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Ascott Waterplace Surabaya

4.5 star property

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Exterior
In-room safe, desk, laptop workspace, soundproofing
In-room safe, desk, laptop workspace, soundproofing
Penthouse, 1 Bedroom | In-room safe, desk, laptop workspace, soundproofing
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Washer
  • Pool
  • Breakfast available
  • Room service
  • Outdoor Space
  • Air conditioning

Explore the area

Map
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java, 60126
  • Pakuwon Trade Center
    ‪2 min walk‬
  • Pakuwon Mall
    ‪4 min walk‬
  • Ciputra World Mall
    ‪7 min drive‬
  • Surabaya (SUB-Juanda)
    ‪43 min drive‬

Room options

View all photos for Penthouse, 1 Bedroom

Penthouse, 1 Bedroom | In-room safe, desk, laptop workspace, soundproofing

Penthouse, 1 Bedroom

  • 1206 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Apartment, 2 Bedrooms

Fridge, microwave, stovetop, electric kettle

Executive Apartment, 2 Bedrooms

  • 1076 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Executive Apartment, 3 Bedrooms

In-room safe, desk, laptop workspace, soundproofing

Executive Apartment, 3 Bedrooms

  • 1216 sq ft
  • 3 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Executive Apartment, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Executive Apartment, 1 King Bed

  • 570 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 2 Bedrooms

In-room safe, desk, laptop workspace, soundproofing

Deluxe Apartment, 2 Bedrooms

  • 968 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Apartment, 1 King Bed

In-room safe, desk, laptop workspace, soundproofing

Deluxe Apartment, 1 King Bed

  • 495 sq ft
  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Deluxe Apartment

In-room safe, desk, laptop workspace, soundproofing

Two Bedroom Deluxe Apartment

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for One Bedroom Executive Apartment

In-room safe, desk, laptop workspace, soundproofing

One Bedroom Executive Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Deluxe Apartment

In-room safe, desk, laptop workspace, soundproofing

One Bedroom Deluxe Apartment

  • Sleeps 2
  • 1 King Bed

View all photos for Three Bedroom Executive Apartment

In-room safe, desk, laptop workspace, soundproofing

Three Bedroom Executive Apartment

  • Sleeps 5
  • 2 Twin Beds, 1 King Bed and 1 Queen Bed

View all photos for Two Bedroom Executive Apartment

In-room safe, desk, laptop workspace, soundproofing

Two Bedroom Executive Apartment

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for One Bedroom Penthouse

In-room safe, desk, laptop workspace, soundproofing

One Bedroom Penthouse

  • Sleeps 2
  • 1 King Bed

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View from property

Four Points by Sheraton Surabaya, Pakuwon Indah

  • Pool
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  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, (154)
The price is $73
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$88 total
includes taxes & fees
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About this property

Ascott Waterplace Surabaya

4.5-star Surabaya aparthotel walkable to Pakuwon Mall
2 outdoor pools, a restaurant, and a fitness center are available at this smoke-free aparthotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour business center, a complimentary children's club, and a coffee shop/cafe are onsite. Each apartment provides an LED TV with cable channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Conveniences include a washing machine and a dining area, and guests will appreciate thoughtful touches like bathrobes and slippers. Housekeeping is available on request.
Ascott Waterplace Surabaya offers 182 air-conditioned accommodations with DVD players and safes. Accommodations offer separate sitting areas. 32-inch LED televisions come with cable channels. Accommodations at this 4.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

Guests under 17 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ascott Waterplace Surabaya features 2 outdoor swimming pools, a waterslide, a fitness center, and a children's pool. The aparthotel offers a restaurant and a coffee shop/cafe. This 4.5-star property offers access to a 24-hour business center and 2 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. This Art Deco aparthotel also offers a terrace, a complimentary children's club, and multilingual staff. For a surcharge, the property provides an airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service. Limited complimentary onsite parking is available on a first-come, first-served basis.

Ascott Waterplace Surabaya is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.
Ascott Waterplace Surabaya has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Indonesian

Property amenities

Pool/Spa

  • 2 outdoor pools
  • Free pool cabanas
  • Pool loungers
  • Waterslide

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking

Family friendly

  • Children stay free (see details)
  • Children's pool
  • Free children's club
  • Free crib
  • Playground

Kitchenette

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop
  • Tea bags/instant coffee
  • Toaster
  • Water dispenser

Dining

  • Daily continental breakfast available 6:00 AM to 10:00 AM for a fee: IDR 185,185 for adults and IDR 92,593 for children
  • A coffee shop/cafe
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Alarm clock
  • Bedsheets provided
  • Rollaway/extra bed: IDR 617,284 per night

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 32-inch LED TV with cable channels
  • DVD player

Outdoor areas

  • Terrace
  • Vegetable garden

Laundry

  • Laundry detergent
  • Laundry facilities
  • Laundry service
  • Washing machine

Work spaces

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free bottled water
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a shopping district
  • In an entertainment district
  • In the suburbs
  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping mall

Things to do

  • Bicycle parking
  • Bicycle storage
  • Children's pool
  • Free children's club
  • Gym
  • Waterslide
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher

