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Mercure Surabaya Grand Miram

4.0 star property

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Photo gallery for Mercure Surabaya Grand Miram

Outdoor pool, sun loungers
Studio Suite Room, Ideal for Family - 1 king size bed | Premium bedding, free minibar, in-room safe, desk
Lobby lounge
Lobby lounge
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Spa
  • Bar
  • Hot Tub
  • Pool
  • Gym

Explore the area

Map
Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189
  • Tunjungan Plaza
    ‪3 min drive‬
  • Surabaya Plaza Shopping Mall
    ‪3 min drive‬
  • Grand City Surabaya
    ‪4 min drive‬
  • Surabaya (SUB-Juanda)
    ‪34 min drive‬

Room options

Privilege, Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege, Twin Room, 2 Twin Beds, City View

Premium bedding, free minibar, in-room safe, desk

Privilege, Twin Room, 2 Twin Beds, City View

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Premium bedding, free minibar, in-room safe, desk

Deluxe Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 2 Twin Beds, City View (Classic)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Privilege Luxe King, Ideal for Family - 1 king size bed

Premium bedding, free minibar, in-room safe, desk

Privilege Luxe King, Ideal for Family - 1 king size bed

  • Sleeps 4
  • 1 King Bed

View all photos for Privilege King Room, City View - 1 king size bed

Premium bedding, free minibar, in-room safe, desk

Privilege King Room, City View - 1 king size bed

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 1 King Bed, City View (Classic)

  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Luxe Twin, Ideal for Family - 2 single beds

Premium bedding, free minibar, in-room safe, desk

Privilege Luxe Twin, Ideal for Family - 2 single beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Studio Suite Room, Ideal for Family - 1 king size bed

Studio Suite Room, Ideal for Family - 1 king size bed | Premium bedding, free minibar, in-room safe, desk

Studio Suite Room, Ideal for Family - 1 king size bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Twin Beds

Premium bedding, free minibar, in-room safe, desk

Classic Room, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds

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  • Parking included
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About this property

Mercure Surabaya Grand Miram

4-star Surabaya hotel close to Tunjungan Plaza
3 restaurants, a full-service spa, and an outdoor pool are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Mercure Surabaya Grand Miram offers 257 accommodations with fireplaces and free minibar items. Beds feature premium bedding. LED televisions come with cable channels. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.
In addition to a full-service spa, Mercure Surabaya Grand Miram features an outdoor pool and a health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary manager's reception is offered each day. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a children's pool, a hot tub, and a sauna. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site, along with a car charging station.

Mercure Surabaya Grand Miram is a smoke-free property.

A complimentary manager's reception is offered each day.
Trimurti Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Reservations are required.
Lan Hua Chinese Restoran - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Coffee Cafe - This café specializes in international cuisine and serves dinner only. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Ebisu - This restaurant specializes in Japanese cuisine and serves dinner only. A children's menu is available. Open daily.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Valet parking on site (IDR 30,000 per day)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 135,000 for adults and IDR 67,500 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Coffee Cafe
  • Ebisu
  • Lan Hua Chinese Restoran
  • Trimurti Restaurant

Things to do

  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 100% renewable energy
  • 14 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 400000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 135000 for adults and IDR 67500 for children
  • Airport shuttle fee: IDR 220000 per vehicle (one way)
  • Valet parking fee: IDR 30000 per day
  • Rollaway bed fee: IDR 400000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Mercure Hotel Surabaya
Mercure Surabaya
Surabaya Mercure
Mercure Surabaya Hotel
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Mercure Surabaya
Mercure Surabaya Grand Miram Hotel
Mercure Surabaya Grand Miram Surabaya
Mercure Surabaya Grand Miram Hotel Surabaya

