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InterContinental Suzhou by IHG

5.0 star property

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Photo gallery for InterContinental Suzhou by IHG

1 King Premium Panoramic View | Minibar, in-room safe, blackout drapes, free cribs/infant beds
Lobby lounge
Point of interest
Indoor pool
Lobby lounge

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking available
  • Housekeeping
  • Air conditioning

Explore the area

Map
288 Wang Dun Road, Suzhou, Jiangsu, 215000
  • Jinji Lake
    ‪4 min walk‬
  • Yuanrong Times Square
    ‪4 min walk‬
  • Suzhou Ferris Wheel
    ‪8 min walk‬
  • Wuxi (WUX-Shuofang)
    ‪57 min drive‬

Room options

View all photos for 1 Bedroom Suite Kids Theme City View

1 Bedroom Suite Kids Theme City View | Minibar, in-room safe, blackout drapes, free cribs/infant beds

1 Bedroom Suite Kids Theme City View

  • 969 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Classic

Minibar, in-room safe, blackout drapes, free cribs/infant beds

2 Twin Classic

  • 484 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for 1 King Premium Jinji Lake Landmark View

1 King Premium Jinji Lake Landmark View | Minibar, in-room safe, blackout drapes, free cribs/infant beds

1 King Premium Jinji Lake Landmark View

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Classic Room | Minibar, in-room safe, blackout drapes, free cribs/infant beds

Classic Room

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for 1 King Premium Jinji Lake View

Minibar, in-room safe, blackout drapes, free cribs/infant beds

1 King Premium Jinji Lake View

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Suite Jinji Lake View

Minibar, in-room safe, blackout drapes, free cribs/infant beds

1 Bedroom Suite Jinji Lake View

  • 1184 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 Bedroom Suite Landmark Lake View

1 Bedroom Suite Landmark Lake View | Minibar, in-room safe, blackout drapes, free cribs/infant beds

1 Bedroom Suite Landmark Lake View

  • 969 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Premium Room

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Suite

Minibar, in-room safe, blackout drapes, free cribs/infant beds

Suite

  • 1184 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Twin Premium Jinji Lake View

2 Twin Premium Jinji Lake View | Minibar, in-room safe, blackout drapes, free cribs/infant beds

2 Twin Premium Jinji Lake View

  • 560 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for 1 King Premium Panoramic View

1 King Premium Panoramic View | Minibar, in-room safe, blackout drapes, free cribs/infant beds

1 King Premium Panoramic View

  • 764 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Courtyard by Marriott Suzhou

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (189)
The price is $81
per night
$95 total
includes taxes & fees
Mar 3 - Mar 4
Courtyard by Marriott Suzhou

About this property

InterContinental Suzhou by IHG

5-star hotel in Suzhou Industrial Park
This smoke-free hotel features 3 restaurants, a full-service spa, and an indoor pool. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a coffee shop/cafe are onsite.
InterContinental Suzhou by IHG offers 427 air-conditioned accommodations with minibars and safes. 49-inch LCD televisions come with cable channels.

Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers. This Suzhou hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA has 9 treatment rooms. The spa is open daily.
In addition to a full-service spa, InterContinental Suzhou by IHG features an indoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This luxury hotel also offers spa services, multilingual staff, and concierge services. Parking is available onsite for a surcharge.

InterContinental Suzhou by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
晋餐厅 - This restaurant serves breakfast, lunch, and dinner.
里瓦地中海扒房 - This restaurant serves lunch and dinner. Open daily.
绣中餐厅 - Onsite restaurant. Open daily.
大堂酒廊 - Onsite lobby lounge. Open daily.
Sky Lounge - Onsite bar. Open select days.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Self parking on site (CNY 360 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 193.20 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Sky Lounge
  • 大堂酒廊
  • 晋餐厅
  • 绣中餐厅
  • 里瓦地中海扒房

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Indoor pool

Family friendly

  • Free crib
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Full-service spa

  • 9 treatment rooms
  • Spa open daily

Accessibility

  • Area rugs in room
  • No elevator

More

  • Banquet hall
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 193.2 per person
  • Self parking fee: CNY 360 per day
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Intercontinental Hotel Suzhou
Intercontinental Suzhou
Suzhou Intercontinental
InterContinental Suzhou Hotel
Intercontinental Suzhou Hotel Suzhou

