3.5-star Suzhou hotel, connected to a shopping center in Suzhou Industrial Park
Along with a restaurant, this smoke-free hotel has a fitness center and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
Mercure Suzhou Jinji Lake offers 303 air-conditioned accommodations with minibars and safes. Beds feature down comforters. A pillow menu is available. 52-inch LCD televisions come with digital channels. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.
This Suzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, coffee/tea in a common area, and concierge services. Limited complimentary onsite parking is available on a first-come, first-served basis.
Mercure Suzhou Jinji Lake is a smoke-free property.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Mercure Suzhou Jinji Lake has a restaurant on site.
Room service is available.
Languages
Chinese (Mandarin), English
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Limited onsite parking
Food and drink
Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 58 per person
A restaurant
Coffee and tea in common areas
Things to do
Gym
Family friendly
In-room crib
Laundry facilities
Rollaway/extra bed (surcharge)
Conveniences
24-hour front desk
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessible (may have limitations)
More
1 building
31 floors
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2018
No plastic coffee stirrers
No plastic drinking straws
Reusable cups
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Down comforter
Free crib
Pillow menu
Rollaway/extra bed (surcharge)
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Slippers
Towels provided
Entertainment
52-inch LCD TV with digital channels
Food and drink
Coffee/tea maker
Electric kettle
Free bottled water
Minibar
Room service
More
Air conditioning
Desk
Phone
Safe
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: midnight
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for CNY 200.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately CNY 58 per person
Rollaway bed fee: CNY 200.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
We should mention
Only registered guests are allowed in the guestrooms
National rating
For the benefit of our customers, we have provided a rating based on our rating system.
Property is also known as
Mercure Suzhou Jinji Lake Opening August 2018 Hotel
Mercure Suzhou Jinji Lake Opening August 2018
Mercure Suzhou Jinji Opening
Mercure Suzhou Jinji Lake (Opening August 2018)
Mercure Suzhou Jinji Suzhou
Mercure Suzhou Jinji Lake Hotel
Mercure Suzhou Jinji Lake Suzhou
Mercure Suzhou Jinji Lake Hotel Suzhou
Mercure Suzhou Jinji Lake (Opening August 2018)
Mercure Suzhou Jinji Lake Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 33 out of 68 reviews
10 - Excellent
33
Rating 8 - Good. 26 out of 68 reviews
8 - Good
26
Rating 6 - Okay. 4 out of 68 reviews
6 - Okay
4
Rating 4 - Poor. 4 out of 68 reviews
4 - Poor
4
Rating 2 - Terrible. 1 out of 68 reviews
2 - Terrible
1
9.0/10
Cleanliness
8.8/10
Staff & service
7.4/10
Amenities
8.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
4/10 Poor
Robbie
Business traveler
Nov 12, 2019
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lovely Hotel - SHOCKINGLY POOR WI-FI
The hotel is in a great location. The rooms are clean, fresh, well appointed and really nice. THE PROBLEM IS THE WI-FI IS SHOCKING AND USELESS. There is the general Mercure connection or a connection in your room. The signal is good .... the bad point is using a VPN it drips every 1 minute. This is really no good when travelling on business and I need VPN to connect to my companies mail system. I complained every time but nothing is done. Unless this is solved I really can’t stay and work at this hotel. As part of the Accor chain you would think this is straight forward, but NO. I stay in Chinese national hotels that support VPN. This is really shocking this day and age and I have discussed with the hotel and so has my company ... no improvement 😡
Only week point is internet speed / connects drops out. So frustrating for a top chain hotel that was recently opened. Internet connection and speed should not be an issue this day and age. Apart from that, everything excellent
Located in a very convenient place. There are many restaurants and shops nearby. Room is new and clean, but it was disappointed that TV controller did not work well and was not able to watch any TV programs.
Masa
Stayed 2 nights in Mar 2019
8/10 Good
MIke
Mar 10, 2019
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It locates in a very convenient area which has many restaurants or shops. Room is clean and amenities are good. Some drinks in a fridge were offered free of charge. It was regret that TV controller did not work well and I could not watch any TV during my stay.
Spacious room, comfy bed, great location (in a modern yet quieter area of Suzhou and located near metro station), easy to find taxis nearby, good eateries nearby.