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The Dragon Hotel

4.0 star property

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Photo gallery for The Dragon Hotel

Front of property - evening/night
Standard Double Room, 1 Double Bed, Accessible | Desk, laptop workspace, blackout drapes, iron/ironing board
Interior
Comfort Apartment, 1 Queen Bed | Private kitchen | Coffee/tea maker, electric kettle
Bar (on property)

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
The Kingsway, Swansea, Wales, SA1 5LS
  • National Waterfront Museum
    ‪10 min walk‬
  • Swansea Marina
    ‪10 min walk‬
  • Swansea Beach
    ‪10 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪69 min drive‬

Room options

View all photos for Standard Double Room, Accessible

Standard Double Room, Accessible | Bathroom | Hair dryer, towels, soap, shampoo

Standard Double Room, Accessible

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Double Room, 1 Double Bed

  • 14 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Room amenity

Standard Twin Room, 2 Twin Beds

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Suite, 1 King Bed

Standard Suite, 1 King Bed | Living area | 30-inch flat-screen TV with satellite channels, TV

Standard Suite, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 Double Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Double Room, 1 Double Bed

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Family Room, 1 King Bed

  • 215 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Triple Room, 3 Twin Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Triple Room, 3 Twin Beds

  • 161 sq ft
  • Sleeps 3
  • 3 Twin Beds

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About this property

The Dragon Hotel

4-star hotel in Castle
This smoke-free hotel features 2 restaurants, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking.
The Dragon Hotel offers 106 accommodations with coffee/tea makers and hair dryers. 30-inch flat-screen televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and 5 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers concierge services, dry cleaning/laundry services, and 24-hour room service. Limited onsite parking is available on a first-come, first-served basis (surcharge).

The Dragon Hotel is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
THE DRAGON BRASSERIE - This brasserie specializes in Regional cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
Piano Bar & Restauarnt - This restaurant specializes in British cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
24-hour room service is available.

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • Self parking on site (GBP 10 per night)
  • Limited onsite parking

Food and drink

  • Daily on-the-go breakfast available 6:30 AM to 9:30 AM for a fee: GBP 13.95 for adults and GBP 6.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Piano Bar & Restauarnt
  • THE DRAGON BRASSERIE

Things to do

  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Low-height counter and sink
  • No elevator
  • Wheelchair accessibility

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Tuesday, Wednesday, Thursday, Friday, and Saturday:
  • Children's pool
  • Fitness facility
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 13.95 for adults and GBP 6.95 for children
  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 20.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Dragon Hotel
Dragon Hotel Swansea
Dragon Swansea
Hotel Dragon
The Dragon Hotel Swansea, Wales
The Dragon Hotel Hotel
The Dragon Hotel Swansea
The Dragon Hotel Hotel Swansea

The Dragon Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 289 out of 1000 reviews
Rating 8 - Good. 265 out of 1000 reviews
Rating 6 - Okay. 190 out of 1000 reviews
Rating 4 - Poor. 131 out of 1000 reviews
Rating 2 - Terrible. 125 out of 1000 reviews

7.0/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Ethan

Traveled with partner
Liked: Staff & service, amenities
Decent value for the area. We stayed in a Family Room, the room was very spacious and kitted out with nice, modern furniture. The room is a little rough around the edges however, lots of chipped paint, the windows could do with a scrub and the bedding had a couple of small stains. Staff were friendly on check in/check out.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Although arriving early the reception was wonderful with them holding our bags until the room was ready to check into. The two wonderful women on reception made it a breeze to check in as usual. The receptionist on leaving on the other hand just glazed over our issues* with an unsympathetic sorry. *Lights in the entrance of room not working, A screeching from above every 10 minutes during the night* We usually have a lovely time here but this visit fell short
Stayed 1 night in Feb 2025

8/10 Good

Sharon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No plugs sockets by the beds in the room I stayed in, room was cold , a heater was already in the room when arrived , Bed are comfy, slept really well . Staff are friendly and helpful.
Stayed 1 night in Feb 2025

6/10 Okay

Allan

Traveled with family
Disliked: Property conditions & facilities
Lift not working, 9 quid for parking, old run down needs a refurb
Stayed 1 night in Feb 2025

4/10 Poor

Paul

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Chloe

Traveled with partner
Liked: Staff & service
Great location & its 24 hour parking so was good for a one night visit & a bit of shopping. Only thing that let it down was the room. It wasnt very tidy, there was a spoon & a receipt on the floor by the bed, the one white cup was dirty (which we didnt see until the morning of going to use it). The mirrors were stinking. It just could have looked a lot better.
Stayed 1 night in Jan 2025

10/10 Excellent

Emyr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 stars from me

From the start warm welcome by all staff really make me at home. The room it self was spacious well presented. Great value of money
Stayed 1 night in Jan 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Lawrence

Business traveler
Very central, easy to get to.
Stayed 1 night in Oct 2024

10/10 Excellent

Sam

Stayed 1 night in Jan 2025

10/10 Excellent

Padraig

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Paying for parking as a hotel guest is a joke

The only thing that annoyed me and would stop me staying here again is the fact that I as a guest of the hotel had to pay 9 pounds a day for parking in the hotel car park, I am returning to Swansea in 6 weeks but I will not be returning to the dragon hotel because of this.
Stayed 4 nights in Jan 2025

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Stayed 2 nights in Sep 2024

10/10 Excellent

jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Kayleigh

Traveled with group
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Elijah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Harkeerat

Stayed 1 night in Nov 2024

8/10 Good

alwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

Very nice room staff helpful and friendly.
Stayed 1 night in Dec 2024

2/10 Terrible

Claire

Stayed 1 night in Dec 2024

6/10 Okay

Jenny

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is clean but double bed was two singles pushed together (different heights) and room was very cold. Generally in poor condition as well - fire plan was hanging off the back of the door!
Stayed 1 night in Dec 2024

4/10 Poor

Alan

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities

Not great

The only redeeming features of this hotel were that the bed was clean and comfortable, and the staff were lovely. The condition of the room was terrible, I did not want to walk around without something on my feet, the carpet was disgusting. The bathroom window didn’t shut properly so the bathroom was about 15 degrees colder than the room. Breakfast, whilst free, I sent it back, it was cold, dried up and just bad. The waiter knew it, he recommended a place opposite that did a good breakfast. I don’t usually complain, but I stay in around 30 hotels a year and this one was remarkable for all the wrong reasons.
Stayed 1 night in Dec 2024

8/10 Good

Stephen

Stayed 1 night in Dec 2024

8/10 Good

Arjuna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms. Within walking distance to shops. The hotel is near to a couple of halal restaurants which is really great for us. Will definitely stay at this hotel when we next in Swansea.
Stayed 2 nights in Nov 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities

4* Dragon Experience

Lovely staff and great location. Breakfast was very good, room was clean and tidy, only downside was the single beds. They were far too small, had to lay on my side and if rolled would fall out of the bed. Not very comfortable, but everythi g else was very good.
Stayed 2 nights in Nov 2024

10/10 Excellent

Neil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
G
Stayed 1 night in Nov 2024