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Garden Palace Hotel Surabaya

4.0 star property

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February 2025
March 2025

Photo gallery for Garden Palace Hotel Surabaya

Interior entrance
2 bars/lounges, lobby lounge
Egyptian cotton sheets, premium bedding, down comforters
Fitness facility
Royale Suite | Living room

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Spa
  • Bar
  • Gym
  • Room service
  • Breakfast available

Explore the area

Map
Jalan Yos Sudarso 11, Surabaya, East Java, 60271
  • Surabaya Plaza Shopping Mall
    ‪4 min walk‬
  • Surabaya Youth Center
    ‪5 min walk‬
  • Submarine Monument
    ‪6 min walk‬
  • Surabaya (SUB-Juanda)
    ‪18 min drive‬

Room options

View all photos for Royalle Club Twin

Egyptian cotton sheets, premium bedding, down comforters

Royalle Club Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Royalle Suite

Royalle Suite | Egyptian cotton sheets, premium bedding, down comforters

Royalle Suite

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Menteri Suite

Menteri Suite | Egyptian cotton sheets, premium bedding, down comforters

Menteri Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Sultan Suite

Sultan Suite | Egyptian cotton sheets, premium bedding, down comforters

Sultan Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin

Egyptian cotton sheets, premium bedding, down comforters

Superior Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Thematic King

Egyptian cotton sheets, premium bedding, down comforters

Deluxe Thematic King

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Thematic Twin

Deluxe Thematic Twin | Egyptian cotton sheets, premium bedding, down comforters

Deluxe Thematic Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Royalle Club King

View from room

Royalle Club King

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Classic King

Egyptian cotton sheets, premium bedding, down comforters

Standard Classic King

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Classic Twin

Egyptian cotton sheets, premium bedding, down comforters

Standard Classic Twin

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior King

View from room

Superior King

  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby sitting area

ibis Surabaya City Center

Spa
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very Good, (79)
The price is $20
per night
$25 total
includes taxes & fees
Feb 16 - Feb 17
ibis Surabaya City Center

About this property

Garden Palace Hotel Surabaya

4-star hotel in Embong Kaliasin
3 restaurants, a full-service spa, and a nightclub are available at this hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli.
Garden Palace Hotel Surabaya offers 360 air-conditioned accommodations with safes and complimentary newspapers. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. This Surabaya hotel provides complimentary wireless Internet access.

Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a health club.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Garden Palace Hotel Surabaya features a full-service spa and a health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 8608 square feet (800 square meters) include conference space. This business-friendly hotel also offers a nightclub, spa services, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Garden Palace Hotel Surabaya has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Green House - This restaurant specializes in international cuisine. Open 24 hours.
Ming Court - This restaurant specializes in Chinese cuisine and serves breakfast, lunch, and dinner.
Vista Jazz - This bistro specializes in international cuisine and serves dinner and light fare.
Curabhaya - This lobby lounge specializes in Indonesian cuisine and serves dinner and light fare. Open 24 hours.
CAT Pajamas - This bar specializes in international cuisine and serves light fare only.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Onsite parking available only on request
  • Secured, uncovered self parking on site (IDR 60,000 per day)
  • Secured, uncovered valet parking on site (IDR 25,000 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking (max 10 spaces per unit)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: IDR 55,000 for adults and IDR 27,500 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • CAT Pajamas
  • Curabhaya
  • Green House
  • Ming Court
  • Vista Jazz

Things to do

  • 24-hour gym
  • Full-service spa
  • Nightclub
  • TV in common areas

Family friendly

  • Free babysitting
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 8,608 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 55000.00 for adults and IDR 27500.00 for children
  • Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: IDR 250000 (one-way), (up to 13 years old)
  • Uncovered self parking fee: IDR 60000 per day (in/out privileges)
  • Uncovered valet parking fee: IDR 25000 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Garden Hotel Surabaya
Garden Palace Hotel
Garden Palace Hotel Surabaya
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Garden Surabaya
Hotel Garden Palace Surabaya
Hotel Garden Surabaya
Palace Hotel Surabaya
Surabaya Garden Palace Hotel
Garden Palace Hotel Surabaya, Java
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Garden Palace Hotel Surabaya Powered by Archipelago

Garden Palace Hotel Surabaya Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 73 reviews" "
Rating 8 - Good. 29 out of 73 reviews" "
Rating 6 - Okay. 14 out of 73 reviews" "
Rating 4 - Poor. 11 out of 73 reviews" "
Rating 2 - Terrible. 5 out of 73 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

