*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Ascott Waterplace Surabaya features 2 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. The aparthotel offers a restaurant and a coffee shop/cafe. This 4.5-star property offers access to a 24-hour business center and 2 meeting rooms.
A computer station is located on site and wireless Internet access is complimentary. This Art Deco aparthotel also offers a terrace, a complimentary children's club, and multilingual staff. For a surcharge, the property provides an airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service. Limited complimentary onsite parking is available on a first-come, first-served basis.
Ascott Waterplace Surabaya is a smoke-free property.
- Free use of nearby fitness center
- Waterslide
- Number of outdoor pools - 2
- Water dispenser
- Elevator
- Locally-owned & organized tours & activities
- Fitness facilities
- 24-hour front desk
- At least 80% of all lighting comes from LEDs
- Vegan menu options available
- Vegetarian menu options available
- Free self parking
- Bulk dispenser for toiletries
- Dry cleaning/laundry service
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- Computer station
- No single-use plastic straws
- Biodegradable/compostable straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient toilets only
- Number of meeting rooms - 2
- Terrace
- Luggage storage
- Secured bicycle storage
- Bicycle parking available
- Coin laundry on site
- Hair salon
- ATM/banking
- Train station pickup (surcharge)
- Concierge services
- Airport transportation
- Parking (limited spaces)
- Total number of rooms - 182
- Number of floors - 33
- Number of buildings/towers - 1
- Airport transportation (surcharge)
- Train station drop-off (surcharge)
- Grocery/convenience store
- Tours/ticket assistance
- Free pool cabanas
- Free WiFi
- Pool sun loungers
- Vegetable garden
- Smoke-free property
- Number of coffee shops/cafes - 1
- Children's club (free)
- Children's pool
- Safe-deposit box at front desk
- Breakfast available (surcharge)
- Number of restaurants - 1
- 24-hour business center
- Banquet hall
- Laundry facilities
- Vegetarian breakfast available
- Living plant wall
- Garden
- Multilingual staff
- Free newspapers in lobby
- Eco-friendly cleaning products used
Room Amenities
Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and safes. Accommodations offer separate sitting areas. 32-inch LED televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
- Air conditioning
- Room service (limited hours)
- Television
- Cable/satellite TV service
- Alarm clock
- Refrigerator
- Daily housekeeping
- Phone
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Kitchenette
- Desk
- Separate sitting area
- Soundproofed rooms
- Free bottled water
- Microwave
- Cookware, dishware, and utensils
- DVD player
- Slippers
- Separate dining area
- Stovetop
- Cable TV service
- Free WiFi
- TV size: 32
- TV size measurement: inch
- Separate living room
- Free cribs/infant beds
- Separate bedroom
- LED TV
- Electric kettle
- Washing machine
- Towels provided
- Bedsheets provided
- Toaster
- Number of beds 1
- Housekeeping on request
- Free tea bags/instant coffee
- Laundry detergent
- Laptop-friendly workspace
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Accessible bathtub
- Wardrobe or closet
- Toothbrush and toothpaste available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Parking
Free self parking , Parking (limited spaces)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Continental breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Ascott Waterplace Surabaya has a restaurant on site.
Room service (during limited hours) is available.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
Nearby Activities
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.
Guests under 17 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Playground on site
- Health or beauty spa nearby
Hotel Policies
Payment types
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Deposit: IDR 500000 per stay
We have included all charges provided to us by the property.
Optional extras
- Fee for continental breakfast: approximately IDR 172840 for adults and IDR 86420 for children
- Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
- Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: IDR 500000 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at anytime
Minimum check-in age is: 15
Check-out
Check-out time is 11 AM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, and cash
Heating is not provided
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, JCB International, Union Pay, debit cards, and cash. Heating is not provided. Onsite parties or group events are strictly prohibited. This property uses a grey water recycling system and eco-friendly cleaning products.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. The property is professionally cleaned.
Grey water recycling system
One child stays free
Sustainability/community reinvestment (10% revenue or more)
UnionPay
Guest education on local ecosystems and culture
Property uses a professional cleaning service
Contactless check-out is available
Water dispenser use by guests actively encouraged
Staffed front desk
Children stay free - maximum age 5
Events/parties not allowed
Contactless check-in is available
Property registry number - +62317393001
Smoke detector
Children stay free
Service animals not allowed
Debit cards
Children and extra beds
- Children are welcome.
- Kids stay free! One child 5 years old or younger stays free when using existing bedding.
- Rollaway/extra beds are available for IDR 500000 per night.
- Free cribs (infant beds)!
Pet Policy
- No pets or service animals allowed
We should mention
One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
The property is professionally cleaned.
Contactless check-in and contactless check-out are available.
Hotel Names
- Ascott Waterplace Surabaya Aparthotel
- Ascott Waterplace Aparthotel
- Ascott Waterplace Surabaya
- Ascott Waterplace
- Ascott Waterplace Surabaya Java
- Ascott Waterplace Surabaya Surabaya
- Ascott Waterplace Surabaya Aparthotel
- Ascott Waterplace Surabaya Aparthotel Surabaya
Hotel Reviews
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