Mercure Surabaya Grand Miram Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 81 reviews
Rating 8 - Good. 43 out of 81 reviews
Rating 6 - Okay. 14 out of 81 reviews
Rating 4 - Poor. 5 out of 81 reviews
Rating 2 - Terrible. 1 out of 81 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SURABAYA OCTOBER 2024
Really nice hotel. Rooms are good. Staff were all really super friendly and helpful. My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff.
Stayed 3 nights in Oct 2024

8/10 Good

Antonius, Eli Waters

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Stayed 7 nights in Aug 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
Stayed 2 nights in Apr 2024

6/10 Okay

Dennis

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Stayed 4 nights in Mar 2024

6/10 Okay

Michael

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The TV was not working and couldnt get a usb charger / was pretty dark in the room
Stayed 1 night in Jul 2023

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SURABAYA JULY 2023
Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Stayed 3 nights in Jul 2023

8/10 Good

I

Stayed 1 night in Jul 2022

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dusty Room lacking maintenance
We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
Stayed 3 nights in Mar 2019

8/10 Good

Wielanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
After all just 👌
It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Stayed 6 nights in Feb 2019

8/10 Good

KEKWEE

Liked: Cleanliness, staff & service
Mercure Surabaya review
Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
Stayed 2 nights in Jan 2019

10/10 Excellent

MacKenzie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, decent price, close to downtown, friendly staffs.
Stayed 5 nights in Oct 2018

8/10 Good

mohamed, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is value for money
Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination.
Stayed 1 night in Dec 2017

8/10 Good

Eko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Nice & clean hotel, quiet, comfort. But not close to the restaurant for night dinner
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good.. the room view is not city view ..but a rusty wall

6/10 Okay

TeAtarau, Auckland, New Zealand

Liked: Cleanliness, staff & service, room comfort
rather disappointed in 4 star
Most of the staff were fab except a couple times we stood at concierge desk while the boys had their chit chat. Got my beer (butang)(yummy) before my friend and she ordered 1st. Told 2 other staff members b4 getting it. They were'nt busy. Disappointed that NO tourist desk. Its a 4 star. You get 1 towel per person and 1 bath mate. Unless you ask which they happily give. Thanks housekeeping staff. 1 toilet paper and its NZ budget. Other country people prefer toilet paper to water spray thing. You never know where thats been. Hairdressing staff were fab. Spent 2 days in there.

8/10 Good

Devi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient and clean hotel
Mercure Grand Mirama Hotel always be our hotel to stay during in Surabaya. The position is in the main street of Surabaya and has a restaurant with delicious food (Trimurti Restaurant).

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities

8/10 Good

Scott , New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centralized location, close to everything
Hotel staff was friendly and nice knew my name and room number, some of which I had never even met, knew who I was. Everyone smiled and was eager to please. Only tried the one of three restaurants and the coffee cafe. I liked how the bread and pastries were half price after 6PM. The bread and pastries were good. Coffee was really good too. I met a gentleman who worked there who told me he lived in Florida, you know the part right next to New Jersey. But he was very friendly and eager to talk to me. I enjoyed the conversation very much. People know I love to laugh. You want to stay at a nice hotel where the people care to make you happy at any cost. Then I would suggest coming here I loved my first stay in Surabaya Thank you very much

8/10 Good

Eman Prijono Wasito, Bandung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice to stay
Comfortable

2/10 Terrible

Radja, Solo

Disliked: Staff & service
Average for me•
I'm totally upset Even after cnfm my room booking didn't Arange properly .like,,,,, 1)again asks me to booking room why?? 2)toilet arrangements like useng thinks are gives to use only one set I/o two why like this?? 3)denner : I got after orders and its half boil cooked !!!!!(finial give new one without cost Tks) 4)morning breakfast:after setting the table asks 1000 questions about payments?????why don't Arange some tocken system to avoid this kind of inselt???? I don't know others but,,,Sorry I'm totely upset this trip . Note: I alrdy register my complaint while check out. Tks.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Quite Disapointing - No wifi ,late room cleanup,etc