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Fairfield by Marriott Surabaya

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairfield by Marriott Surabaya

Outdoor pool
Front of property - evening/night
Lobby lounge
Suite, 2 Bedrooms | In-room safe, desk, soundproofing, iron/ironing board
Outdoor pool

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Parking available
    Parking available
  • Spa
    Spa
  • Gym
    Gym
  • Parking included
    Parking included
  • Room service
    Room service

Explore the area

Map
Jalan Mayjend Sungkono No. 178, Surabaya, 60225
  • Ciputra World Mall
    12 min walk
  • Surabaya Town Square
    3 min drive
  • Lapangan Thor Stadium
    3 min drive
  • Surabaya (SUB-Juanda)
    32 min drive

Room options

View all photos for Junior Suite, 1 Bedroom, Smoking, City View

In-room safe, desk, soundproofing, iron/ironing board

Junior Suite, 1 Bedroom, Smoking, City View

  • 861 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | In-room safe, desk, soundproofing, iron/ironing board

Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 2 Bedrooms

In-room safe, desk, soundproofing, iron/ironing board

Suite, 2 Bedrooms

  • 1292 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

Breakfast included
Parking included
Free WiFi
Restaurant
4.3 out of 5, Excellent, (134)
The price is $36
per night
$43 total
includes taxes & fees
Dec 7 - Dec 8
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

About this property

Fairfield by Marriott Surabaya

4-star Surabaya hotel with restaurant
Along with an outdoor pool, this hotel has a restaurant and a health club. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Fairfield by Marriott Surabaya offers 270 air-conditioned accommodations with safes and complimentary bottled water. 40-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include sports massages and massages. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include a yukata (Japanese robe).
In addition to a children's pool, Fairfield by Marriott Surabaya provides an outdoor pool and a health club. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. This 4-star property offers access to a 24-hour business center and 8 meeting rooms.

Wired and wireless Internet access is complimentary. This business-friendly hotel also offers spa services, a terrace, and a garden. Complimentary self parking is available on site.

Fairfield by Marriott Surabaya has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Valet parking on site (IDR 50,000 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: IDR 130,000 per person
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • 8 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Sports massages
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 30 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 130000 per person
  • Valet parking fee: IDR 50000 per night
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Fairfield Marriott Surabaya Hotel
Fairfield Marriott Surabaya
Fairfield by Marriott Surabaya Hotel
Fairfield by Marriott Surabaya Surabaya
Fairfield by Marriott Surabaya Hotel Surabaya

Fairfield by Marriott Surabaya Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 73 out of 153 reviews" "
Rating 8 - Good. 59 out of 153 reviews" "
Rating 6 - Okay. 13 out of 153 reviews" "
Rating 4 - Poor. 5 out of 153 reviews" "
Rating 2 - Terrible. 3 out of 153 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chin Joo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean. Location convenient.
Stayed 3 nights in Aug 2024

10/10 Excellent

Oded

Liked: Property conditions & facilities
I liked everything that i faced in the hotel. It was a pleasant experience .
Stayed 1 night in Jul 2024

8/10 Good

Sandi

Stayed 1 night in Apr 2024

8/10 Good

jeremy albert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good,
Stayed 5 nights in Nov 2023

10/10 Excellent

Evander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
My team was ferried from the hotel to conference premises so we didn’t hv our meals here. But the hotel and rooms are excellent, comfortable, clean and room service did well each day. We are grateful.
Stayed 5 nights in Aug 2023

2/10 Terrible

long ting

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many moths were in the room. Flies were found at 2F lobby as well.
Stayed 1 night in Aug 2023

2/10 Terrible

long ting

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many flys were found in my room. Cockroaches were observed near the refrigerator area. Some flys were also observed in 2F lobby on the table and the floor. The hygiene should be improved.
Stayed 3 nights in Aug 2023

10/10 Excellent

Fransiscus

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and I am satisfied
Stayed 2 nights in Aug 2023

10/10 Excellent

Retno

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, room comfort
Not my cup of tea
The hotel so basic, dirty carpet/ old and lot dusk/ crumb behind the curtain. I didn't expect this as Fairfield manage by Marriott. I had few time in different city and all much better. And some distance from amenities.
Stayed 2 nights in Jul 2022

10/10 Excellent

Kenny Wai Chong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surabaya best value hotel
Excellent service from the breakfast team. Nice pure juice and latte, delicious omelette. Friendly reception and perfect security guards
Stayed 3 nights in Jul 2022

8/10 Good

raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay but eat out
Great staff members, especially front desk. Housekeeping on 10th floor was perfect. Only issue was dinner at the restaurant. Family of 5 and one dish delivered with long waiting periods. Food was of very poor quality and taste. Family finished their meals before my roast chicken was delivered. The chicken was tough and undercooked, upsetting my stomach overnight. Next day, a customer on my floor returned his chicken untouched to the front desk complaining how hard the chicken was.
Stayed 2 nights in Jun 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriott??? BAD service.
Dirty room, bad service, its like 2 stars hotel. It doesnt show Marriott signature at all. Horrible breakfast, no social distancing at all!!
Stayed 1 night in Dec 2021

6/10 Okay

Victoria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not great
Looks like this place/floors were closed for a while as there was a lot of mold on the ceilings and a bad smell.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its very nice hotel, comfort and clean. Im very happy to stay at this hotel. Maybe next time, i want try again stay to this hotel
Stayed 1 night in Nov 2021

6/10 Okay

Indriayu

Traveled with family
Kurang
Banyak hal yang diluar expectasi saat mengunjungi hotel ini dengan logo marriot di dalamnya. Mulai dari masuk di pintu dimana satpam dan parkir tidak bs mengidentifikasi driver saya yang sudah menginap duluan dan berdebat soal karcis di subuh hari hingga ketika perasaan masuk properti yang masih kurang berkesan mewah. beberapa sudut dan detail teresan seadanya dan kurang bersih, nampak jarang dibersihkan, Masuk keruangan yang kurang terasa nyaman dan bahkan ada keramik di depan wastafel di toilet yg naik, jadi sunggu kurang terawat. Dan yang paling menggelikan adalah, saat sy mau mandi, tidak ada sabun dan sikat gigi yang merupakan barang standard. Padahal sy harus berangkat pagi bekerja. Makanannya banyak namun kualitas resto juga seadanya. dan kebanyakan yang bekerja adalah trainee. Satu hal yang membuat saya cukup lega adalah tempat tiur, dab bedcover cukup nyaman sehingga saya bisa tidur yang merupakan hal penting dalam perjalanan bisnis
Stayed 3 nights in Oct 2021

6/10 Okay

Liston

Stayed 1 night in Sep 2021

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and clean
Stayed 2 nights in Sep 2021

10/10 Excellent

Johannes Gerhardus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Lucas Firman

Stayed 1 night in Dec 2020

10/10 Excellent

Sow Fann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

10/10 Excellent

Keok Ang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful.place to stsy in Surabaya
A clean modern cozy plsce to stay
Stayed 1 night in Dec 2019

10/10 Excellent

Gigin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for busines trip
Stayed 1 night in Dec 2019