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Quest Hotel Darmo - Surabaya by ASTON

3.5 star property

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Photo gallery for Quest Hotel Darmo - Surabaya by ASTON

Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Front of property - evening/night
Outdoor pool
Outdoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Gym
  • Room service
  • Laundry

Explore the area

Map
Jl. Ronggolawe 27-29, Jawa Timur, Surabaya, East Java, 60264
  • Taman Bungkul
    ‪8 min walk‬
  • Surabaya Zoo
    ‪16 min walk‬
  • Lapangan Thor Stadium
    ‪16 min walk‬
  • Surabaya (SUB-Juanda)
    ‪31 min drive‬

Room options

View all photos for Executive Suite

Executive Suite | Minibar, in-room safe, desk, laptop workspace

Executive Suite

  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Minibar, in-room safe, desk, laptop workspace

Suite

  • 355 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, laptop workspace

Superior Room

  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Room

  • 248 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Minibar, in-room safe, desk, laptop workspace

Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Double Beds

View all photos for Executive Suite

Minibar, in-room safe, desk, laptop workspace

Executive Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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ibis Surabaya City Center

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  • Parking included
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4.2 out of 5, Very Good, (80)
The price is $20
per night
$25 total
includes taxes & fees
Mar 4 - Mar 5
ibis Surabaya City Center

About this property

Quest Hotel Darmo - Surabaya by ASTON

3.5-star Surabaya hotel close to Tunjungan Plaza
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a coffee shop/cafe are onsite.
Quest Hotel Darmo - Surabaya by ASTON offers 135 air-conditioned accommodations with minibars and safes. LED televisions are featured in guestrooms. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Adara Spa. Services include massages.
In addition to a full-service spa, Quest Hotel Darmo - Surabaya by ASTON features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. This business-friendly hotel also offers spa services, tour/ticket assistance, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Cristal Cafe - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Cristal Cafe

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: IDR 242000 per vehicle

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Quest Hotel Surabaya
Quest Surabaya
Quest Hotel Surabaya Java
Quest Hotel Surabaya
Quest Hotel Darmo Surabaya
Quest Darmo Surabaya By Aston
Quest Hotel Darmo - Surabaya by ASTON Hotel
Quest Hotel Darmo - Surabaya by ASTON Surabaya
Quest Hotel Darmo - Surabaya by ASTON Hotel Surabaya

Quest Hotel Darmo - Surabaya by ASTON Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 31 out of 82 reviews
Rating 8 - Good. 34 out of 82 reviews
Rating 6 - Okay. 13 out of 82 reviews
Rating 4 - Poor. 3 out of 82 reviews
Rating 2 - Terrible. 1 out of 82 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Gulvinder Singh, Selangor

Stayed 2 nights in Sep 2024

6/10 Okay

Gulvinder Singh, Selangor

Liked: Cleanliness, staff & service, property conditions & facilities
Overall my stay was pleasant just that the bathroom had no handwash soap, had mold around the sink, the floor and sink watter keeps getting stuck.
Stayed 1 night in Sep 2024

10/10 Excellent

PRIYANKARA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful as I am a solo traveler. Good value for the money. I am travelling during the Ramadan and enjoyed the ifthar organised by the hotel. Cheers
Stayed 3 nights in Mar 2024

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. Location is near places we would like to visit. Staff were polite, friendly and very helpful.
Stayed 3 nights in Mar 2024

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did,nt like anything looks grubby, feels grubby doors dont work with swipe cards noisy aircon ,big let down no beer and pool bar decrepit
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was awesome to stay at. Has a good gym and pool only minus for me was the A/C in my room was not working properly. Aside from that no other complaints i am happy to use quest hotels again when i return to Indonesia.
Stayed 5 nights in Nov 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good. It is aging a bit, but during my stay they were renovating it. I was checked in by Fegi, who was very pleasant and helpfull, as were all the staff. The restaurant food was good and reasonably priced. It is a bit away from everything, meaning you have to rely on taxis, but because of that it is also very quiet at night.
Stayed 4 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness of the room and all the staffs are so polite and friendly.
Stayed 2 nights in Feb 2020

10/10 Excellent

Ali

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Max

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in fast, room a1 bed a1 food average Money for value very good, location central. ⭐⭐⭐⭐
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a pretty good property for the price, but small stuff like creaky floors, creaky beds, and weird shower design where you have to crossover your toilet bowl to reach the shower area.
Stayed 2 nights in Oct 2019

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
Great hotel. Stayed here multiple times for several weeks at a time. The people who work here at the best part! Getting ready for another 3 week stay (third one this year) and wouldn’t think of going anywhere else.
Stayed 1 night in Sep 2019

8/10 Good

Maya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kebersihan kamar dan nuansa kamar serta hotel yang berwarna ungu sehingga indah untuk dipandang dan dinikmati.
Stayed 3 nights in Jun 2019

10/10 Excellent

HSIAO YUEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the hotels fault... hotels.com fault
Hotels.com messed up my reservation. Supposedly I’m a gold member. That does not mean a lot any more. I have stayed in hotels over 60 nights recently. But I made a date change on this booking. It was booked to include breakfast. But a few days after I arrived I learned that I would be charged a premium for breakfast because when hotels.com changed the date they messed up the reservation. Very uncool. Nice people at the hotel. Nice hotel. But really left a sour taste in my mouth to call hotels.com internationally and be blown off and treated so incredibly rudely.
Stayed 19 nights in Apr 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were helpful. Breakfast was very good. Room was very dated and vanity basin cracked and broken. No shampoo or conditioner. Fridge didn't work. Pool area wasn't very inviting
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is good but the hallway smells like an old carpet and the room looks much older than the pics on the ads and breakfast selections aren't child friendly
Stayed 6 nights in Apr 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
The shower is terrible. No pressure on the head shower, water sprayed everywhere, or dropped to the sides. Somewhat broken...also, the water did not go down due to the poor construction. I asked to change the room and they did gave it to me after asking and repeating myself over and over again about the shower issue. The 2nd room is the same. Crappy hotel. One night I came back and could not get into my room since it was locked inside. They have to call the maintenance and fixed it...not sure what happened...but finally I got in after waiting. This is an old hotel with sctraches on their hardwood floor and poor shower drainage. Did not enjoy..stay away.
Stayed 6 nights in Mar 2019

8/10 Good

pervaiz

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Staff & service
Decent hotel and friendly staff
Hotel centrally located. Concierge was very friendly and welcoming. Room was decent however shower was faulty and it took them almost an entire day just to send someone to fix it. Breakfast was mediocre.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Really well meaning and hard working staff
The staff is amazing. Very accommodating and incredibly hard working. Kudos to them. The hotel food is ok for a 3 Star hotel but overall it is not edible. The mini bar is a bit of a mislead. You get two snacks on the first day and then they are forgotten after that. Overall it’s a nice place and I hate to give it a bad review because the staff is really nice but it’s definately not one of the nicest hotels in Surabaya. Expect things to be on a very slow pace.
Stayed 11 nights in Feb 2019

10/10 Excellent

W H Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Stay In Indonesia Surabaya.
Yes. The stay in Quest Hotel in Indonesia Surabaya is a very good one. The room althought is a bit small and the water level for the shower head in the bath room a bit small, overall is still a good stay. The location of this Hotel is very good as the bigger shopping mall is juz 10 to 15 mintues away. If you like to drink, there is a pub nearby call Take Five is good for drinking. There is Live Band inside the Pub and it open till about 0200 hours at their local timing. The most important thing is the drink is cheap.
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice staff and good location. Actually, it's a very enjoyable experience to stay in the hotel.
Stayed 6 nights in Oct 2018