3.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jieling

Stayed 2 nights in Jan 2023

8/10 Good

wordlington

Stayed 4 nights in Nov 2021

10/10 Excellent

Willy

Stayed 1 night in Jun 2021

2/10 Terrible

Saad

Stayed 3 nights in Jun 2021

4/10 Poor

jonny

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Airconditioning is noisy, toilet is ragged, bed is too soft and breakfast was very poor. However, location and staff are excellent!
Stayed 3 nights in Mar 2020

8/10 Good

Widodo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, need better wifi
Stayed 1 night in Mar 2020

6/10 Okay

Marc

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
improvement required
Everything about the hotel was very good but I'm afraid the condition of the room was disappointing.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Great
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Defiantly will stay again
Great
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this facility served as a bed for two out of three nights and bag storage for our trip out of Surabaya to Cemoro Lawang (Mount Bromo). We dropped off our large bags and packed smaller overnight bags to take on the train/bus journey up to the volcano. Friendly staff while there. Rooms were clean and tidy. The only negative i can off is the drain of the shower. The level of the floor causes water to pool in the opposite corner of the shower and needs to be pushed toward the drain manually. If left it will not simply dry due to volume of water accumulated and thus you have a pool in the base of the shower of your old shower water.
Stayed 3 nights in Feb 2019

2/10 Terrible

Njoo Aland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Very dirty hotel. Very old and not good place to stay
Stayed 1 night in Dec 2018

6/10 Okay

Shahul Hameed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel At Great Location Requires Renovation
This hotel is centrally located but it’s getting old. Hotel requires a lot of maintainance and renovation. Service is below average, I was offered a very dirty room at first. After repeated request I was moved to a better room.
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveler

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Jan 2019

8/10 Good

Frankie

Liked: Staff & service
Can be better
I hv been a frequent customer of the hotel in the last 5 years. The condition of the hotel has deteriorate over the years. Service is great but hotel in need of renovation and upgrade.
Stayed 2 nights in Oct 2018

6/10 Okay

Kumar

Disliked: Cleanliness, property conditions & facilities
Avoidable and Very Old Property.
Horrible, they made me waited for Room from 9am till 2.30pm.
Stayed 2 nights in Oct 2018

8/10 Good

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Location is good.... staff very friendly....
Stayed 3 nights in Sep 2018

6/10 Okay

Peter

Liked: Staff & service
Palace should be palatial
I was initially given a room that was worn-out to be lenient, with an old tube TV in 2018. After complaining, I was upgraded to a cleaner modern room. The foods were great and there were non-rice items. The staffs were welcoming, friendly and helpful. The location was great. The towels could be newer.
Stayed 6 nights in Aug 2018

4/10 Poor

Albert, Vancouver, BC

Liked: Staff & service
Disliked: Cleanliness, room comfort
Was a very nice hotel. WAS
The hotel definitely has seen better days. I was a regular at this hotel in the 90s was one of the better if not the best at the time. Fast forward to 2018, the hotel seems to be stuck in the 90s. Old carpetting(old? I mean ancient) in the room. Huge, fat tv with 20 channels or so. Control panel that control all the lights and tv (mind you this was the latest technology in the 90s but since the invention of tv remote the panel is mostly obsolete, but hey it still controls the lights). Washroom is ancient (in a dirty way) one of the valve is busted, still works though. Hot water is unstable (scalding hot or cold no in between). Mold sign that's been covered with paint at one of the corner ceiling of the washroom. The good part: staff is friendly and polite. The location is very strategic. All in all, for the price point I expect better (especially cleanliness, well, everything is about cleanliness. I don't mind small room, weird room, old room whatever as long as it's clean)
Stayed 1 night in Jul 2018

4/10 Poor

Dwi Retno

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i can't believe that i get a dirty room. the tv was not work properly. i asked the staff for show me how to turn on tv and checked the room condition, but no one come.
Stayed 1 night in Jun 2018

8/10 Good

howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant place to stay.
comfortable hotel. Friendly staff. Breakfast has a good variety. breakfast staff work hard keeping the tables clear and the food stocked. Taxis are easy to get.
Stayed 6 nights in Feb 2018

8/10 Good

Runtu, ontario, ca

Liked: Staff & service
Disliked: Property conditions & facilities
Hair dryer this hotel its so old but facility its good
Stayed 2 nights in Feb 2018

6/10 Okay

Zpatq, Melbourne, Australia

Liked: Cleanliness, staff & service, room comfort
High-rise hotel with sweeping views
Stayed on the 19 Floor with a northern aspect view of Surabaya. Easy access to some minor monuments and two malls. Breakfast was expensive and average, however they did have good Soto Ayam (chicken soup). The room was immaculately clean but did show signs of having seen better days. There was little contact with staff except the door staff who were polite and a good source of information.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and friendly staff
I Enjoyed staying with my family

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort