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The WIN hotel

3.5 star property

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Photo gallery for The WIN hotel

Premium bedding, in-room safe, desk, iron/ironing board
Interior entrance
Front of property
Lobby sitting area
Interior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
$20
includes taxes & fees
Jan 6 - Jan 7

Explore the area

View in a map
Jalan Embong Tanjung 46-48, Surabaya, Jawa Timur, 60271
  • Place, Surabaya Plaza Shopping Mall
    ‪5 min walk‬
  • Place, Grand City Surabaya
    ‪9 min walk‬
  • Place, Tunjungan Plaza
    ‪13 min walk‬
  • Airport, Surabaya (SUB-Juanda)
    ‪23 min drive‬

Room options

View all photos for Basic Room, 1 King Bed

Premium bedding, in-room safe, desk, iron/ironing board

Basic Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Basic Twin Room

Premium bedding, in-room safe, desk, iron/ironing board

Basic Twin Room

  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Room

Premium bedding, in-room safe, desk, iron/ironing board

Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Premium bedding, in-room safe, desk, iron/ironing board

Twin Room

  • Sleeps 1
  • 1 Large Twin Bed

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About this property

The WIN hotel

3.5-star hotel in Surabaya Center
A restaurant, a snack bar/deli, and a coffee shop/cafe are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, spa services, a business center, and concierge services are onsite.
The WIN hotel offers 90 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. LCD televisions come with cable channels.

Bathrooms include showers, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can enjoy a complimentary breakfast. Wireless Internet access is complimentary. This 3.5-star property offers access to a business center and meeting rooms. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers spa services, a terrace, and tour/ticket assistance. Onsite self parking is complimentary.

The WIN hotel has designated areas for smoking.

Guests are offered a complimentary buffet breakfast.
I-Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • I-Cafe

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Wheelchair-accessible parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
5 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: IDR 200000.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: IDR 175000 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property
Alcohol is not permitted at this property

Property is also known as

WIN hotel Surabaya
WIN Surabaya
The WIN hotel Hotel
The WIN hotel Surabaya
The WIN hotel Hotel Surabaya

The WIN hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 10 out of 29 reviews
Rating 8 - Good. 11 out of 29 reviews
Rating 6 - Okay. 5 out of 29 reviews
Rating 4 - Poor. 2 out of 29 reviews
Rating 2 - Terrible. 1 out of 29 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

8.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort

An excellent place quite close to the station

An excellent place, everything was shaping up fine - except the receptionist asked to keep my passport overnight, and when I left early to catch a train, there was a different receptionist, no note had been left on my packaged breakfast, remembered too late for a return trip to the hotel, missed my train - it cost me well over a million to get to Bandung that day ...shame really. THERE SHOULD BE NO REQUEST TO LEAVE YOUR PASSPORT IN ANY MODERN HOTEL !!
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

Good location, good price, a little tired

Hotel is a well located budget option. Rooms are a bit tired but have everything you need. Main gripe is that they don't include breakfast even though it is advertised as such
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Tung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal hotel

Very nice, friendly , helpful staff. Good breakie, centrally located, 5 min walk from the main railway station. Good, clean and comfortable hotel. Definitely would stay this hotel again
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Complete fasilities

Hotel provide complete fasilities in room. Near to train statiom and easy access
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good aircon and very comfortable beds. Bathrooms were clean and good breakfast. Arranged transport from airport did not show up and it was costly to get a taxi.
Stayed 1 night in Jul 2017

8/10 Good

Hon Nam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, good location

Staff is friendly. Clean and bright room. Near train station.

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty bathroom at The Win Hotel

I would not recommend this hotel. The bathroom is dirty, coffee stain over the bathroom door and toilet bowl. As we entered the room, we found no remote control for the air conditioner, and the bell boy help us to call the desk and said they will pass it to us later. But there are no one entertained us at all after that. They do not provide hair dryer inside the room. I tried to call the desk to borrow one, but they do not have. The front desk not well in English speaking, it's hard for us jus to ask for a help to get a cab from them, and they did not seems willing to help too.

10/10 Excellent

Chatchai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good place for a stopover

Exactly what you need if you're looking for somewhere comfortable and easy. Clean and very well managed we loved staying here. The breakfast alone is great! Really close to the train station so great for Mount Bromo or getting to Yogyakarta.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a stopover.

A very clean and comfortable hotel with a great buffet breakfast. Ideal for a stopover or a few day in the city.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

deedee, melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean hotel

The hotel maintained its cleanness very good, all the staffs are well trained and super friendly and helpful.

6/10 Okay

Chiu Lam

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Ben

Disliked: Cleanliness, property conditions & facilities, room comfort
I appreciate the hotel is low cost compared to a European hotel, but it was not clean, especially the bathroom. There was no toilet paper, the shower was filthy with mould growing and the safe did not work. Very disappointing really.
Stayed 1 night in Nov 2024

10/10 Excellent

ANNE

Hotel passable , propriété passable , lit confortable juste ce qu’il pour une escale d’une nuit comme on a fait
Stayed 1 night in Oct 2024

10/10 Excellent

Meng-shun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
商務飯店，整潔舒適，早餐適中，CP值高
Stayed 2 nights in Jul 2019

4/10 Poor

VERONIQUE

Disliked: Cleanliness, property conditions & facilities

À éviter

Hotel récent bien placé près de la gare pour un stop à deux pas d'un centre commercial mais mal entretenu Chambre avec literie correct mais sale et une sale bain avec des odeurs de moisissure Petit déjeuner pas terrible Hotel à petit prix mais pas recommandable
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to train station

Very pleasant stay, very close to the train station.
Stayed 1 night in Oct 2017

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 4 nights in Jul 2017

6/10 Okay

Robert

Liked: Staff & service

Modernes Hotel

Haben eine Nacht in diesem Hotel verbracht. Zimmer sind in Ordnung und das Hotel macht einen guten Eindruck. In 10 Minuten ist man zu Fuß am Bahnhof.