Garden Palace Hotel Surabaya
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*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Garden Palace Hotel Surabaya features a full-service spa and a health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.
This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 8608 square feet (800 square meters) include conference space. This business-friendly hotel also offers a nightclub, spa services, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge).
Garden Palace Hotel Surabaya has designated areas for smoking.
- Elevator
- Fitness facilities
- 24-hour front desk
- Business center
- Uncovered parking
- Porter/bellhop
- Secured parking
- Uncovered parking
- Secured parking
- Dry cleaning/laundry service
- Self parking (surcharge)
- Valet parking (surcharge)
- Conference space size (meters) - 800
- Terrace
- Luggage storage
- Hair salon
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Snack bar/deli
- Designated smoking areas
- Parking (limited spaces)
- Total number of rooms - 360
- Airport transportation (surcharge)
- Fireplace in lobby
- Designated smoking areas (fines apply)
- Number of bars/lounges - 2
- Full-service spa
- Conference space
- Grocery/convenience store
- Meeting rooms
- Tours/ticket assistance
- Free WiFi
- Babysitting or childcare (free)
- Health club
- Number of coffee shops/cafes - 1
- Nightclub
- Safe-deposit box at front desk
- Spa services on site
- RV, bus, truck parking (surcharge)
- Breakfast available (surcharge)
- Number of restaurants - 3
- 24-hour business center
- Conference space size (feet) - 8608
- Ballroom
- Banquet hall
- Reception hall
- Laundry facilities
- Television in common areas
- 24-hour fitness facilities
- Wedding services
- Garden
- Multilingual staff
- Free newspapers in lobby
Family Friendly Amenities
- Free WiFi
- Soundproofed rooms
- Grocery/convenience store
- Snack bar/deli
- Laundry facilities
- Babysitting or childcare (free)
Room Amenities
Garden Palace Hotel Surabaya offers 360 air-conditioned accommodations with safes and complimentary newspapers. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. This Surabaya hotel provides complimentary wireless Internet access. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.
- Air conditioning
- Free newspaper
- Coffee/tea maker
- Daily housekeeping
- Phone
- Free toiletries
- Hair dryer
- In-room safe
- Room service (24 hours)
- Desk
- Premium bedding
- Soundproofed rooms
- Iron/ironing board (on request)
- Free bottled water
- Wireless internet access
- Bidet
- Slippers
- Free WiFi
- Down comforter
- Egyptian-cotton sheets
- Memory foam mattress
- Pillow menu
- Towels provided
- Bedsheets provided
- Number of beds 1
- Soap
- Shampoo
- Toilet paper
- Mini-fridge
- Toothbrush and toothpaste available
Parking
Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Green House - This restaurant specializes in international cuisine. Open 24 hours.
Ming Court - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.
Vista Jazz - This bistro specializes in international cuisine and serves dinner and light fare.
Curabhaya - This lobby lounge specializes in Indonesian cuisine and serves dinner and light fare. Open 24 hours.
CAT Pajamas - This bar specializes in international cuisine and serves light fare only.
24-hour room service is available.
Spa Services
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible registration desk
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
- Wheelchairs available on site
Nearby Activities
Recreational amenities at the hotel include a health club.
Hotel Policies
Payment types
Fees
Optional extras
- Fee for buffet breakfast: approximately IDR 55000.00 for adults and IDR 27500.00 for children
- Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
- Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old)
- Uncovered self parking fee: IDR 60000 per day (in/out privileges)
- Uncovered valet parking fee: IDR 25000 per day (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time ends at midnight
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.
Restricted number of spaces per unit
Number of spaces per unit - 10
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Security system
Staffed front desk
Carbon monoxide detector
Smoke detector
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities onsite
Property is cleaned with disinfectant
Staff wears personal protective equipment
Mobile key entry is not available
Food service has been amended for enhanced safety
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Parking height restrictions apply
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Debit cards
Gap period enforced between guest stays - 48 hours
Children and extra beds
- Children are welcome.
- Cribs (infant beds) are not available.
Pet Policy
- No pets or service animals allowed
We should mention
No pets and no service animals are allowed at this property.
Parking height restrictions apply.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
Hotel Names
- Garden Hotel Surabaya
- Garden Palace Hotel
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- Garden Surabaya
- Hotel Garden Palace Surabaya
- Hotel Garden Surabaya
- Palace Hotel Surabaya
- Surabaya Garden Palace Hotel
- Garden Palace Hotel Surabaya, Java
- Garden Surabaya Surabaya
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- Garden Palace Hotel Surabaya Powered by Archipelago
Hotel Reviews
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