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Midtown Residence Surabaya

4.0 star property

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Photo gallery for Midtown Residence Surabaya

Outdoor pool
City view
Business center
Lobby
Daily buffet breakfast (IDR 100000 per person)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Gym
  • Room service
  • Breakfast available
$38
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
Jl. Ngagel Raya 123, Surabaya, East Java , 60246
  • Place, Surabaya Zoo
    ‪14 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪3 min drive‬
  • Place, Tunjungan Plaza
    ‪4 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪18 min drive‬

Room options

View all photos for Studio, Twin Beds (Splendid)

Studio, Twin Beds (Splendid) | City view

Studio, Twin Beds (Splendid)

  • 301 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Apartment (Marvelous Room)

Apartment (Marvelous Room) | Living area | 32-inch LCD TV with cable channels, TV

Apartment (Marvelous Room)

  • 1130 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 1 Large Twin Bed

View all photos for Room, King Bed (Fabulous Style)

Room, King Bed (Fabulous Style) | 2 bedrooms, in-room safe, free WiFi, bed sheets

Room, King Bed (Fabulous Style)

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, King Bed (Splendid)

City view

Studio, King Bed (Splendid)

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Fabulous)

2 bedrooms, in-room safe, free WiFi, bed sheets

Room, 1 King Bed (Fabulous)

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds (Fabulous Style)

2 bedrooms, in-room safe, free WiFi, bed sheets

Room, 2 Twin Beds (Fabulous Style)

  • 506 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Studio Splendid Style King

Studio Splendid Style King | 2 bedrooms, in-room safe, free WiFi, bed sheets

Studio Splendid Style King

8.0 out of 10
Very good
(1 review)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Midtown Residence Surabaya

4-star Surabaya hotel, connected to a shopping center in Surabaya Center
Along with an outdoor pool, this hotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and self parking.
Midtown Residence Surabaya offers 274 air-conditioned accommodations with safes and complimentary bottled water. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. This Surabaya hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
In addition to a children's pool, Midtown Residence Surabaya provides an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This Surabaya hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. Onsite parking is available (surcharge).

Midtown Residence Surabaya has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10 AM.
Wok Noodle - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Secured, covered self parking on site (surcharge; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 100,000 for adults and IDR 50,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Wok Noodle

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Stovetop
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: IDR 100000 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately IDR 100000 for adults and IDR 50000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Midtown Residence Surabaya Hotel
Midtown Residence Hotel
Midtown Residence Surabaya Java
Midtown Resince Surabaya Java
Midtown Surabaya Surabaya
Midtown Residence Surabaya Hotel
Midtown Residence Surabaya Surabaya
Midtown Residence Surabaya Hotel Surabaya

Reviews

Midtown Residence Surabaya Reviews

9.4

Exceptional

9.2/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 25 out of 34 reviews
Rating 8 - Good. 7 out of 34 reviews
Rating 6 - Okay. 2 out of 34 reviews
Rating 4 - Poor. 0 out of 34 reviews
Rating 2 - Terrible. 0 out of 34 reviews

Reviews

10/10 Excellent

Dhim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 8 nights in Jan 2025

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, delightful staff
Stayed 8 nights in Nov 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop pool has an amazing view of the city. Food was very good. Bathroom in our room needed some TLC and the shopping center attached is under construction so not much going on there yet
Stayed 2 nights in Oct 2024

10/10 Excellent

Chao

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jul 2024

6/10 Okay

Muning

Traveled with family
Liked: Staff & service, amenities
I booked the non-smoking suit rooms but it smelled so strongly like cigarettes.
Stayed 1 night in Aug 2023

10/10 Excellent

Naufal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was a little hotter than desired, but overall experienced was great as the staffs were very polite and great.
Stayed 2 nights in Mar 2023

8/10 Good

Willi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surabaya

The rooms have kitchens which is a big plus.
Stayed 1 night in Feb 2023

8/10 Good

Willi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surabaya .

