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Kempinski Hotel Suzhou

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kempinski Hotel Suzhou

Miscellaneous
Staircase
Front of property
Lobby
Down comforters, free minibar items, in-room safe

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Hot Tub
  • Bar
  • Spa
  • Housekeeping
  • Air conditioning

Explore the area

Map
1 Guobin Rd, Suzhou Industrial Park, Suzhou, Jiangsu, 215021
  • Dushu Lake
    1 min walk
  • Jinji Lake
    3 min drive
  • Suzhou Center
    7 min drive
  • Wuxi (WUX-Shuofang)
    53 min drive

Room options

View all photos for Room, Golf View (Premier Deluxe Golf King)

Room, Golf View (Premier Deluxe Golf King) | View from room

Room, Golf View (Premier Deluxe Golf King)

  • 516 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Golf View (Executive Golf Deluxe King)

Down comforters, free minibar items, in-room safe

Room, Golf View (Executive Golf Deluxe King)

  • 516 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Lake View (Premier Deluxe Lake View Room)

Down comforters, free minibar items, in-room safe

Twin Room, Lake View (Premier Deluxe Lake View Room)

  • 516 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, Lake View (Premier Deluxe Lake View King)

Room, Lake View (Premier Deluxe Lake View King) | Down comforters, free minibar items, in-room safe

Room, Lake View (Premier Deluxe Lake View King)

  • 516 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Golf View (Premier Deluxe Golf Room)

Down comforters, free minibar items, in-room safe

Twin Room, Golf View (Premier Deluxe Golf Room)

  • 516 sq ft
  • Golf view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, Lake View (Deluxe Lake View King)

Down comforters, free minibar items, in-room safe

Room, Lake View (Deluxe Lake View King)

  • 516 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Lake View (Deluxe Lake View Room)

Separate tub and shower, deep soaking tub, rainfall showerhead

Twin Room, Lake View (Deluxe Lake View Room)

  • 516 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, Golf View (Deluxe Golf View King)

Down comforters, free minibar items, in-room safe

Room, Golf View (Deluxe Golf View King)

  • 516 sq ft
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Golf View (Deluxe Golf View Room)

Room amenity

Twin Room, Golf View (Deluxe Golf View Room)

  • 516 sq ft
  • Golf view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Room, Lake View (Executive Lake View Deluxe Room)

Down comforters, free minibar items, in-room safe

Twin Room, Lake View (Executive Lake View Deluxe Room)

  • 516 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Lake View (Executive Suite)

Suite, Lake View (Executive Suite) | Down comforters, free minibar items, in-room safe

Suite, Lake View (Executive Suite)

  • 1323 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Lake View (Panorama Suite)

Suite, Lake View (Panorama Suite) | Down comforters, free minibar items, in-room safe

Suite, Lake View (Panorama Suite)

  • 1022 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Golf View (Executive Golf Deluxe Room)

Down comforters, free minibar items, in-room safe

Twin Room, Golf View (Executive Golf Deluxe Room)

  • 516 sq ft
  • Golf view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Lake View (Diplomatic Suite)

Suite, Lake View (Diplomatic Suite) | Bathroom | Separate tub and shower, deep soaking tub, rainfall showerhead

Suite, Lake View (Diplomatic Suite)

  • 1668 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Lake View (Executive Lake View Deluxe King)

Down comforters, free minibar items, in-room safe

Room, Lake View (Executive Lake View Deluxe King)

  • 516 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Suzhou Marriott Hotel

Pool
Hot Tub
Spa
Parking included
4.6 out of 5, Wonderful, (188)
The price is $84
per night
$98 total
includes taxes & fees
Dec 11 - Dec 12
Suzhou Marriott Hotel

