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Tunjungan Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tunjungan Hotel

Outdoor pool
Lobby lounge
Interior
Exterior
Lobby sitting area

Reviews

6.0 out of 10

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping

Explore the area

Map
Jl. Tunjungan 102 - 104,102-104, Surabaya, SUB, 60011
  • Tunjungan Plaza
    1 min walk
  • Surabaya Plaza Shopping Mall
    13 min walk
  • Submarine Monument
    16 min walk
  • Surabaya (SUB-Juanda)
    19 min drive

Room options

View all photos for Deluxe Executive

Deluxe Executive | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Executive

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Tunjungan Suite

Tunjungan Suite | In-room safe, desk, laptop workspace, iron/ironing board

Tunjungan Suite

  • 1378 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Premier

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Premier

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite

Business Suite | In-room safe, desk, laptop workspace, iron/ironing board

Business Suite

  • 1009 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Premier Breakfast for 1

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Premier Breakfast for 1

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room Breakfast for 1

In-room safe, desk, laptop workspace, iron/ironing board

Superior Room Breakfast for 1

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room Breakfast

In-room safe, desk, laptop workspace, iron/ironing board

Superior Room Breakfast

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Premier Room Only

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Premier Room Only

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Premier Breakfast Promo

In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Premier Breakfast Promo

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Breakfast Promo

In-room safe, desk, laptop workspace, iron/ironing board

Superior Breakfast Promo

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room Only Promo

In-room safe, desk, laptop workspace, iron/ironing board

Superior Room Only Promo

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite

  • 549 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room (Room Only)

In-room safe, desk, laptop workspace, iron/ironing board

Superior Room (Room Only)

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

Breakfast included
Parking included
Free WiFi
Restaurant
4.3 out of 5, Excellent, (134)
The price is $36
per night
$43 total
includes taxes & fees
Dec 7 - Dec 8
Holiday Inn Express Surabaya CenterPoint, an IHG Hotel

About this property

Tunjungan Hotel

4-star Surabaya hotel, connected to a shopping center in Kedungdoro
This hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite.
Tunjungan Hotel offers 272 accommodations with washers/dryers and safes. LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Tunjungan Hotel provides a sauna and a fitness center. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers gift shops/newsstands, tour/ticket assistance, and concierge services.

Tunjungan Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available for a fee: IDR 125,000 for adults and IDR 62,500 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Billiards/pool table
  • Ecotours
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately IDR 125000 for adults and IDR 62500 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Tunjungan Hotel SURABAYA
Tunjungan Hotel Hotel
Tunjungan Hotel Surabaya
Tunjungan Hotel Hotel Surabaya

Tunjungan Hotel Reviews

Reviews

6.0
Rating 10 - Excellent. 2 out of 23 reviews" "
Rating 8 - Good. 5 out of 23 reviews" "
Rating 6 - Okay. 9 out of 23 reviews" "
Rating 4 - Poor. 4 out of 23 reviews" "
Rating 2 - Terrible. 3 out of 23 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

4.0/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

N r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Great pool always in the sun. And clean. Hotel is dated but how it is it’s a nice hotel and decent location everything you would want. Room was huge everything nice and bed comfy
Stayed 4 nights in Feb 2024

2/10 Terrible

Shahul Hameed

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel needs full makeover
This hotel needs a huge makeover and refurbishments. Service is extremely bad. Door locks malfunctioned few times. No word of apology for the inconveniences caused. We chose this hotel only for its location.
Stayed 1 night in Jun 2023

8/10 Good

Wahib

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Ng

Business traveler
Liked: Staff & service
Stayed 2 nights in Oct 2019

4/10 Poor

Lim

Liked: Staff & service
Disliked: Room comfort
Hotel interior condition equivalent to 2.5/3-star.
Bedsheet & pillow-case,towels,etc. looks old & yellowish. Need to be changed & upgraded.
Stayed 3 nights in Jul 2019

8/10 Good

Emaenula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 👌
Stayed 2 nights in Nov 2018

6/10 Okay

sufi, Singapore

Liked: Staff & service, room comfort
Near to Tunjungan Plaze
old hotel with old facilities. Needs abit of a revamp.
Stayed 1 night in Jul 2018

4/10 Poor

S, Belgium

Liked: Staff & service, room comfort
Disappointing ...
Not too bad overall, the location is great, but the hotel is invaded with family groups lacking any kind of respect for other customers. The breakfast experience was awful in between those people … Breakfast buffet offer is also much less than a few years back. I did enjoy the big room, there's space enough, but the bathroom is clearly in need of deep renovation. Same goes for the lifts ...
Stayed 3 nights in Jun 2018

