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Hotel Soul Suzhou

4.0 star property

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Photo gallery for Hotel Soul Suzhou

Free minibar items, in-room safe, individually decorated, desk
Property amenity
Free minibar items, in-room safe, individually decorated, desk
Reception
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Gym
  • Air conditioning

Explore the area

Map
27-33 Qiaosikong Xiang, Gusu District, Suzhou, Jiangsu, 215005
  • Pingjiang Road
    ‪17 min walk‬
  • Suzhou Museum
    ‪17 min walk‬
  • Humble Administrator's Garden
    ‪2 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪31 min drive‬

Room options

View all photos for Fashion King or Twin Room

Free minibar items, in-room safe, individually decorated, desk

Fashion King or Twin Room

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite, 1 Bedroom

LCD TV

Executive Suite, 1 Bedroom

  • 592 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Free minibar items, in-room safe, individually decorated, desk

Executive Room

  • 570 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Deluxe Room

Free minibar items, in-room safe, individually decorated, desk

Premier Deluxe Room

  • 322 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About this property

Hotel Soul Suzhou

4-star Suzhou hotel, connected to a shopping center in Suzhou Old Town
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, concierge services, and dry cleaning.
Hotel Soul Suzhou offers 220 air-conditioned accommodations with minibars (stocked with some free items) and safes. Each accommodation is individually decorated. LCD televisions come with cable channels. Bathrooms include slippers, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Art Deco hotel also offers a 24-hour fitness center, a terrace, and a vending machine. Onsite self parking is complimentary.

Hotel Soul Suzhou is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Brasserie 101 - This restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner.
Bar Soul - Onsite bar. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; CNY 68 to 68 for adults and CNY 34 to 68 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Bar Soul
  • Brasserie 101

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2010
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free minibar (limited items)
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from December 1 2024 to May 31 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 68 to 68 for adults, and CNY 34 to 68 for children
  • Airport shuttle fee: CNY 1100 per vehicle (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is recommended for transportation to and from this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Soul
Hotel Soul Suzhou
Soul Hotel
Soul Hotel Suzhou
Soul Suzhou
Soul Suzhou Hotel
Suzhou Hotel Soul
Suzhou Soul Hotel
Hotel Soul Suzhou Hotel
Hotel Soul Suzhou Suzhou
Hotel Soul Suzhou Hotel Suzhou

Hotel Soul Suzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 278 out of 588 reviews
Rating 8 - Good. 243 out of 588 reviews
Rating 6 - Okay. 51 out of 588 reviews
Rating 4 - Poor. 14 out of 588 reviews
Rating 2 - Terrible. 2 out of 588 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jihong, South Barrington

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

YAN SHENG

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and excellent location for Guanqian Jie and other sightseeing sites with very good public transport connections. There are plenty dinning options near the hotel within walking distances.
Stayed 4 nights in Mar 2024

10/10 Excellent

Fan, Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had two nights stay in this hotel. the location is great, short walks to food, shopping , café and subway station. even though it is close to some very busy and crowded streets, my room is nice and quiet . stuff are very friendly. definitely will stay here again.
Stayed 2 nights in Mar 2024

8/10 Good

xing

Stayed 2 nights in Feb 2024

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel inside, the main issue is finding it as the map provided shows another property so we wandered 15 mins before finding the place! but inside the rooms are clean and the hotel has quite a modern funky style.
Stayed 1 night in Nov 2023

6/10 Okay

Peijun

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

MING-NING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Kim Ngoc

Stayed 2 nights in Dec 2019

10/10 Excellent

Daniel, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly front desk Room is clean along with the bathroom Will definitely book this hotel again if I'm back
Stayed 3 nights in Dec 2019

8/10 Good

tohtoh, Singapore

Traveled with family
Liked: Cleanliness, property conditions & facilities
Location was good. A local 3 stars hotel at a great location. Hotel is a bit too dark. I booked a room for 4, the beds were very big and spacious and the hotel also gave us 4 complimentary cocktails and a big fruit platter. Good value for money.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good buffet breakfast, very large rooms and a convenient location. Staff was extremely helpful. Free shuttle to the train station. Next time I'm in Suzhou I will definitely stay here again.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The hotel location is excellent, very close to major attractions. It has free shuttle service to some of them. The staff is conversant in English and is very knowledgeable about how to get to these attractions. The room is large, and art deco style. The bathroom is painted black, and very dark. It could use more lighting . The mini refrigerator did not work in my room. Overall, I will stay here again for its location and friendly staff.
Stayed 2 nights in Nov 2019

8/10 Good

CHING HUI

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a bit cold probably it was drizzling out there. There was no heater. Overall, it was a nice stay as the hotel was centrally located, short walking distance to metro chayyuanchang and in front of the hotel, there was a walking street with a lot of eateries and shopping mall. Easily accessible to attraction like Suzhou museum, Humble administrator garden and culture street.
Stayed 1 night in Nov 2019

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Suzhou

The hotel is near historic old town. It is well situated for eateries, shopping and sightseeing.
Stayed 3 nights in Oct 2019

6/10 Okay

Gary, Boston

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It is pretty close to places I wanna visit, and hotel staff are friendly and polite. But the room looked outdated.
Stayed 1 night in Nov 2019

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019

8/10 Good

Nazanin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great location, spacious rooms

This is a great hotel right in the middle of the famous Suzhou shopping street. From outside it might not look so great, but once you enter you feel the comfort and the unique design. The rooms are spacious. No noise at all. They have good pillows and mattress. Only comment to the management is the breakfast, it was lacking the taste and the colorfulness we have seen in other hotels in Suzhou or shanghai. Perhaps a little creativity in designing a good menu can serve customers better.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All we did was book a room in a city we had never visited before. No expectations. We walked into the lobby and were met by smiling staff. Check in was a breeze. OUR ROOM WAS AMAZING!!! Huge room. 2 full couches, 2 full king beds, complimentary everything. Just blown away. Thank you Hotel Soul.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Reasonable price. Front desk staffs are couteas.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located hipster hotel, classy!
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The hotel is located at a fantastic location, very near to "old town" shopping area. In my opinion, the room is too big and the interior design is slightly old. I stayed on the highest floor (7th floor) and the water pressure is weak.
Stayed 1 night in Sep 2019

10/10 Excellent

MK, SF

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, shopping, and restaurants are one block away
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service
Staff were all very friendly and helpful! Breakfast was very good with lots of variety.
Stayed 1 night in Jul 2019

10/10 Excellent

PK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wow for me. Extremely spacious and clean room. Surrounded by lots of eateries and shopping outlets. Train station is 200 mettes away. They also provide free transport to the suzhou train station and Humility Administration.
Stayed 3 nights in Jul 2019