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Sweetings Cay Vacation Packages

Disappointing stay—nothing like the online impression Island Seas Resort looked much better online than it did in person. Cockroaches and poor cleanliness were major concerns, and the services fell well short of what I expected from a resort. There was no dining available during my stay. The only option was a coffee shop open for a couple of hours, offering coffee and a muffin. There was no concierge, and I ended up renting a car to get groceries and drive elsewhere for meals. I arrived around 11 a.m. and couldn’t access my room until 4 p.m. While that may be the standard check-in time, it added to the frustration when the property appeared nearly empty. I chose this resort expecting convenient amenities and a comfortable stay. That was not my experience, and I would not stay here again.

There are more better places at the same value

I should have known my experience would be bad, when it took 2.5 hours to get my food from the restaurant at the resort. The facilities were outdated and many of the appliances were rusted. The weight room was small with equipment not maintained. One treadmill had a broken screen and the other had a loose belt. Requests were treated as an inconvenience. It took hours to get towels replaced. I did not have WiFi in my room my entire stay. The first day I notified staff, I was told “all rooms have WiFi, so I must have WiFi”. I came back the next day and was told that IT was not in on the weekend and to come back on Monday. I came back on Monday and was told, they would let IT know I needed assistance. That assistance never came. Air conditioning in my room was not controllable. The temperature never changed. Our toilet would not flush properly. Overall, it was the worst experience on any trip i have ever been on. There were a few nice people, like Jones, but most others could care less.

I love this place and will always come back. Excellent facility!

We were concerned about the reservation not being cancelled and called on (2) occasions. Both Front Desk or Call Center agents were so helpful, patient and provided excellent customer service, I'm so sorry I don't recall their names now. Otherwise, the stay was wonderful and I would definitely recommend to others.