All was ok... Lotte Mart and a small shopping mall are connected to the hotel.
Stayed 1 night in Feb 2023

10/10 Excellent

Zhongyuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As I said in another review for this hotel, I have been here for about 6-7 weeks in total. I had such a great experience here such that I felt that I own them a detailed review. Each review on Orbitz is limited to 1500 characters, so I continue my review here. In another review, I mentioned that their service is very good. What I mean is that everyone in the hotel does their job nicely. From the moment you enter the hotel, you are greeted by the doorman. The front desk staff are very helpful, so does the restaurant waitresses and housekeeping staff. It's just the right amount, you won't feel over or under served for everything. Another thing I would highlight is that the hotel is very family friendly. I saw a lot of guests are families with kids. The kids enjoy their playground at the restaurant, a children's room next to the gym, and the swimming pool. I would also mention that you can enjoy the beautiful skyline of Surabaya both from the hotel room and at the swimming pool on the roof. Highly recommended.
Stayed 8 nights in Jun 2022

10/10 Excellent

Zhongyuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent a total of at least 6 weeks in this hotel in 2022, all in the same type of splendid studio, with an awesome kitchen. It is and will be my top choice in Surabaya. In short, this is a very decent hotel. Its quality of service is definitely one of the best I have ever lived in. I would call its service as a classical textbook of hotel service, which is what I prefer. Their facilities are not brand new, admittedly, but well maintained. The only thing I would complain a bit is that the air conditioner is a bit noisy. But that's it, not a big deal in a spacious studio. The overall facilities and surrounding are indeed very nice, secure, and convenient. I enjoyed the gym and the pool at the top of the building. The swimming pool is about 25 meters long, with clean water, which is sufficient for a daily workout if you are a swimmer. There are restaurants and cafés next door where you can enjoy the day. There is also a big Lotte mall for food and supplies if you would like to cook your own meal. A decent barber shop next to the Lotte mall, to which I went twice. The hotel also runs its own restaurant. I had my breakfasts there. It offers lots of choices, from western style (bread and desert) to traditional Indonesian cuisine. The room I lived in is spacious, quiet, with nice city view from the window, just like the pictures. There are kitchen-wares and dishes in place. Last but not least, the hotel has a very professional team of staff, who offer superb service.
Stayed 2 nights in Oct 2022

8/10 Good

Titien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Oktavina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Kuryati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Loved it! We got a free upgrade which is always nice. Thank you!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected, staff is polite and eager to satisfy, the rooms are spacious and loaded with amenities! They even provide complimentary mini bar snacks and drinks! And if this isn't enough, there is a shopping mall, packed with restaurants and a supermarket, adjacent! Excellent option, when visiting Surabaya!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near a new shopping mall, nothing much there. Very clean hotel.
Stayed 2 nights in May 2019

10/10 Excellent

kawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Living room did not have windows though rooms were large and clean. It is not about hotel but shopping mall had some cafes but open only at 10am. Hence I expected to have breakfast at these cafes but could not do that. Mall does not have proper restaurant, so I needed to go to hotel cafe or take taxi to go out for dinner, which was inconvenient.
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Na
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 Night at Surabaya

The room is spacious and clean. Service is good. Gym is well maintained but the pool was dirty at the time we visit. Aircon need sometime to bring the temperature down due to big room. Shower is a bit scatter but pressure is ok.. The mall downstair is very convenient. Overall good impression.. Recommended.
Stayed 1 night in Aug 2018

10/10 Excellent

Freya, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: 30min to airport, convenient & located next to a shopping mall, cosy and comfortable bed, nice view from level 17 Cons: Windows not very clean The room's bed is too soft for massage, would be better if there is a massage room
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice new residence

Clean and spacious room. Super friendly and helpful staff. Good breakfast. Awesome roof top pool.

6/10 Okay

chiamin

Traveled with group
Liked: Staff & service, room comfort
整體破破舊舊的,不如預期的樣子,價格偏高
Stayed 2 nights in May 2025