*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
In addition to a seasonal outdoor pool and an indoor pool, Pan Pacific Suzhou provides an outdoor tennis court and a sauna. Dining is available at one of the hotel's 4 restaurants. This hotel offers access to a business center and 11 meeting rooms.
Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 12917 square feet (1200 square meters) include conference space. This Suzhou hotel also offers a fitness center, a vending machine, and gift shops/newsstands.
Pan Pacific Suzhou is a smoke-free property.
- Number of indoor pools - 1
- Elevator
- Elevator door width (inches) - 47
- Fitness facilities
- Elevator door width (centimeters) - 120
- 24-hour front desk
- Conference space
- Business center
- Billiards or pool table
- Porter/bellhop
- Express check-out
- Meeting rooms
- Year Built - 1999
- Dry cleaning/laundry service
- Steam room
- Free WiFi
- Pool sun loungers
- Sauna
- Smoke-free property
- Outdoor seasonal pool
- Table tennis
- Conference space size (meters) - 1200
- Number of meeting rooms - 11
- Luggage storage
- Breakfast available (surcharge)
- Number of restaurants - 4
- Concierge services
- Conference space size (feet) - 12917
- Gift shops or newsstand
- Banquet hall
- Pool umbrellas
- Outdoor tennis courts - 1
- Laundry facilities
- Parking (limited spaces)
- Vending machine
- Total number of rooms - 336
- No accessible shuttle
- Garage
- Number of floors - 5
- Number of buildings/towers - 3
- Wedding services
- Lifeguard on site
- Garden
- Tennis on site
- Off-street parking
Family Friendly Amenities
- Number of indoor pools - 1
- Number of outdoor pools - 1
- Children's pool
- Free WiFi
- Outdoor tennis courts - 1
- Laundry facilities
Room Amenities
Pan Pacific Suzhou offers 336 air-conditioned accommodations with minibars and safes. Beds feature down comforters. 47-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Suzhou hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.
- Air conditioning
- Room service (limited hours)
- Television
- Alarm clock
- Minibar
- Daily housekeeping
- Phone
- Dial-up internet access
- Private bathroom
- Bathrobes
- Free toiletries
- Hair dryer
- In-room safe
- Free bottled water
- Wireless internet access
- Blackout drapes/curtains
- Slippers
- Satellite TV service
- Flat-panel TV
- Free WiFi
- Down comforter
- TV size: 47
- TV size measurement: inch
- Bathtub or shower
- Electric kettle
- Towels provided
- Bedsheets provided
- Number of bathrooms - 1
- Number of beds 1
- Free tea bags/instant coffee
- Soap
- Shampoo
- Toilet paper
- Wardrobe or closet
- Toothbrush and toothpaste available
- WiFi speed 100+ Mbps (good for 1–2 people or up to 6 devices)
Parking
Free self parking , Parking (limited spaces)
Internet
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi , Free wired internet
Food & Drink
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
萃英园全日餐厅 - This poolside buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
海天楼中餐厅 - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
吴宫瑞面 - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Open daily.
Sun Ray禧禾意大利灵感餐厅 - This restaurant specializes in Italian cuisine and serves brunch and dinner. Open daily.
御宴·吴宫 - This restaurant specializes in Fusion cuisine and serves lunch and dinner. Open select days.
Room service (during limited hours) is available.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Wheelchair-accessible lounge
- Wheelchair-accessible public washroom
- Wheelchairs available on site
- Wheelchair-accessible path to elevator
- Stair-free path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible fitness center
Nearby Activities
An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Golf driving range on site
Hotel Policies
Payment types
Fees
Optional extras
- Fee for buffet breakfast: approximately CNY 128 for adults and CNY 64 for children
- Late check-in fee: 50-percent of room rate for check-in between 1:00 PM and 6:00 PM
- Rollaway bed fee: CNY 258.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 6 PM
Minimum check-in age is: 18
Check-out
Check-out time is noon
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted.
UnionPay
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff does not wear personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Children stay free - maximum age 17
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Children stay free
Service animals not allowed
Parking height restrictions apply
Number of children who can stay free - 2
No gap period between guest stays
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 17 years old and younger stay free, per registered adult, when using existing bedding.
- Rollaway/extra beds are available for CNY 258.0 per day.
Pet Policy
- No pets or service animals allowed
We should mention
The seasonal pool will be open from July 15 to September 30.
Pool access available from 7:00 AM to 9:00 PM.
Up to 2 children 17 years old and younger stay free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
Parking height restrictions apply.
Hotel Names
- Pan Pacific Hotel Suzhou
- Pan Pacific Suzhou
- Suzhou Pan Pacific
- Pan Pacific Suzhou Hotel Suzhou
- Pan Pacific Suzhou Hotel
- Pan Pacific Suzhou Hotel
- Pan Pacific Suzhou Suzhou
- Pan Pacific Suzhou Hotel Suzhou
National Rating
For the benefit of our customers, we have provided a rating based on our rating system.
Hotel Reviews
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