*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
In addition to a children's pool and an outdoor pool, JW Marriott Surabaya provides a health club and a spa tub. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. A computer station is located on site and wireless Internet access is complimentary.
Business-related amenities at this 5-star property consist of a 24-hour business center and 14 meeting rooms. Event facilities measuring 132482 square feet (12308 square meters) include a conference center. This luxury hotel also offers a sauna, a terrace, and a complimentary children's club. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. Onsite self parking is complimentary.
JW Marriott Surabaya has designated areas for smoking.
- Picnic area
- Express check-in
- Free shopping center shuttle
- Children's toys
- Number of outdoor pools - 1
- Rooftop garden
- Number of hot tubs - 1
- Elevator
- Fitness facilities
- 24-hour front desk
- At least 80% of all lighting comes from LEDs
- Business center
- Porter/bellhop
- Vegan menu options available
- Express check-out
- Vegetarian menu options available
- Free self parking
- Dry cleaning/laundry service
- No single-use plastic stirrers
- Valet parking (surcharge)
- Biodegradable/compostable stirrers
- Computer station
- Water-efficient showers only
- Conference space size (meters) - 12308
- Number of meeting rooms - 14
- Free reception
- Terrace
- Luggage storage
- Airport transportation - pickup (surcharge)
- ATM/banking
- Train station pickup (surcharge)
- Concierge services
- Gift shops or newsstand
- Conference center
- Snack bar/deli
- Designated smoking areas
- Pool umbrellas
- Total number of rooms - 407
- Internet access - wireless
- Number of floors - 25
- Number of buildings/towers - 1
- Airport transportation (surcharge)
- Barbecue grill(s)
- Couples/private dining
- Coffee/tea in common areas
- Shopping mall on site
- Art gallery on site
- Number of bars/lounges - 1
- Conference space
- Tours/ticket assistance
- Year Built - 1996
- Evening entertainment
- Steam room
- Free WiFi
- Sauna
- Vegetable garden
- Health club
- Number of coffee shops/cafes - 1
- Children's club (free)
- Children's pool
- Safe-deposit box at front desk
- Proposal/romance packages available
- Breakfast available (surcharge)
- Number of restaurants - 4
- 24-hour business center
- Conference space size (feet) - 132482
- Ballroom
- Banquet hall
- Laundry facilities
- Vegetarian breakfast available
- 24-hour fitness facilities
- Wedding services
- Garden
- Multilingual staff
- Free newspapers in lobby
Family Friendly Amenities
- Family property
- Number of outdoor pools - 1
- Children's pool
- Free WiFi
- Soundproofed rooms
- Children's club (free)
- Snack bar/deli
- Laundry facilities
- Free cribs/infant beds
Room Amenities
JW Marriott Surabaya offers 407 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 48-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
- Air conditioning
- Television
- Free newspaper
- Minibar
- Coffee/tea maker
- Daily housekeeping
- Phone
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Soundproofed rooms
- Turndown service
- Free bottled water
- Premium TV channels
- Bidet
- Blackout drapes/curtains
- In-room massage available
- Slippers
- Separate bathtub and shower
- Cable TV service
- Free WiFi
- Down comforter
- Pillowtop mattress
- LCD TV
- TV size: 48
- TV size measurement: inch
- Rainfall showerhead
- Connecting/adjoining rooms available
- Electric kettle
- Towels provided
- Bedsheets provided
- Number of beds 1
- Housekeeping on request
- Window screens
- Laptop-friendly workspace
- LED light bulbs
- Recycling
- Restaurant dining guide
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Grab bar - near toilet
- Grab bar - in bathtub
- Roll-in shower
- Transfer shower
- Visual fire alarm
- Lever door handles
- Wardrobe or closet
- Toothbrush and toothpaste available
- Change of bed sheets (on request)
- Energy-saving switches
Parking
Free self parking , Valet parking (surcharge)
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi , Internet access - wireless
Food & Drink
A complimentary manager's reception is offered each day.
Pavilion Restaurant - This restaurant specializes in international cuisine and serves breakfast only.
Imari Japanese Restaurant - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Uppercut Steakhouse - This steakhouse specializes in international cuisine and serves dinner only. Open select days.
Tang Palace Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
SBCO - This delicatessen specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Late night fare is available from 24-hour room service.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Wheelchair accessible path of travel
- Wheelchair accessible parking
- Assistive listening devices in meeting rooms
- Wheelchair-accessible registration desk
- Wheelchair-accessible pool
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible fitness center
- Wheelchair-accessible meeting spaces/business center
Nearby Activities
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.
Hotel Policies
Payment types
Fees
Optional extras
- Fee for full breakfast: approximately IDR 328000 for adults and IDR 164000 for children
- Airport shuttle fee: IDR 450000 per vehicle
- Valet parking fee: IDR 50000 per stay
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at midnight
Minimum check-in age is: 17
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.
For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
One child stays free
Security system
Staffed front desk
Children stay free - maximum age 18
No rollaway/extra beds available
No cribs (infant beds) available
Comprehensive food waste policy
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Comprehensive recycling policy
Smoke detector
Children stay free
Service animals not allowed
Debit cards
Children and extra beds
- Children are welcome.
- Kids stay free! One child 18 years old or younger stays free when using existing bedding.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pet Policy
- No pets or service animals allowed
We should mention
One child 18 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
No pets and no service animals are allowed at this property.
Hotel Names
- Jw Marriott Hotel Surabaya
- JW Marriott Surabaya Hotel
- Jw Surabaya
- Marriott Surabaya
- Surabaya Jw Marriott
- Surabaya Marriott
- JW Marriott Hotel Surabaya Java
- JW Marriott Surabaya
- JW Marriott Surabaya Hotel
- JW Marriott Surabaya Surabaya
- JW Marriott Surabaya Hotel Surabaya
Hotel Reviews
Sorry, we seem to have had an issue loading our review content.
Try again?