InterContinental Suzhou by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 104 out of 152 reviews
Rating 8 - Good. 36 out of 152 reviews
Rating 6 - Okay. 10 out of 152 reviews
Rating 4 - Poor. 1 out of 152 reviews
Rating 2 - Terrible. 1 out of 152 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Yun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lake view, the room is clean, the bed is so big, room service is good.
Stayed 1 night in Sep 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the lake view is amazing, breakfast is fabulous with lots of choice
Stayed 1 night in Jan 2020

10/10 Excellent

Colirful, SF

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the new industry district with new streets and modern facilities. Closed to shopping area and the huge bookstore. Breath taking view from the room with automatic toilet. Highly recommended.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Getting older and not as good as before. Breakfast was great specially the noodle. Restaurant and public area staff are friendly and helpful.
Stayed 2 nights in Nov 2019

10/10 Excellent

Woon Kiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful stay.
Great location. With impressive lake view, convenient location to convention center & easy access to tourist sights. Hotel is clean & well maintained. Service is excellent. Will recommend to friends.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The view from our room was very nice, and the room itself was clean and comfortable. However, the staff at check in wasn’t very friendly, nor was he very helpful. The staffs at the concierge were much more friendly and helpful!
Stayed 3 nights in Oct 2019

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, polite and professional service staff, rooms are comfort with great lake view.
Stayed 1 night in Sep 2019

10/10 Excellent

Cherry, Singapore

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Will be back again. This is my 2nd visit
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Wonderful Hotel in Suzhou
Nice Staff & Free Upgrade
Stayed 1 night in Aug 2019

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great other than room is a smoking room, but hotel staff offered solutions
Stayed 2 nights in Jan 2018

10/10 Excellent

AVRAHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel, improve room service only a bit
Very high standard, had some heavy polluted NYE so stayed at the hotel mostly. didn't regret it.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

8/10 Good

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Very good but ...
Overall an excellent place to stay. Service was generally good except that when returning to the railway station the hotel reception sent me to wrong Suzhou station so I missed my train and had to taxi back to Shanghai!
Stayed 1 night in Nov 2017

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Saw

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever....
Very well-mannered, friendly and helpful staff, felt so great staying at this luxury hotel, strategic location and close to the beautiful Jinji Lake.
Stayed 1 night in Jul 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below expectation but remediate by the service
Our 1 day stay at Suzhou Intercontinental was a good one. We arrive in the afternoon and after a quick checkin we decided to have a short rest before visiting the nearby town area. Because of the great view with the lake it also come will strong sunlight especially in the afternoon and the aircon has failed to deliver the desire temperature. And what save us from lodging a complaint with the Hotel is the attitude provided by the Assistant Manager Mr. Will Ding and his service (Bringing cold drink and ice-cream).
Stayed 1 night in Jun 2017

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Robots in the Lobby! So cute!
Have stayed at this hotel several times - always a pleasure. The lake view rooms are a must - the breakfast buffet absolutely incredible and the robots in the lobby!!!!!! What can I say? I look forward to going to Suzhou just to stay there.
Stayed 2 nights in Jun 2017

6/10 Okay

Craig, Miami

Not 5 Star
Certainly not what I expected. In a great area of Suzhou but it is far from 5 star. Rooms are smallish and dated. The food was ok but not as good as other places. I travel a lot with business so I stay in plenty of hotels but this is one I won't go back too again as their are much better hotels to choose from.
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
excellent

6/10 Okay

James

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Always good has been somewhat better in the past.
I have stayed here several times over the past few years. The rooms are getting a little worn and the lighting is much too low. Service is as good as always but the staff needs to be able to speak English better than they all do. Much too difficult to get things done even though I know they are trying hard.

4/10 Poor

marshall, Canada

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Way to bad
hotel is too old. Not worth :(((((((((((((( Staff good tho but it's not worth for 230 Cad

10/10 Excellent

Jacqueline, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent Intercontinental-standard on Jinji Lake
The hotel has a great location particularly if you're going to an exhibition or conference or show in the exhibition centre nearby, or if, like us, you're here to hang out at the Eslite complex or shopping malls in the area. The hotel is quite far from the major tourist sites (Suzhou is deceivingly large in some ways) and during national holidays, the traffic will be impossible so you can only rely on the metro. That said, everything is what you'd expect in an Intercontinental - luxurious rooms, comfy beds, spotless bathroom, good selection at breakfast and attentive service. There was a tiny episode at breakfast when our table was taken by a family when we were out getting food at the buffet, but the staff very quickly resolved the issue.