2/10 Terrible

Andrew

Disliked: Cleanliness, property conditions & facilities
Very poor maintenance
The hotel was built to a high standard, probably about 30 years ago. However it has not been maintained properly. The lobby looks good. But from the lift onwards, you can really see that a tired looking hotel. The bed was comfortable. Water from the tap at the sink goes in different directions because it it partially clogged. Should either be serviced or changed. The sink outlet was also clogged. Stayed 2 nights. On the first morning, I had only cold water from the shower. On the second morning, there was hot water. The jug kettle provided was so old that the heating element that boils the water was corroding away. There is no working desk, so I had to use the TV table to work on my laptop. Iron and board is not available even upon request. This hotel is totally not suitable for business travellers. Breakfast spread was fairly good. However there were a few vegetables at the salad bar that had started becoming rotten. One of my colleagues got stuck in the lift for a few minutes. Maintenance is poor, and it does not seem that the people up-keeping this hotel are doing their job. All of us colleagues staying during this visit agreed that we would never stay in this hotel again.
Stayed 2 nights in Jan 2018

4/10 Poor

Viswanaden

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth a 3 star hotel. Really dirty
Really dirty room, no view at all. Asked for a room change and they gave me another one which was worst. For sure not a 3 star hotel. Some 2 stars hotels are much more better.
Stayed 2 nights in Nov 2017

2/10 Terrible

Teh

Disliked: Cleanliness, property conditions & facilities, room comfort
won't go back again
-water no pressure -cockroach in bathtub
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Room comfort
Very convenient location next to Tunjungan Plaza
Close to Tunjungan Plaza
Stayed 1 night in Oct 2017

6/10 Okay

M.

Traveled with family
Disliked: Cleanliness, staff & service
Outdated, good location and nice food.
We didn’t receive what we booked and when asked for the rooms we had booked and paid (and were guaranteed), we got no explanation or the room we had booked. Service only wanted us to sign the form and did not inform us about breakfast or anything for that matter. We also mistakingly had wrong breakfast vouchers. So we came back to arrange it accordingly so we could get breakfast the next day. The communal areas (outside of the lobby) are not well maintained, we had a clogged bathroom upon arrival and our window looked out upon a stained brick wall. Let’s leave out other details. Turn down service was good considering providing towels. The location is good depending on your itinerary, the hotel is located between entrance 1 and 6 of Tunjungan plaza. This can be convenient if you wish to have rather a lazy or luxurious stay. Food is good, but come early. Thank you for the stay. Little tip, we could understand behasa and understood what your staff were saying over tourists during our stay….
Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
ショッピングモールに近いだけで、おすすめのホテルではありません。 古い部屋ではありますが、掃除か行き届いてないので余計に汚く見えます。 コロナのせいもあってか、朝食はとても貧弱でした。 このホテルに泊まるくらいならば、少し値段ははっても他の星4ホテルをお勧めします。
Stayed 2 nights in Oct 2020

6/10 Okay

MT, Jakarta

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
WiFi not active.
Stayed 1 night in Dec 2019

4/10 Poor

Chien-Wei

facility is very old. air com cannot adjust, towel is old, gym is closed, elevator is slower than my grandfather, the fastest internet speed only 0.5M, download email needs spend over 30mins everyday. breakfast is poor. Only location is good, staff is friendly and water pressure is strong(10F).
Stayed 6 nights in Jul 2019

6/10 Okay

anggara

Liked: Staff & service
Stayed 1 night in Jan 2019

6/10 Okay

PURIS

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
立地場所は素晴らしい
歩いて行ける距離にショッピングモールがあり、便利。 ただし、ホテル自体は古い。部屋もあまり綺麗ではない。 エレベーターはかなり遅い。
Stayed 3 nights in Oct 2018

10/10 Excellent

EUNHYEOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
수영장에 사람이 없어서 혼자 유유히 떠다니면서 여유를 즐겼어요 둥둥떠다니면서 하늘을 보면 고층건물들이 보이고 마치 제가 부자가 된 기분이였어요
Stayed 1 night in Nov 2017

6/10 Okay

DDD, 愛知県

買い物や食事に対する立地が最高
立地がよい割に宿泊料が手ごろ。フロントの対応が早い。ドアマンが礼儀正しい。現地人の利用者がほとんどである。
Stayed 3 nights in Oct 2017