General

  • 1 building
  • 182 units
  • 33 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle parking
  • Bicycle storage
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Bulk dispensers for toiletries
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Grey water recycling system
  • Housekeeping (on request)
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Soundproofing
  • Towels (changed on request)
  • Vegan dining options
  • Vegetable garden
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 617284 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 500000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately IDR 185185 for adults and IDR 92593 for children
  • Airport shuttle fee: IDR 524691 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: IDR 524691 (one-way), (from 1 to 12 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 617284 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking
This property accepts credit cards, debit cards, and cash
Heating is not provided
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property is professionally cleaned
Property Registration Number +62 811-1752-501

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 17 years old are not allowed in the fitness facility

Property is also known as

Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Aparthotel
Ascott Waterplace Surabaya
Ascott Waterplace
Ascott Waterplace Surabaya Java
Ascott Waterplace Surabaya Surabaya
Ascott Waterplace Surabaya Aparthotel
Ascott Waterplace Surabaya Aparthotel Surabaya

Ascott Waterplace Surabaya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 94 reviews
Rating 8 - Good. 32 out of 94 reviews
Rating 6 - Okay. 8 out of 94 reviews
Rating 4 - Poor. 4 out of 94 reviews
Rating 2 - Terrible. 3 out of 94 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

8/10 Good

Simon

Liked: Cleanliness, room comfort
SURABAYA OCTOBER 2024
Nice hotel in a great location next to a shopping mall so lots of choice for dining. Staff were friendly and very helpful. The suite was very nice. My only suggestion having stayed at lots of similar places is that there were a few simples things missing in the room that would have helped. No moisturising cream in the bathroom which is generally normal. There was no writing paper and pen/pencil in the room. Also there was a kitchen but no cloth or scourer to clean anything. All small touches but important and normal in most suites I have stayed in.
Stayed 3 nights in Oct 2024

10/10 Excellent

Kiny

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

Jackie Wai Yip

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Ade

Traveled with family
Liked: Cleanliness, room comfort
Very well set out accommodation.
Stayed 3 nights in Dec 2022

8/10 Good

Panji

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good location and walking distance to the Pakuwon Mall. We stayed at the Executive Room 2 Bedroom Apartment and it was spacious and very comfortable. I think the only downside was that the second room did not have a TV inside, as kids should be able to enjoy some entertainment at the room if they like to relax. Everything else is convenient. Will stay here again sometime for sure.
Stayed 1 night in Sep 2022

8/10 Good

stephanie

Business traveler
Liked: Room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Everything is amazing, staffs are super helpful
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent Hotel stay at Ascott, great location near to mega shopping centre, limited choice of breakfast buffet spread.
Stayed 3 nights in Dec 2019

8/10 Good

ANNIE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each room is a complete suite with Kitchen, and clothes washer dryer. The living room is comfortable.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveler

Stayed 3 nights in Aug 2019

10/10 Excellent

JUNGGWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

NG PENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Serene, Singapore

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is superb convenient. Quick check-in. The apartment is clean and beautiful. Friendly staffs, Good continental breakfast. Downside - Kitchen does not provide kitchen towel so we have to use hand towel from bathroom. Lack of body lotion, did not replenish bath lotion & shampoo
Stayed 2 nights in Aug 2019

8/10 Good

DianaFoo

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the reception are all very friendly and efficient. This is probably the 4th time that we have stayed at Ascott Waterplace Surabaya, it never failed to please us. Our friends are also very happy with the size of their apartment. Thanks.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Ok nice big new and clean. A bit inconvenient Some additional services would be nice Example 24 house restaurant in house
Stayed 1 night in May 2019

10/10 Excellent

RHawks, Orlando, FL USA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is directly across the street from a world class mall which has 30-40 restaurants. Thus the hotel does not have its own. Suites are available for a modest upgrade price. My only complaint was that the glass shower door needed adjustment. Other than that, my stay was delightful. The facility is not 5 star new. But it is well kept with high end finishes and amenities.
Stayed 3 nights in May 2019

8/10 Good

Joan, Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s opposite of a big mall where you can shop and eat. The room is suitable for long term stay as it’s a serviced apartment with great facilities. Check-in and check-out were easy.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy place to stay in and the mall is just right opposite. But kindly improve on the WiFi connectivity as it’s very poor and losses connections.
Stayed 1 night in Jan 2019

2/10 Terrible

A.RKIN

Business traveler
Worse "continental" breakfast in a hotel, some of the front desk staffs not so friendly and helpful.
Stayed 4 nights in Jan 2019

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall satisfied.
This is our 2nd time staying in this hotel. Love the location as its close to Pakuwon Mall. The lobby was grand, spacious and welcoming. Front desk service is great, speaks quite good English. However, we booked 2 smoking rooms but it was not available upon check in. Breakfast was simple, not much variety. Basically ate the same food for 2 days. Overall will choose to stay again when we visit Surabaya again.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money, excellent location right in front the mall (PTC and Pakuwon Mall)
Stayed 13 nights in Dec 2018

10/10 Excellent

Vincent Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First choice in Surabaya
When in Surabaya, this is my first choice due to its proximity to a very big mall. The Pakuwon mall has everything you need. Complete with a kitchen and sala, I can easily hold meetings anytime.
Stayed 1 night in Dec 2018