About this property

Kempinski Hotel Suzhou

5-star hotel in Suzhou Industrial Park
Along with 3 restaurants, this hotel has a marina and a full-service spa. WiFi in public areas is free. Other amenities include an indoor pool, a health club, and a bar/lounge.
Kempinski Hotel Suzhou offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and minibars (stocked with some free items). Each accommodation is individually furnished. Beds feature down comforters. 40-inch LCD televisions come with satellite channels and video-game consoles. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

A marina and a health club are featured at the hotel. 10 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Yang Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Children under 18 years old are not allowed in the spa without adult supervision.
Kempinski Hotel Suzhou features a full-service spa, a marina, and 10 spa tubs. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wired and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a 24-hour business center, a meeting room, and limo/town car service. Event facilities measuring 31646 square feet (2940 square meters) include a conference center. This luxury hotel also offers an indoor pool, a children's pool, and a health club.

Kempinski Hotel Suzhou has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Kempinski Hotel Suzhou has 3 restaurants serving lunch and dinner.
Paulaner Restaurant - Overlooking the pool, this brasserie serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle up to 15 km
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 178 for adults and CNY 90 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Paulaner Restaurant
  • Seasons Cafe
  • Wang Hu Ge

Things to do

  • 10 spa tubs
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (31,646 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • On the bay
  • Picnic area

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator

More

  • 1 building
  • 23 floors
  • Banquet hall
  • Built in 2008
  • Designated smoking areas
  • Eco-friendly cleaning products used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels
  • Video game console

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 178 for adults and CNY 90 for children
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
Children under 18 years old are not allowed in the spa without adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Kempinski Suzhou
Kempinski Hotel Suzhou
Kempinski Suzhou
Kempinski Suzhou Hotel
Suzhou Kempinski
Suzhou Kempinski Hotel
Kempinski Hotel Suzhou Hotel
Kempinski Hotel Suzhou Suzhou
Kempinski Hotel Suzhou Hotel Suzhou

Kempinski Hotel Suzhou Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 17 out of 45 reviews" "
Rating 8 - Good. 13 out of 45 reviews" "
Rating 6 - Okay. 11 out of 45 reviews" "
Rating 4 - Poor. 4 out of 45 reviews" "
Rating 2 - Terrible. 0 out of 45 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

JORGE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb fitness club and quiet rooms
Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENT
GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
Stayed 2 nights in Feb 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
Stayed 2 nights in Nov 2017

4/10 Poor

Verified traveler

Liked: Room comfort
Disliked: Staff & service
nice hotel in the middle of nowhere
the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
Stayed 7 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
BUSINESS BREAK AWAY TRIP & CONFERENCE
Comfortable but far in distance from any amenities.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Not for business
Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kenpinski are great
The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.

4/10 Poor

JIAXING, Shanghai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as good as I expected.
Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but not 5 star
The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.

8/10 Good

David, New Jersey, US

Liked: Property conditions & facilities, room comfort
Kempinski Suzhou
There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.

6/10 Okay

sanja

Liked: Room comfort
Disliked: Staff & service
business trip
hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.

10/10 Excellent

John, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great business hotel
Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.

10/10 Excellent

Denmarkian, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for my business needs.
I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.

4/10 Poor

Matt, Suzhou, Jiangsu, China

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Luxurious hotel, let down by service
Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
wrong room type
we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded

8/10 Good

Chun Ying Julia

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

6/10 Okay

YI QU

Stayed 1 night in Apr 2020

6/10 Okay

Verified traveler

Stayed 3 nights in Mar 2019

8/10 Good

SHU-CHUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2018

8/10 Good

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3点办理入住，排着长队，然后被告知房间没有整理好，等了30多分钟才拿到房卡。退房也需要排长队。

6/10 Okay

CHEN, Shanghai

Liked: Cleanliness, property conditions & facilities, room comfort
号称出名的亲子酒店，可是亲子项目真很一般，室内的儿童乐园也不大，室外的儿童游玩项目也不多。酒店的其他方面还不错，就是位置比较偏，外出购物吃饭等不方便。

8/10 Good

hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort