Platinum Hotel Tunjungan Surabaya features a full-service spa, 2 outdoor swimming pools, and 4 spa tubs along with a sauna and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.
Business-related amenities at this 4-star property consist of a business center and 18 meeting rooms. Event facilities measuring 6954 square feet (646 square meters) include conference space. This business-friendly hotel also offers spa services, a terrace, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking and valet parking are available on site.
Platinum Hotel Tunjungan Surabaya has designated areas for smoking.
Platinum Hotel Tunjungan Surabaya offers 292 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include slippers, hair dryers, and toothbrushes and toothpaste. This Surabaya hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Free self parking , Free valet parking
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi
Buffet breakfasts are available for a surcharge and are served each morning.
Platinum Hotel Tunjungan Surabaya has a restaurant on site.
Room service is available.
The onsite spa has 2 treatment rooms including rooms for couples. Services include massages.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 outdoor swimming pools and 4 spa tubs are on site. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time ends at anytime
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-out time is noon
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, and debit cards. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.
Grey water recycling system
Humane animal treatment
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Sustainability/community reinvestment (10% revenue or more)
Comprehensive food waste policy
Comprehensive recycling policy
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Security system
Staffed front desk
Carbon monoxide detector
Smoke detector
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Food service has been amended for enhanced safety
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Service animals not allowed
Individually-wrapped food options are available through room service
Debit cards
Gap period enforced between guest stays - 24 hours
No pets and no service animals are allowed at this property.
Cashless payment methods are available for all transactions.