*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
In addition to a full-service spa, Shangri-La Surabaya features outdoor tennis courts and a waterslide. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.
Business amenities at this 5-star property consist of a business center, 14 meeting rooms, and limo/town car service. Event facilities measuring 17255 square feet (1603 square meters) include a conference center. This luxury hotel also offers an outdoor pool, a children's pool, and a health club. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.
Shangri-La Surabaya has designated areas for smoking.
- Picnic area
- Express check-in
- Waterslide
- Children's games
- Organic food
- Number of outdoor pools - 1
- Water dispenser
- Number of hot tubs - 1
- Elevator
- Fitness facilities
- Locally-sourced food on site (80% or more)
- 24-hour front desk
- At least 80% of all lighting comes from LEDs
- Business center
- Porter/bellhop
- Vegan menu options available
- Express check-out
- Vegetarian menu options available
- Free self parking
- Dry cleaning/laundry service
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Limo or town car service available
- Valet parking (surcharge)
- Biodegradable/compostable stirrers
- No single-use plastic straws
- Biodegradable/compostable straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
- Conference space size (meters) - 1603
- Number of meeting rooms - 14
- Terrace
- Luggage storage
- Hair salon
- ATM/banking
- Concierge services
- Gift shops or newsstand
- Conference center
- Snack bar/deli
- Designated smoking areas
- Pool umbrellas
- Outdoor tennis courts - 3
- Parking (limited spaces)
- Total number of rooms - 368
- Number of floors - 17
- Lifeguard on site
- Tennis on site
- Coffee/tea in common areas
- Number of bars/lounges - 1
- Number of poolside bars - 1
- Full-service spa
- Conference space
- Spa treatment room(s)
- Tours/ticket assistance
- Year Built - 1995
- Electric car charging station
- Free pool cabanas
- Steam room
- Free WiFi
- Pool sun loungers
- Sauna
- Vegetable garden
- Health club
- Number of coffee shops/cafes - 1
- Children's club (free)
- Nightclub
- Children's pool
- Safe-deposit box at front desk
- Free area shuttle
- Breakfast available (surcharge)
- Number of restaurants - 5
- Conference space size (feet) - 17255
- Ballroom
- Banquet hall
- Laundry facilities
- Vegetarian breakfast available
- Wedding services
- Garden
- Multilingual staff
Family Friendly Amenities
- Number of outdoor pools - 1
- Children's pool
- Waterslide
- Free WiFi
- Soundproofed rooms
- Outdoor tennis courts - 3
- Children's club (free)
- Free area shuttle
- Snack bar/deli
- Laundry facilities
- Playground on site
- Refrigerator
Room Amenities
Shangri-La Surabaya offers 368 air-conditioned accommodations with safes and complimentary bottled water. 49-inch Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily.
- Air conditioning
- Television
- Wheelchair accessible
- Refrigerator
- Daily housekeeping
- Hypo-allergenic bedding available
- Phone
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- Iron/ironing board
- In-room safe
- Room service (24 hours)
- Desk
- Soundproofed rooms
- Turndown service
- Free bottled water
- Premium TV channels
- Bidet
- Blackout drapes/curtains
- In-room massage available
- Slippers
- Cable TV service
- Free WiFi
- Free wired internet
- TV size: 49
- TV size measurement: inch
- Connecting/adjoining rooms available
- Electric kettle
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Smart TV
- Number of beds 1
- Housekeeping on request
- Free tea bags/instant coffee
- Soap
- Shampoo
- Toilet paper
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Restaurant dining guide
- Wheelchair-width doorways
- Toothbrush and toothpaste available
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Parking
Free self parking , Valet parking (surcharge) , Parking (limited spaces)
Internet
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Food & Drink
Buffet breakfasts are available for a surcharge between 6:00 AM and 10:00 AM on weekdays.
JAMOO - This restaurant serves breakfast, lunch, and dinner.
Nishimura - This restaurant serves lunch and dinner. Open daily.
Sapore Osteria - This restaurant serves dinner only. Open daily.
Shang Palace - This restaurant serves lunch and dinner. Open daily.
Desperados Bar & Grill - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Late night fare is available from 24-hour room service.
Spa Services
The onsite spa has 6 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
- Number of treatment rooms 6
- Couples treatment rooms
- Manicures and pedicures
- Body treatments
- Body wraps
- Facial treatments
- Body scrubs
- Aromatherapy treatments
- Hot stone massage
- Swedish massage
- Sauna in spa
- Hot tub in spa
- Steam room in spa
- Reflexology
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Visual alarms in hallways
- Handrails in stairways
- Wheelchairs available on site
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair accessible path of travel
- Wheelchair-accessible public washroom
- Wheelchair accessible parking
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible meeting spaces/business center
Nearby Activities
3 outdoor tennis courts and a health club are featured at the hotel. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Playground on site
- Tennis lessons on site
- Golfing nearby
- Yoga classes/instruction on site
Hotel Policies
Payment types
Fees
Optional extras
- Fee for buffet breakfast: approximately USD 24.63 per person
- Valet parking fee: USD 5 per day
- Rollaway bed fee: USD 450000.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at midnight
Minimum check-in age is: 17
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, debit cards, and cash.
For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).
Humane animal treatment
Guest education on local ecosystems and culture
Comprehensive food waste policy
Cashless transactions are available
Comprehensive recycling policy
Contactless check-out is available
Security system
Mobile key entry is not available
Staffed front desk
Contactless check-in is available
No cribs (infant beds) available
Property follows a brand or regulatory agency's sanitization guidelines Shangri-La Cares (Shangri-La)
Carbon monoxide detector
Smoke detector
Service animals not allowed
Debit cards
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are available for USD 450000.0 per night.
- Cribs (infant beds) are not available.
Pet Policy
- No pets or service animals allowed
We should mention
Pool access available from 6:00 AM to 8:00 PM.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
Hotel Names
- Hotel Shangri-la Surabaya
- Shangri-la Hotel Surabaya
- Shangri-la Surabaya
- Shangri-la Surabaya Hotel
- Surabaya Shangri-la
- Surabaya Shangri-la Hotel
- Shangri La Surabaya
- Shangri-La Hotel Surabaya Java
- Surabaya Shangri La
- Shangri-La Surabaya Hotel
- Shangri la Hotel Surabaya
- Shangri-La Surabaya Surabaya
- Shangri-La Surabaya Hotel Surabaya
Hotel Reviews
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