 2 Queen Beds, Pet-Friendly

  • 650 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Jetted Tub

Minibar, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Jetted Tub

  • 415 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds

  • 419 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Front of property

Maple Tree Inn

Pool
Hot Tub
Breakfast included
Pet friendly
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The price is $123
per night
includes taxes & fees
Dec 7 - Dec 8
Maple Tree Inn

About this property

The Grand Hotel

3.5-star hotel in Sunnyvale West
Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite.
The Grand Hotel offers 104 air-conditioned accommodations with minibars and safes. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include bathrobes and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

Recreational amenities at the hotel include an outdoor pool.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

This 3.5-star property offers access to a business center. This business-friendly hotel also offers an outdoor pool, a terrace, and a vending machine. Complimentary self parking is available on site.

The Grand Hotel is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 10:30 AM.
The Grand Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference space

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Full-service spa
  • Spa tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

Pool access available from 9:00 AM to 8:00 PM
A car is not required for transportation to and from this property

Property is also known as

Grand Hotel Sunnyvale
Grand Sunnyvale
The Grand Hotel Hotel
The Grand Hotel Sunnyvale
The Grand Hotel Hotel Sunnyvale

The Grand Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 605 out of 1042 reviews" "
Rating 8 - Good. 220 out of 1042 reviews" "
Rating 6 - Okay. 96 out of 1042 reviews" "
Rating 4 - Poor. 61 out of 1042 reviews" "
Rating 2 - Terrible. 60 out of 1042 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Randi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

Danielle

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Look elsewhere
Terrible. The vent/fan was running all the time and it was loud like a jet engine. The room was dark. There was more lighting in the bathroom then in the room. There was garbage on the carpet close to the mattress box.
Stayed 1 night in Aug 2024

6/10 Okay

Jenny

Business traveler
Liked: Cleanliness, property conditions & facilities
Nice hotel, but could have been better
The hotel was nice, but simple amenities such as water in the room would have been appreciated. There were no hand or face towels or a towel to put on the floor outside of the shower so a few more towels in the room would have been nice.
Stayed 2 nights in Aug 2024

4/10 Poor

Elisabeth

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
We stayed at a villa room. The bedroom and bathroom were spacious. The bedroom had a good amount of storage options. The kitchen area had a refrigerator, microwave, electric stove two with two burners, a toaster coffee maker and dishwasher but I only used the refrigerator which was clean. All the cushions on the seats and on the sofa were super dirty with numerous stains. We asked for a different room but the new room was not much better than the original one. The carpet in front of the fireplace had many dark stains. The continental breakfast was by far the worst I had ever had. Even though the breakfast was included in the price we had to find a place to eat breakfast on the second day of our stay. Parking was free but not convenient.
Stayed 2 nights in Aug 2024

4/10 Poor

Jeffrey

Traveled with partner
Disliked: Cleanliness, amenities
I have been staying here for four years. And it has progressively gone downhill. Four years ago I had towels every morning replaced and a hot breakfast. I even once had an omelette made for me. This day I was lucky if I could get towels every day. Every day I would have to go to the front desk and request, never did I get a hand towel or a washcloth. It was only large towels and occasionally a bathmat. The food change is the worst. No longer do they have hot food unless you make oatmeal. No longer are there eggs or sausage or bacon or potatoes. I’m now even noticing graffiti in the elevator. The grounds are still beautiful, but that’s where it stops. I will no longer be returning to this location as there are better options for the same price.
Stayed 10 nights in Aug 2024

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice stay. Hotel was a little dated but kept clean.
Stayed 3 nights in Aug 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the new building and it was quiet, had clean laminate floors, and was a great place to stay. One issue: Only one washcloth that needed a good bleaching. The breakfast was minimal however the selection were good quality.
Stayed 1 night in Aug 2024

10/10 Excellent

Smitha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Candido Jr

Stayed 1 night in Aug 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

4/10 Poor

Maryhelen

Business traveler
Disliked: Cleanliness
I was very dissatisfied with my stay. When I got to my room the first thing I see before entering the room is a door that was so disgusting! There was like a spill all over the door that could have been cleaned. After entering the room there was a bug on the bed and the restroom was gross. The shower had not been cleaned and the countertop had slimmy brown stuff on it.
Stayed 1 night in Aug 2024

6/10 Okay

E L

Stayed 1 night in Jul 2024

2/10 Terrible

Anne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel worked well for our family to stay at for a sports tournament. The location was convenient to our events, and I had read reviews to know to bring my own extra towels, pillows, and extra breakfast items. We had some of the odd issues other reviewers mention - not enough towels, missing paper towels, missing a pillow, ran out of coffee at breakfast, room skipped cleaning - but each issue was fixed within the day when I brought them to the attention of the front desk, so I was grateful for that. Overall it felt like there was not enough staff to keep everything running as smoothly and thoroughly as ideal but the staff they did have made a great effort to help guests have a nice stay. Pros: Attentive front desk staff, good location, rooms for families Cons: had to request for towels/room cleaning/coffee refill, pool area that wasn’t cleaned up regularly and no working hot tub.
Stayed 9 nights in Jul 2024

2/10 Terrible

Ravi

Disliked: Cleanliness, staff & service
Stayed here for three nights with family. My son excited about pool but during my stay the pool is out of service. Breakfast is very bad. My room AC was making noise and I asked for a room change. Day receptionist said they will fix the AC but it neither got fixed nor I received a room change. Here rooms are very spacious and clean. This facility meant for 4 Stars but I am giving 1 for their service.
Stayed 2 nights in Jul 2024

2/10 Terrible

Susan

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WE WERE UBABLE TO SLEEP THE WHOLE NIGHT, THE AC WAS BROKEN , LOT OF LOUD FAN NOISE AND IT WAS MAJOR DISTURBANCE
Stayed 1 night in Aug 2024

8/10 Good

Roxy

Stayed 1 night in Jul 2024

6/10 Okay

Nancy

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Not so grand…
This could be a great place to stay but it is showing its age. Staff was nice but not helpful…happy hour good only beer and wine even though it says cocktails…but again staff not helpful…pool was very small…I do have to say the rooms were very large but I was disappointed no microwave wave in room…I don’t think I would come back to this hotel
Stayed 3 nights in Jul 2024

8/10 Good

Mike

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice week, and we would stay there again. But bring your own washcloths - they do not have any. Not sure why they provide bath gel in the shower but no way to apply it. Breakfasts were okay except they often ran out of things. Room was clean and comfortable and pretty quiet.
Stayed 6 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand is a really nice, modern hotel. The rooms were very clean, spacious, and quiet. The staff was friendly and helpful. I wish we were able to stay longer as we only stayed one night. It was nice to receive the included happy hour drinks when we arrived. The included breakfast was nothing special, more of a continental breakfast, but the muffins/pastries were good and there were enough options that even the kids found something to eat, even if it was only frosted flakes and toast.
Stayed 1 night in Jul 2024

10/10 Excellent

Senthil

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 4 nights in Jul 2024

10/10 Excellent

Avishai

Stayed 3 nights in Jul 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Grand Hotel checks all my boxes: very comfortable beds, quiet and very large rooms, excellent cleanliness, abundant, free parking, and free coffee and simple breakfast items. And the price was very affordable. My second time staying and I’ll definitely be back. All the front office staff were informative and courteous. Who could ask for anything more?
Stayed 4 nights in Jul 2024